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In reviewing this retailer you agree that it is based on your actual buying experience and that (except as fully disclosed in your review) (i) neither you nor any immediate family member is employed by the retailer; (ii) you have not received any payment or any other consideration for submitting this review; and (iii) our users may properly rely upon your review as an unbiased representation of your buying experience.

Review by beevee, submitted 7/6/08.

Rating   1 / 5 Comment Worst customer service I have ever seen. I ordered a flash and a lens, but UPS could not deliver my package to Russia. Adorama sales manager Jorge Checo said that they will provide a refund as soon as package returns. Package was returned on June, 13th. Today is July, 6th. Still no refund, and they don't answer my emails! Update(July, 8th): just a day after this review, Adorama provided a refund for my package with apologies. Still, they don't refund shipping. I don't know whether it was Adorama fault or UPS fault (presumably, the latter). But it was definitely not my fault, and I lost about $100 to give lens a ride over the world. Fail.

Review by ade_oct8, submitted 7/6/08.

Rating   5 / 5 Comment Excellent! my order was received just in time,few hours before ETA, Thanks to Tobia for the assistance. . . I have recommended Adorama for all my friends,next time I consider making an order Adorama is for sure the first choice

Review by friscodad, submitted 7/5/08.

Rating   5 / 5 Comment This store rocks. Excellent prices and fast shipping options. They have a great reputation which is mentioned in many photo magazines(online and print).

Review by greenngold1, submitted 7/4/08.

Rating   5 / 5 Comment It is so easy and efficient to deal with Adorama that they should have their own "button" (like Staples) but even better. My order arrived correct & a day ahead of schedule. All is good! and I'll be back. Jerry Bauer, Phoenix, AZ

Review by jim64, submitted 7/4/08.

Rating   5 / 5 Comment I have had many good experiences doing business with this merchant both online and by phone. They have always delivered what I ordered promptly.

Review by rsplatpc, submitted 7/4/08.

Rating   5 / 5 Comment As always, Andorama is the perfect camera store for me. Every time I need to call I get someone knowledgeable (not outsourced) VERY quickly, got my order as usual way before I expected it, just a great company, thanks!

Review by halohalo, submitted 7/4/08.

Rating   1 / 5 Comment I was expecting to receive a bag from them yesterday. It did non arrive (UPS website states "rescheduled delivery" for today. Again, package did not arrive. Called UPS and was told that Adorama gave them the wrong address and they are going to correct it. What's strange is UPS was able to correct the address even though I didn't tell them where my correct address is. Shipping confirmation email from Adorama did have the correct address. I don't know whose mistake this is but Adorama need to get things straight with UPS. I need the bag to carry my camera for the weekend and now I don't have a bag. Very upset about this. Payment method is a hassle as you need to sign up with the "visa verify" thing 1st if you want to pay with Visa. Waiting to receive a refund for a bag that should be delivered to them on 7/7/08. Will update rating after receiving my full refund.

Review by Twosadime2005, submitted 7/3/08.

Rating   5 / 5 Comment I was fortunate enough to receive a Nikon D300 DSLR camera as a gift. When I made up my mind what accessories I wanted Adorama was suggested time and time again by friends and thru online reviews. I have made three (3) separate purchases from these folks and am totally, let me emphasize,TOTALLY satisfied with every facet of my experiences with Adorama. Packageing excellent,price as good as any or better,communication outstanding, time to shipment better than expected, merchandise exactly what I ordered. On two (2) of a total of ten (10) items asked for Backorder reared its ugly head BUT I was INFORMED IMMEDIATELY of the situation and the items were shipped sooner than I expected. Patience is a VIRTUE. In summation let me say I have a few other items in mind for future purchase and Adorama will have first option as far I am concerned.

Review by CFrades, submitted 7/3/08.

Rating   1 / 5 Comment Wow, what a shocking experience I've had dealing with Adorama. I was referred to Adorama based on recommendations by my Aunt and Uncle, saying how great it was. I claim residency in California but live in Florida part of the year because of university and my business. I received an email asking to prove that my address was correct by scanning in a bill. I scanned in my phone bill at my work and redacted some of the unnecessary info (account number, for example) and got a reply saying that I needed to call him. Out of the blue, he asked for my social security number. Alarm bells went off in my head so I refused to give it to him. At that point, the VoIP network at the office went down momentarily so I had to call back. When I finally reached him, he started asking very probing questions. At one point he actually accused me of committing fraud. I hung up, livid. He sent me an email with the subject "JAIL, NEXT TIME YOU DO THIS YOU WILL GO THERE" and attached pictures of people in handcuffs. I will not have anything to do with Adorama from now on and will be advising others to do the same.

Review by akumar, submitted 7/3/08.

Rating   5 / 5 Comment Had a great experience shopping with Adorama. Fred Wasser was exceptional. He was constantly in touch with me when there were some issues with my order and the package shipped on time and I got an email from Fred telling me that it had shipped. Good Old Fashioned Customer Service.

Review by djk1977, submitted 7/3/08.

Rating   1 / 5 Comment Very poor shipping policy. I placed an order on Sunday night with 3-day shipping before the 4th of July. The 4th is a Friday, so UPS doesn't deliver. Knowing this, I paid for the faster shipping so I would get my order on either Wednesday or Thursday. Due to Adorama's inability to process my order and get it to UPS in a timely manner, I had to wait EIGHT DAYS for my THREE DAY SHIPPING. I contacted their customer service and got a dismissive response.

Review by bigcolor, submitted 7/2/08.

Rating   5 / 5 Comment I am extremely satisfied with the professionalism and great customer service i received from Fred Wasser (ext. 2259). The product was delivered on time and it is exactly as described. Very high quality products and great cusomer service make a great shopping experience.

Review by canonball, submitted 7/2/08.

Rating   5 / 5 Comment This is my third order from adorama and i'm very happy with the prices and delivery of the products.

Review by CooperS, submitted 6/30/08.

Rating   5 / 5 Comment So far my it's been great working with Adorama, especially with the tremendous assistance of Fred Wasser. He made a lot more pleasant, getting that "old fashioned personal touch", instead of only directly through a Web purchase. He answered all my questions and concerns, and without that professional care, I might have gone elsewhere. I hope the Nikon D60 Kit I ordered works out as great as my experience in making my purchase with Adorama. Please pass along my thanks to Fred, and really want to make sure he is recognized for his great support!

Review by LMH, submitted 6/29/08.

Rating   5 / 5 Comment Wonderful purchasing experience! I received an email notification upon ordering and confirmation upon shipping. Items were well packaged and arrive within 3 days. I will continue to order from this online retailer. The prices are great and the customer service is spectacular!

Review by clearbluedigital, submitted 6/27/08.

Rating   5 / 5 Comment I LOVE ADORAMA! I recently purchased a Canon 40D and quickly found that I needed (wanted) a plethora of lenses and accessories. Adorama has EVERYTHING I could possibly need. Their prices are the best online and their service is second to none. Shipping rates are looooooooow and shipping times are quick. Excellent products at the best prices / low cost and fast shipping, / excellent service...What more could you ask for?

Review by BillNJ, submitted 6/26/08.

Rating   5 / 5 Comment I'll be back. When I had a horrible experience with B&H (bait and switch "sorry, that's no longer in stock, but we will charge you a lot more for an inferior product", upselling, rude & outright dishonesty by the salesman which was not posted by Reseller Ratings for some reason), I gave Adorama a try. It was great. The sale was nothing big, just a couple of memory cards. But I was treated with courtesy and professionalim. I got exactly what I needed for a better price than was being advertised by B&H. Better yet, I got it at my doorstep in two days. My advice: Go to Adorama first and avoid the hassles.

Review by jazzbassnorm, submitted 6/26/08.

Rating   5 / 5 Comment I just ordered this today, and haven't received it yet. I am a repeat Adorama customer and will continue to purchase camera gear from Adorama. They offer a great selection and low prices on most items I need or want

Review by ivanliu, submitted 6/26/08.

Rating   3 / 5 Comment is very good. is low price

Review by Psoup216, submitted 6/25/08.

Rating   5 / 5 Comment Wow, what can I say? Fred Wasser at Adorama was EXCELLENT in helping me out with the purchase of my new camera lens (Canon 17-85mm IS USM). I initially bought a more expensive lens and he was even helpful with that order. 5 minutes later, I realized the lens wasn't what I wanted. Fred worked with me via e-mail AND telephone to QUICKLY cancel my order and easily order the lens and filters I did want. I didn't feel like I was dealing with a marketer hundreds of miles away. It felt like I was actually IN the store getting helped by a friend. Adorama has a large stock of used and refurbished lenses and Fred recommended that I could save a TON on a refurbished lens. I said "what the heck" and went with that. My order arrived the next day and I am overwhelmed with the quality of the refurbished lens! I plan on purchasing Canon refurbs again through Adorama for SURE.

Review by TheSoundMan, submitted 6/25/08.

Rating   1 / 5 Comment much like the individual below, i too ordered a camera, lens, and accessories from this company using a faster delivery choice than ground, but mine was also shipped ground as well. then in emails between us i was treated like an idiot who doesnt know how to order off the internet. i was told that i didnt order a faster mailing choice that i did opt for the ground choice, well, usually i would have considered that my fault, but the fact i was leaving for a vacation in the next week, i have my doubts that i did order it ground. to be treated so badly by the sales team after the fact too, to basically be told "no you are an idiot sir" well, that didnt sit to good with me either. its a shame cuz i have alot of friends who use adorama with no problems and the first time i do, i get treated like this. well it will be the last. another tidbit of info, the lens that i recieved has stabilization issues already, only a few months after recieving it, it just keeps getting better and better with this company. i sent them an email about it yesterday since i am now back in the country and i have yet to recieve a response from them, but i dont expect one from them. i was screwed, now i have to live with it i guess. another bush company in a bush country, oh joy

Review by Paul E Noll, submitted 6/25/08.

Rating   5 / 5 Comment received P-60 camera in good shape and in good time. very satisfied with adorama's good service - good people to deal with. Sincerely, Paul Noll

Review by dilbertjcg1, submitted 6/24/08.

Rating   1 / 5 Comment Let me preface this review by stating that if you are ordering less than 200 dollars in camera equipment and don't care about shipping time, Adorama is the place for you. If you go over that amount expect upsale calls. If you expect items to be in stock or expect items to ship on time as promised, then go with B and H Photo instead. I'm a professional photographer that has ordered Photographic equipment from years from online stores, ebay, and from the local shops. I don't judge harshly, but expect people to do what they say and promise. I've ordered from Adorama quite a few times in the past, but can honestly say I'll never order from them again. I placed an order for a used flash several days before this order. The first order didn't ship on time as expected. I got an email saying they were out of stock of the used 580ex. I told them to cancel. They somehow got more stock in within minutes and shipped my order a day late. I placed my next order for a used 40d and several other items on Thursday night and got overnight shipping. I called on Friday and was told it would be here by Monday. I read their website and found that any orders placed on Thursday after 3 wouldn't be shipped until Monday. I called back, customer service closes at 1 on Fridays, nice. I then got a call on Sunday from Myer, salesman, stating that they were out of stock of the used 40d's (even though their website still said it was in stock???) I told him to just send me the new one. He then tried to upsell me on some other stuff. I told him no and that was it. I asked him would it be delivered by Tuesday, he said yes. I then get another call from him stating that they are out of stock on the cards that i ordered.(once again, still in stock on the website) I tell him to just take those cards off the order. We hang up and I get an email telling me my order is delayed. I call him back and he says not to worry about the email and that he found some cards and it will be here by Tuesday. Strange. I make sure and he assures me it will be here by Tuesday. I then call three times on Monday to Customer Service and they all assure me that even though the website says its not shipping that it really is. One says its boxed and packed. Then next says that the cards are delaying the order so they will ship those seperately. I decide to trust. Then on Tuesday morning I get an email from them stating that my order will ship in 24-48 hours. I call them and tell them to cancel my order. I get an email from another rep offering to ship my order without the cards and I reply asking them to verify that the order has been cancelled and to not send the order. Recieved response that it has been cancelled. Overall it wouldn't have been such a big deal if I didn't have to have it fast. I have a photoshoot out of town and will be gone for 5 days. I wanted the backup 40d for the shoot and expected the company to follow through with what they and their agents were offering. I decided to go to my local shop and make the purchase. Next time I'll order from B&H, no salesmen calling me up, website shows whats in stock and what's not, and they actually ship when they are supposed to.

Review by Captainsunshine, submitted 6/22/08.

Rating   5 / 5 Comment Easy site to deal with. Exactly what I order and delivered on a timely basis. Definetly will continue to use this site. The prices are geat.

Review by ALDB, submitted 6/20/08.

Rating   5 / 5 Comment I called Adorama and spoke with Fred W. he helped me through the order process and delivered on it. He was very helpful and pleasent to deal with. My order came as expected and in 2 days. Adorama's price was the lowest I found for what I ordered. I'm very satisfied Thanks Adorama

Review by sms60, submitted 6/20/08.

Rating   5 / 5 Comment I have purchased from Adorama numerous times, both directly and through Amazon.com. I have always found their service to be first rate. Shipping is prompt and packaging is secure. I would rate them as an excellent on-line seller.

Review by John_JT, submitted 6/19/08.

Rating   5 / 5 Comment I ordered memory cards and a an additional battery for my D300. The order was processed and shipped quickly. This is my second order from Adorama in the past month and a half and I would buy from them again and would recommend them.

Review by seagull2, submitted 6/19/08.

Rating   5 / 5 Comment I found the Adorama group to be efficient and thorough. The merchandise ordered was delivered as promised and in good condition.

Review by dunko, submitted 6/18/08.

Rating   1 / 5 Comment I placed two orders with Adorama recently and I we extremely disappointed with the way both of them were handled. The first one, I had to make some changes and it was just a big disaster, but the second one (as with the first one) I paid for 3-5 day shipping and my order was shipped ground. Adorama has gone down hill. My business will be going elsewhere going forward. UPDATE: Adorama did contact me to see why I gave a bad review and after explaining it, the lady only argued with me that I was in the wrong (which may have been the case) instead of trying to understand the customer. I had sent two emails to Customer Support and never received a response (still haven't) until I posted this review. For a company that claims customer support is #1, why does it take a negative review to get their attention?

Review by Shaotai, submitted 6/18/08.

Rating   1 / 5 Comment I was looking for a 2GB xD Memory card for a digital camera as a gift for a friend. Adorama had the best price hands down, so after SPECIFICALLY looking at ONLY 2GB cards, I ordered one up. Order email came and I made sure the price was right. I waiting for my memory card to show up. When it did, it was a different 1GB memory card. Looking at the website, the 1GB card was the same price as the 2GB card I had ordered! CLASSIC BAIT and SWITCH! I googled "bait and switch adorama" and found many had the same issue. After calling them, they agreed to take back the memory card. (I'm now out a few dollars shipping to them) Originally, I was going to have them resend the right 2GB card, but this friend I was buying the card will be gone on vacation, so now I await a full refund, minus my lost shipping costs. BUYER BEWARE!

Review by scopeboy42, submitted 6/18/08.

Rating   5 / 5 Comment I ordered the discontinued Celestron Firstscope 60EQ. Price was fantastic. Order was processed smoothly and arrived 2 days after shipment. The telescope arrived in new condition.

Review by nandesigns, submitted 6/18/08.

Rating   5 / 5 Comment The order was delivered as expected and the items where as expected. This firm does what is expected of it and then goes one step further. I really appreciate ADARAMA.

Review by elisabetinkeri, submitted 6/18/08.

Rating   1 / 5 Comment The products are great! Everything we could have hoped for. Unfortunately it took over a week to arrange a time to pick up the package once it had been delivered to our city. UPS tried to deliver it while we were at work. When we got home and found the failure to pick up notice, we called and tried to come to the distribution center to pick it up, but were told that because of an agreement with the shipper (Adorama) we could not. So we waited while they tried (unsuccessfully, of course) to deliver the package while we were at work during the next two days. Finally after the third attempt, we were first told that the package would be held for us to pick up. Then we were told that it could not be held and would be shipped back to the sender. We convinced them to try and deliver it one more time. I waited at home all day on the scheduled day, but no-one came. By late afternoon, I called and they said I could come and pick the package up. I had wanted to pick it up a week ago when it arrived in Seattle!! It is really annoying to be told that because of some contract UPS has with Adorama, that I could not go, in person, present my ID and sign the package out, but a neighbor could receive the package. This was a birthday gift to my husband. Due to all the delays, he has now gotten his gift (finally) ten days late. Additionally, one item was on back order. I was told that it would ship within a week. On the day that I was supposed to receive it, I got a nice little email that said that they were very sorry but the supplier had not gotten them the item yet and it would be late. Great! When will it come? I can't just sit around the house all the time waiting for packages to arrive. I guess my biggest complaint is the shipping agreement. It just seems to give working customers way too much of a hassle in trying to receive their purchased packages.

Review by j_ten_man, submitted 6/17/08.

Rating   4 / 5 Comment These people are pretty good, and in the end they fixed my problem. I couldn't find a price guarantee anywhere on there site, but I wrote them since the price of my item dropped in less than a week. After some confusion by the customer service on their end, I got my refund. These people are pretty good and they cancelled an order I made incorrectly a couple of months ago quickly and easily as well.

Review by sparkypt, submitted 6/16/08.

Rating   5 / 5 Comment Quite painless internet shopping experience, the order shipped on stated dates and arrived on day 8 (Range was 7-10 business days). I have been on Adorama's web site off and on price watching, it is fairly easy to navigate. The placing of the acutal order was about the same as any other reasonably secure web commerce site. My only quibbles are in regard to packaging. My D-SLR was fine but the box only had those air pocket thingies on one side, and the manufacturers box was a little scuffed in places with one corner ding. I would like to have seen slightly better packing skills exhibited, but aside from that everything went well.

Review by photopete, submitted 6/16/08.

Rating   5 / 5 Comment Nice web page, quick service, but slow delivery through U.S. Mail.

Review by ddefendi, submitted 6/16/08.

Rating   5 / 5 Comment Online Ordering was quick & easy. Email from Adorama when order ships with tracking numbers really helps... I've used this reseller a dozen times in the last 12 Months... Always great service...

Review by Shutterbug78, submitted 6/15/08.

Rating   5 / 5 Comment I've ordered from Adorama several times and have never been disappointed. This was not exception,

Review by aitaknar, submitted 6/14/08.

Rating   5 / 5 Comment Thanks. Quick and kind correspondence. I already started make use of the product successfully. Nice!

Review by ijs, submitted 6/13/08.

Rating   5 / 5 Comment Prompt, efficient service.

Review by scrossno970, submitted 6/11/08.

Rating   5 / 5 Comment Item was as described and it showed up in the stated time. I have and will order from them again.

Review by Garry Frankel, submitted 6/10/08.

Rating   4 / 5 Comment Everything came as promised and on time. Sadly, the UPC codes did not match what the manufacturer wants for a rebate.

Review by roby271052, submitted 6/10/08.

Rating   5 / 5 Comment top best top best the best the top

Review by hp9780c, submitted 6/9/08.

Rating   5 / 5 Comment Excellent transaction! The merchandise was well-packaged and it arrived as scheduled. I definitely will buy from this store again and will recommend it to my friends!

Review by wjmorrow, submitted 6/7/08.

Rating   4 / 5 Comment Shipping was fast, but be aware that if you choose the UPS method, someone must be home to sign for the package. Adorama does not allow for any other method. I live alone and work during the day, I usually go the local UPS distribution center after I get home to pick up a package after a delivery attempt has been made. When I called UPS last night, however, they told me that Adorama had specific language in their shipping contract that would not allow anything but a direct delivery or a shipment back to them. I could not "hold for pickup". When I pick up at UPS I always have to show ID, so I do not know why they care so much. To be fair, I went back to their website (since their customer service closes at 1:30 pm on Fridays) and in the fine print it mentions something similar). I had never heard of such restrictive delivery instructions before. This is not a complete bash on Adorama, their prices were good for what I bought and the items shipped quickly and were well packed, just make sure you can get it delivered. After a couple of phone calls to UPS, I was very lucky to get it delivered after normal delivery hours.

Review by eaglssong, submitted 6/7/08.

Rating   5 / 5 Comment I placed this order for a lens, knowing that it was on a "temporarily back ordered" status. This was fine with me, as the price was substantially better than I found elsewhere. At the time the order was placed, I was told there would be a "temporary" four day hold placed on my credit card, and that after the four days it would come off. While this made not much sense to me, having been a very satisfied customer of Adorama for many years, I accepted this as so. A week later, I emailed and called them to find out why there was still a hold on my credit card. They clearly state that their policy is not to bill until the item ships, and while I understand that a "hold," is not exactly the same as a bill, it still has the same effect on my credit card, which is to make those funds unavailable. I was told that a manager would try to get the hold removed, but since it was a Friday, it might have to wait until Wednesday (due to a Jewish Holiday on Monday and Tuesday). I agreed, yet just before the Friday close time, I received an email that the hold could not be removed unless I canceled the order. I proceeded to do that, and received an immediate confirmation. As of today, the hold is still showing on my credit card. I then proceeded to order my lens from a competitor, who had it in stock, but at the higher price. I have been assured however, that as soon as Adorama shows the item in stock, the difference would be refunded to me. I'm not in business, so perhaps it's not workable, but it occurs to me that if an item is not in stock, and there's no estimate of when it might show up, nothing should be placed on a customer's credit card. If the client places the order, the store could email or call when the item comes back into stock, and any hold (or billing) could be placed on that time. It is just unfair to mess with people's credit when you can't deliver the goods. Until this, I must say I've never had an issue with Adorama before, and even now, the customer service people were nothing but polite and trying to be helpful. **Update. On Sunday morning, I received a call from Leah at Adorama, apologizing for the problems, and to let me know she had called my credit card company and the hold was now removed (true). I can now happily change my rating to satisfied (as always). Errors and problems can occur with any purchase, but to my mind, a store is only as good as the service it provides, and in this case, service has been more than satisfactory.

Review by bob40, submitted 6/7/08.

Rating   1 / 5 Comment I ordered two Canon Filters (L-39 Sharp Cut) and was sent two regular UV filters. Alright, mistakes happen. Called to get a return shipping notice to send the filters back for a replacement. They didn't send the replacements they decided they were going to issue me a credit. Took FIVE WEEKS and mutiple phone calls to finally get the credit back on my credit card. They used to a be great company to work with but lately it seems it's more trouble than it's worth to do business with.

Review by kinnickinnik, submitted 6/6/08.

Rating   5 / 5 Comment Adorama has become the website I default to when ordering photographic equipment. Prices are competitive. The few pieces of used I equipment I have purchased from them were in the condition described. They have a wide selection of products most of which are in stock and are honest about which items are grey market. Shipping is fast and at a reasonable rate.

Review by tombd, submitted 6/6/08.

Rating   5 / 5 Comment Good prices, excellent service, 100% satisfied.

Review by ldor0987, submitted 6/6/08.

Rating   5 / 5 Comment I ordered this Nikon lens after mine mysteriously broke and I didnt have time to send it back under warranty due to numerous planned vacations and wanting my camera. It came fast and works perfectly- looks brand new. I'd definitely purchase another lens from this site.

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