PriceMad: information

I purchased a Samsung 40” TV from PriceMad and have had the worst online buying experience of my 10 years of buying online. They charged me for an item 2 weeks BEFORE shipping, and overcharged besides. Furthermore when they finally shipped the item, it was clearly an open box item, possibly it was a demo or a returned item, and not in its original shipping packaging. Lastly, not once over the course of 12 communications from me did anyone at PriceMad keep his or her commitment to me to return calls, emails with answers, or promised refunds. I was lied to by almost everyone I talked to within the company. Had to get my credit card company to refund money owed to me.

Total bait and switch .... they told me I was getting the idenical 47" LCD but a newer model ... Send a plasma worth 3000.00 and charged my credit card 5200.00 Bogus model numbers .....They tell me it has a Pro kit ... that's why it is worth 5200.00 Trying to get them to pick it up wasted more time then it's worth ....Smucks at best

If you’re considering buying something from PriceMad consider this, I ignored all the bad reviews about them and paid for my stupidity. On May 6 2008 I bought a new Samsung HDTV for $1618 from PriceMad. What they shipped was not new, and it had been re-packed so poorly, using hand-chopped-up pieces of Styrofoam as packing material, that the TV frame was scratched from rocking around in the box. The HDTV was dead on arrival. I was outraged. I took pictures, sent them to PriceMad in an email, and called them. The shipping manager, who I was referred to with my complaint, tried to tell me that it was probably FEDEX that re-packed the HDTV after it left PriceMad’s store. This sounds to me like management is complicit in bait and switch scamming. If our shipping manager switched and packed a product like that in my former company, and used FEDEX as an excuse, he would have been fired on the spot. I was asked by PriceMad to call in a Samsung service person to repair the HDTV. After considering my options I did have the HDTV repaired. The technician looked at the TV and asked me if I thought this was a used TV. I did, and he must have also. I filed a dispute with my credit card company to try to recover the difference in price between a new and a used TV. Sending them this one back and waiting an undetermined amount of time for a replacement did not seem to be an option given their deceitful practices to date – they had my money and I wouldn’t have anything if I sent the TV back. From my research on Ebay and Craig’s List I found a used HDTV exactly like the one I bought for $750 less than what I paid. I settled for $350 refund from PriceMad. What a screw job. Below are details I sent to PriceMad by email. Details: • The packaging included an exterior cardboard box with 4 Styrofoam edge pieces, 2 on top & 2 on bottom (Photo 1). The interior box was a Samsung box with art work (Photo 6). The TV was wrapped in a plastic sheet and was packed with 4 Styrofoam corner pieces. • The exterior package arrived damaged both front and back (Photos 3 & 4). The damage went through more than one layer of the packaging, but the damage did not appear to go through to the TV. • The interior Samsung box was not damaged (photo 5 & 6) but the TV inside was obviously not factory packed. o 4 Styrofoam corner pieces on the TV where obviously hacked-up non-standard pieces, certainly not from the factory. (photo 7) o An extra piece of Styrofoam (photo 7, bottom piece) was also obviously non-standard and was wedged between the TV screen and the side of the box. This seemed to be an attempt to keep the TV from moving around in the box as the 4 corner Styrofoam pieces where not a good tight fit. o I observed that the TV rocked back and forth within the interior box as I moved it away from a wall in preparation to open the box. The result of this rocking during the cross-country delivery appears to have caused scratching on the corners of the TV plastic frame (bezel), on the side that faces the viewer. It looks like someone used a brillo-pad on the corners. (photo 8, hard to capture in a photo but is obvious with your eyes) o The Accessory Envelope was not factory packed and sealed. It had been opened and then re-closed using a piece of tape. (photo 9) o Inside the accessory envelope was an extra unknown part not associated with this TV (L530-46” #1-1, BN63-04374X, A450). (photo 10)