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J&R Music and Computer World: reviews
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Review by camerakid, submitted 5/4/08.

Rating   5 / 5 Comment Very good customer service and quick shipping. I ordered a camera case for my Canon XH-A1, Senneiser HD 280 headphones, a sony tripod and a miniDV rewinder. The only problem I had was that my case was too small with the lens hood for my camera. The case was advertised as fitting my camera. I called them, and they let me exchange the camera case with NO restocking fee. I will continue to do business with them in the future.

Review by FredShoe, submitted 5/3/08.

Rating   1 / 5 Comment I ordered a Canon lens for $689.99 on the 29th of April. The next day, I got the message below: "Unfortunately, your order has not shipped. We’d like to request that you advise your credit card issuer of your most recent home telephone number associated with this card. Please advise us when this is done and we’ll be able to get your item shipped without further delay." BS. I don't have to provide my telephone number to them for a sales call, that's what email is for. In fact the only thing I needed to provide was my home address, the same as the billing address. Well, I called their "credit department" and got a recording. Called again twice and got hold of some lady who said that she had to "Verify" the order. Verify what? She said that it was their policy to verify orders over $500. Fine, harass your best customers... okay, fine. CALL ME. They didn't! In fact, though they had me on the phone, they INSISTED on calling me back at that number, right away. They didn't. Half an hour later and I had to leave. Fast forward about four hours and I call again. Get somebody ense... THEY said they'd call me back. Again, half an hour passes and I have to go again. Can't sit around waiting for their call. I come back later and call their customer service desk to see what's up. Customer service rep says that they don't have the lens in stock! I ask, "Does that mean that you never had it in stock, sold MY lens, or that you have my lens waiting to ship out when you "Confirm" my order." She said she didn't know. Well, I cancelled my order and at least that part went well. They had never charged my credit card and I got an email confirmation later that day. Here's the kicker, they JACKED UP the price to $829 between my first and second calls. No, I don't think that they were trying to charge me that in the end, however they DON'T have the item in stock. But, they still show it in stock on the web site! Why didn't they level with me? FOLLOW-UP on 07 May: I'm not going to call BS on J&R's response, however I will say that the number I provided was my office number. My office means that I run the office... I am the boss, this is my phone, and those answering it know whose phone it is. Your reply is incomplete as it didn't answer my core question. Did you have the lens in stock? Were you trying to verify my address, it's EXACTLY the same on my invoice as my billing address. I'm a professional and had to defer business for three days because I was unable to get the lens from you. I have the lens, case, and DVD's now... Ordered them from another company that I'll not name here. I appreciate your time and efforts to resolve this after the fact and really wish that you had been more responsive initially, such as actually shipping the lens, case, and blank DVD's to my credit card address as I had contracted with you to do. You've lost a customer for life.

Review by hillread, submitted 4/29/08.

Rating   5 / 5 Comment I registered for this site for the sole purpose of leaving this review, which should tell you how satisfied I am with J&R. They shipped quickly, and when I saw people haggling a lower price at a different site, they gladly and quickly pricematched it. They were friendly and seemed to genuinely want to help me. I'm going to look at J&R first whenever I'm buying online.

Review by gmrankin, submitted 4/9/08.

Rating   4 / 5 Comment This is the second time I have used this company to purchase several Blu-ray DVDs at a GREAT price, some as low as $7.99!! Shipping is slow, but both times I got all disks as expected. People are WAY to impatient. If I am getting a great price, I can wait on shipping. As long as they get to me, I’m happy.

Review by Nathan0490, submitted 4/8/08.

Rating   1 / 5 Comment On March 21, I ordered several titles from the Lionsgate Blu-ray Sale J&R was having, they were all showing in-stock "ships in 1-2 business days" on their website. On March 24 I emailed them asking what the status of my order was and never received a response. On March 26 I emailed them once more asking the status of my order, still no response. Finally on April 2nd I emailed them asking to cancel my order because they were unable to ship it in a way over average time frame. They emailed back almost instantly saying my order was canceled. Then again on April 2nd I received an email from J&R offering a substitute because my order had been canceled plus free ground shipping. When I emailed them regarding the offer one of their Lead Representative's Amelia emailed me back saying the offer was actually only for free shipping. The email clearly states "We would like to offer you the opportunity to receive a substitute or alternative item by calling our Toll Free Sales department at (800) 806-1115 and speaking with one of our sales representatives referencing your canceled order number. As an accommodation for your understanding and loyalty to J&R, we will ship you your new selection for FREE." To me substitute is a item of equal value for the same price I originally was promised. I tried to give them another shot and they just don't seem interested in keeping their customers satisfied which is a disappointment.

Review by dvdirv, submitted 3/27/08.

Rating   1 / 5 Comment I placed an order with J&R on 3/21 for 2 items that promised 1-2 days shipping. After waiting nearly a week (4 business days), the items still had not shipped. I then called to cancel my order and they even offered me free shipping. I still canceled since I don't like to reward vendors like J&R that make promises that they can't deliver.

Review by af24us, submitted 3/26/08.

Rating   1 / 5 Comment After searching for the Planon Portable Pen scanner I found J&R had the best price, plus I went to there store and got there weekly flyer which advertised a $20 manufacturers mail-in rebate. I ordered it online after calling there customer service number rep who said the mail-in rebate form would be in the box. It took them 5 days to ship it even thought it was in stock not backorederd, not drop-shipped. Product arrived fine but without rebate form. I called, they said I have to download it from J&R website. It's not there, then they said I have to get it from Planon. Planon website didn't have it and they told me there is no Manufacturers rebate. I called back J&R who said I have to fax them a copy of the ad, which I did. Then they told me it was not there problem it was Planons fault becasue Planon approved the ad. They also offered to refund my entire purchase if I returned the scanner at there expense ( why ? I was perfectly happy with the scanner ?). I threatend to complain to the NYC Consumer Protection dept. and then J&R agreed to send me a check for $20. It was there mistake printing a rebate that didn't exist. They just didn't they should pay for there mistake.

Review by koolssn, submitted 3/25/08.

Rating   1 / 5 Comment I'm very dissatistifed with J&R. Their processing of an order takes much longer compare to other online companies. However I want to compliment my pleasant experiences with customer service department. I rarely had to wait. They receive phone calls instantly. I ordered Canon EOS 5D Kit on 19th (Wed) with the gift card I purchased from J&R a few days ago. It was cleared on 21 (Friday). I still can't understand why it would take 2 full business days to clear & charge their own gift card. ??? I called Friday afternoon. A customer representative told me that my order will be shipped that day. I called Saturday to know that the billing department didn't even billed my credit card company. I emailed customer service department and got reply saying that he/she will notify billing department to expedite the billing process. I guess it worked. Today (Monday) morning, I got a phone call from billing department & shipping department to confirm my shipping address. I already purchaed a gift card from J&R and shipped to my home address previously a few days ago. I don't understand why it is necessary to confirm each time I order when billing and shipping addresses are the same. Fortunately I was home to receive a call using 'my home phone'. What's wrong with my cellphone? I use my cell phone more often. If home phone number is necessary for billing, at least provide a space to add cell phone number in member profile so you know where to call in case i'm not home. Anyway, I thought it was shipped today since I got the call from shipping department to confirm my shipping address. The website still doesn't show that my order was shipped. I was really excited to get this camera so I can use it for the short trip during this spring break week. J&R ruined it. If I'm lucky, I might get it tomorrow assuming that it was already shipped today. If not, who knows when. I already sold my Leica through ebay and I don't have any camera to take to my trip. Even though B&H price of the camera was $150 higher than J&R, I should've purchased it from B&H. I purchased other items (lenes and other accessaries) from B&H and they were shipped the same day I ordered them. If I have to make other purchases in the future and time is an issue, I would not buy it from J&R anymore. Even the gift card that I purchased... It took them 2 full business days to process and ship... and that's after when I called them and emailed them to expedite my order. If I haven't called and emailed, I'm sure that it might have taken much longer to process. Having to wait on the phone for 30 min to talk to a customer representative is bad (not J&R - other online companies do), but having to call everyday to check my order status is as bad I think. The website order status is not reliable either. My gift card was shipped on 18th, but the website didn't show that it was shipped. It acutally appeared on 19th. I think J&R would be perfect if it can process the order faster. As for now, I have to give very poor score based on my two experiences.

Review by kszimmerman, submitted 3/23/08.

Rating   5 / 5 Comment Within the past 2 months I ordered a Brother HL-4070CDW Color Laser Printer with Wireless Interface, and an Iomega 33654 500GB Limited Edition Silver Hi-Speed External Hard Drive from JR.com. My experience with this company has been OUTSTANDING !!! No one can beat what happened with my order of the color laser - I ordered it on Monday, 1/28 and at 11:00 the NEXT DAY it was delivered to my doorstep !!! And I did NOT request or pay for next day shipping !!! A few days later they put the item on sale, and I wrote a short email to their customer service to ask if they would give me a refund for the difference. I got a personalized email from Amelia telling me that they would do so, & the credit immediately showed-up on my card !!! It doesn't matter what I need, JR.com is my ONLY choice !!! Their prices are great, their customer service is fantastic and their shipping/delivery is second to none !!! Ken Enola, PA

Review by zylo, submitted 3/21/08.

Rating   5 / 5 Comment A fairly simple order executed perfectly. I got emails confirming order, then confirming shipping. The part arrived well packed.

Review by wabu, submitted 3/19/08.

Rating   1 / 5 Comment I ordered a copy of a windows operating system that was on sale and in stock. My order was not shipped out and notified 3 days later it was canceled. An email was sent to me to call customer service for a substitute. Customer service offered me the same item (full version instead of upgrade though) for 4 times the price and one other alternative for 6 times more. I'm upset they take orders for items not in stock and were unable to give me a break on a suitable alternative. Customer service was polite but did not seem interested in helping me other than trying to sell me the 2 other much more expensive alternatives.

Review by macko, submitted 3/19/08.

Rating   5 / 5 Comment I placed an order on Saturday for a few CD/DVD cases and they were delivered on Tuesday. That's fast service. I have bought from them in the past and always had a good experience. They even included a nice color paper catalog. Rare these days. I would buy from them again.

Review by Mantis68, submitted 3/16/08.

Rating   1 / 5 Comment DO NOT USE J&R. My order took 9 business days to ship an in stock item. I had to make 9 phone calls to them. They had all kinds of excuses, such as they were waiting on my credit card company to verify the purchase or they needed to verify the shipping address. This was after 5 business days. After phone calls 3,5, and 8, they said everything was in order and they would "expedite" my order. To them expedite means further delay. They even said that the PIN on my gift card was incorrect. I will NEVER use them again and would have canceled my order if I wasn't using a gift card. I talked with the supervisor Amelia who assured me my order would ship the day we spoke. I had to make 3 more calls and the last person I talked to said they would upgrade my shipping to next day. Of course it went ground, thanks to him "expediting" my order. TERRIBLE!

Review by kgb1958, submitted 3/15/08.

Rating   5 / 5 Comment I purchased a 2 line phone system and cordless hand sets. I was very pleased with the price. Murchandise was packed well, large plastic bubble thingies. I paid for 2 day delivery and reciever it on the second day after it was shipped. Only thing I did not like was that it took two days to process order. Orderd tuesday night, ships out thursday. I still think the great price was worth the extra day.

Review by wodwod, submitted 3/6/08.

Rating   1 / 5 Comment Packing was horrible! The ipod was bouncing around in a much larger box without ANY padding. If the unit had a hard drive instead of a flash drive, it certainly would have been damaged. RE: Just to be clear, there was NO padding at all, it wasn't a case of the padding being deflated.

Review by ncphotoman, submitted 2/25/08.

Rating   5 / 5 Comment I had never dealt with JR before. I ALWAYS deal with B&H. However, JR had a Nikon D3 in stock on Feb 18 and B&H didn't. I had heard they were a reputable dealer so I made the order. I opted for the free shipping and on Feb 21, my D3 arrived at my door. No one called and tried to sell me anything, add to my order, etc. It was quick and they delivered as they should have. While I will always remain faithful to B&H as they have earned my trust over many years, JR has really impressed me and you should really question the motives and/or the intellect of some of these reviewers giving poor reviews. Sounds like a lot of them are making their own mistakes. Thumbs up to JR!! Thanks guys!

Review by ronneynanney, submitted 2/18/08.

Rating   5 / 5 Comment I ordered a Nikon 18-200mm VR lens. It was delivered promptly, complete with a US warranty. I am completely satisfied and will be doing business with them in the future.

Review by pw54, submitted 2/13/08.

Rating   5 / 5 Comment Very positive purchase experience for Samsung 46" LCD TV. Jason was a tremendous help in both choosing and purchasing this tv. Informative and not pushy. TV arrived earlier than expected, in perfect condition, from a very cooperative delivery team that accommodated my schedule. Many people warned me against buying on line, but it saved me hundreds. Thanks. Pete, Charlotte,NC

Review by Dr. Belize, submitted 2/6/08.

Rating   5 / 5 Comment Purchased a SanDisk 4GB SDHC card w reader for my digital camera. Arrived after 4 business days. No hassles. Memory card works great. Item was new and well packaged. Item price inc shipping was 50% less than the price listed in their catalogue. I will buy from them again.

Review by LuciusVarinus, submitted 1/31/08.

Rating   5 / 5 Comment Very satisfied. They matched the prices I found elsewhere for a plasma TV and an AV receiver. Eric, the sales person, was extremely friendly and helpful. I told him about the deals I found elsewhere. One he was familiar with and one he put me on hold for to verify it on that dealerÂ’s web site. Once he had done that he got approval from his manager and the deal was done. Neither he nor anyone else tried to up-sell me on anything. He didn't even push an extended warranty. Unheard of! I was most pleased. I was even more pleased to have both the receiver and television arrive less than 48 hours later. The receiver shipped via FedEx so I knew from the FedEx web site that it would be delivered today, so I stayed home assuming I would have to be there to sign. I was very surprised when the TV showed up first. I certainly was not expecting it to arrive today. If I had to offer one small knock, I'd say it would have been good to have had a heads up on the TVs delivery date. But to be fair, the shipping notice did say something about calling customer service, which I simply hadn't gotten around to yet (not dreaming that it could have arrived that fast.)

Review by jp_mcguire, submitted 1/30/08.

Rating   1 / 5 Comment Bait and switch doesn't even describe these folks. It's more like bait... and bait... and bait and then nothing. For weeks I kept getting backorder notices. I finally informed them I wasn't canceling the order. A customer service rep "Amalie" sent a reply last week that they would have my item in stock to ship by the end of February. This morning I get an item cancellation notice. I order a fair amount on line especially around the holidays and to say I'd NEVER order from J&R again is an understatement. I'm making it my mission to see that nobody I know orders from them from my friends and co-workers to the purchasing agent at my office. These people are deceitful.

Review by Robbster, submitted 1/17/08.

Rating   5 / 5 Comment J&R has been moving up on my list of internet merchants, and is now in what I consider to be the top tier. First and foremost, they have proven to be trustworthy. In addition, they often have specific merchandise I am looking for that others do not have, or have at a much higher price. Shipping is very fairly priced. From a overall pricing standpoint, they are sometimes lowest, but always competitive. Overall, a good choice for online purchases. What I have NOT had to test with them is their service when returning an item or modifying/correcting/canceling an order. I notice that several folks commented on poor experiences in this regard, but I have not had to do this yet. All my orders have been of the "place-receive-no problem" type.

Review by orchid, submitted 1/10/08.

Rating   1 / 5 Comment I have had a horrible shopping experience with J&R. I tried to purchase a camcorder from them a week ago but the order was held up since the credit department said they needed to verify my billing information. I called in and provided the SAME information three days in a row and the order still did not ship. I provided information for two different credit cards and it still did not ship. I called my credit card company and they said that they had authorized the order and had no idea why J&R did not process the order. I shop online frequently and have never had such a problem with placing a simple order. I will never buy anything from J&R again.

Review by hughrexx, submitted 1/10/08.

Rating   5 / 5 Comment Very good prices and very good service. This is the second time I have ordered from them. I will order from them again.

Review by kuujinbo, submitted 1/1/08.

Rating   5 / 5 Comment Have made a number of purchases from them; one of the few online stores I've bought from that ships to APO addresses in a TIMELY manner, and also send "item shipped" emails with tracking numbers. Competitive prices too. Only thing they could improve on is better packaging - as typical with a lot of online merchants I buy from, they often send in an oversized box with not enough bubble wrap/packets. The product(s) inside the box are free to bounce around inside the shipping box.

Review by tarndt, submitted 12/29/07.

Rating   1 / 5 Comment Order a Panasonic PV-GS320, opted for next day delivery. Sent an e-mail asking for speedy processing as I'll be leaving the country. No response. Gave them a call, and JR promised to process the order immediately and sent it out the same day. Send another e-mail request in the evening as I noticed that my order was not being shipped. Got a one sentence response in CAPITAL LETTERS (very rude!)hat the credit card information has been forwarded - but no indication that the item was being shipped. Needed to cancel the order as it is unlikely that it will arrive in time - already send them various e-mails asking them to cancel the order, but no response yet. Don't buy there - choose a store with a better customer service! UPDATE: Despite three e-mails asking them to cancel the order, they still shipped it - unbelievable! And they did not bother to respond to any of my e-mails.

Review by fred2525, submitted 12/17/07.

Rating   5 / 5 Comment Excellent. I ordered a Colby Digital Picture Frame (DP 772). Fast and easy!

Review by machani, submitted 12/11/07.

Rating   5 / 5 Comment As a Canadian looking for deals in the US (with our strong Canadian dollar) I found JR.com offers great prices and also ships to Canada by UPS Express, which does NOT incur the hefty brokerage fee (only UPS Standard does). I placed the order on a Sunday evening and the items shipped Tuesday evening, arriving in Vancouver in the Pacific Coast on Wednesday morning. The best part was there was no brokerage fee and all I had to pay UPS was the GST. I did call JR.com on the day after I placed the order (Monday) and the customer support representative was courteous and most helpful. In fact I was pleasantly surprised. With my overall positive experience with JR.com, I will most definitely be doing business with them again.

Review by kstein79, submitted 12/7/07.

Rating   5 / 5 Comment I found the Yamaha NS-C444 speaker I wanted on their website and called for an even lower price. The rep was very friendly, answered my questions, and said free UPS Ground shipping was included. My order was processed and shipping on Monday morning, and the speaker was at my home on Wednesday afternoon. I will definitely do business here again!

Review by wcciv, submitted 12/6/07.

Rating   5 / 5 Comment This store was awesome. My 2nd order in 2 weeks. The first arrived on time (2 Onkyo AV Receivers) and the second, Samsung BD-P1400 should be here on Monday. So far, these guys have been perfect and I would use again. There price match was very easy. Thank you.

Review by Dragonfly_GA, submitted 12/5/07.

Rating   1 / 5 Comment Ordered a TomTom One for a December birthday gift the day the sale hit their site (11/21). On 11/26 it hadn't been charged or shipped. Called to cancel but was told by sales they'd guarantee delivery before 12/11 and give free shipping. Rcvd no updated info so called 12/5 to find out projected delivery now FEB! Consequently, I missed several opportunities to purchase this item at other retailers (who are now also out of stock). Worst customer service EVER!

Review by Blktopcowboy, submitted 11/29/07.

Rating   5 / 5 Comment I have made several purchases from this company for computer related products. My last order was processed in 1 business day and recieved in 2. Packaged extremely well. Even there customer service is great in helping customers find the exact product needed. Personally, if your looking for good products for your home or office I would highly reccommend this store. I have never had a bad experience here.

Review by vairox, submitted 11/28/07.

Rating   1 / 5 Comment Ordered a Brown Zune for $99(in stock), 2 days went by and it still said "processing" called and they told me they didn't know if they had any left and it would be impossible to say if they were out or not. I figured it was backordered and they didn't want to tell me, I cancelled and ordered it for the same price from Newegg. J&R emailed me - "We would like to offer you the opportunity to receive a substitute or alternative item by calling our Toll Free Sales department at (800) 806-1115 and speaking with one of our sales representatives referencing your cancelled order number. As an accommodation for your understanding and loyalty to J&R, we will ship you your new selection for FREE." the offer was a different colored zune for $19 off list price, so $180, I felt insulted, I do not plan to purchase anything ever from J&R, never bought anything in the past there so I don't feel I'm missing much. I could purchase this "substitute" for the same price at about 15 other stores, for being an accomodation to a dissatisfied customer it is insulting, why even offer a substitute of it isn't even a substitute? "well I'm sorry the corvette is out of stock, but hey I can get you into this ferrari for a slim $240,000! it's a substitute" thanks, but no thanks.

Review by SCC56, submitted 11/28/07.

Rating   1 / 5 Comment Ordered D300 from J&R through Amazon.com on Nov. 23rd - item showed as in stock. Called for status on Nov. 27th - no cameras in stock - awaiting shipment from Nikon but could not provide a firm commitment if/when cameras would actually arrive (later this week?). Customer Service reps were friendly and courteous to deal with; however, based on this experience, I will NEVER order anything from J&R in the future. Canceled order and purchased from B&H - camera is being delivered tomorrow (UPS tracking number provided when order placed).

Review by Kennebunk Larry, submitted 11/23/07.

Rating   5 / 5 Comment I recently ordered a Nikon D300 camera and it is arriving by UPS this Monday, 11/26/07. This review is not based on that purchase. I am amazed at reading any of the dissatisfied customers' ratings. I have purchased at least a half-dozen items over the last five years and have always been very satisfied about every aspect of my purchase experience. One point I want to make is that J & R is the only online company I know which has a price matching policy. Whenever I have spoken to a salesperson about price-matching, that person has always been well-spoken, polite, a good listener, and logical - this is very important - with his/her response. I've usually been successful - not always - but they've been fair and I'd much rather purchase from them, a place I trust, for the same $ that another online store is charging. Evidence that I feel so strongly about this is that in the 10+ years of online purchases I've made, I've NEVER been motivated to write a positive review - only some negative ones.

Review by MakubexGB, submitted 11/22/07.

Rating   5 / 5 Comment Great selection, almost no other store had this item in stock. Item arrived in excellent conditions. Decent price and Super fast shipping. Thumbs up!