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Adorama > Reviews
Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
In reviewing this retailer you agree that it is based on your actual buying experience and that (except as fully disclosed in your review) (i) neither you nor any immediate family member is employed by the retailer; (ii) you have not received any payment or any other consideration for submitting this review; and (iii) our users may properly rely upon your review as an unbiased representation of your buying experience.
| Review by Robataraxia, submitted 6/6/08. |
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| Rating |   5 / 5 | | Comment | Thanks to ResellerRatings.com, I was able to avoid all of the "bait & switch" scammers out there and buy from a "real" company.
I wanted a Canon XTi, but have no use for the standard 18-55 lens. I wanted a 28-200. I considered buying the body and lens from separate stores. I had found the two lowest prices for the two items at different stores, but I thought I'd give a few stopres calls to see if anyone had inventory that hadn't made it online yet.
Adorama ended up having the exact lens I was looking for, used in excellent condition. I haven't used it yet, but it actually looks to be "like new". So I ordered the body, lens, a skylight filter, memory card, and back up battery.
The salesman, Fred Wasser <fred@adorama.com> politely made several suggestions for me to add to my order, but once I said that I was not interested in an item, he did not mention it again. He did "gently" try to sell me on a couple of items that I had to think about before decing to decline, but I did not feel pressured in any way at all.
I should also mention that Fred did not say anything that was not true about any of the items that he sold, or offered to me. I've read many reviews where that happened.
When the package arrived, all items where in the expected condition, properly packaged, and exactly as advertised.
The only "issue" I can mention is that I ordered on Sunday for my wife's birthday. I paid $18 for 3 day shipping and expeted delivery on Wednesday afternoon/evening. The package didn't arrive until Thursday evening.
The next time I buy, I'll get my best price, then I'll email Fred to see if he can beat it.
Happy Shopping! |
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| Review by RLForce2, submitted 6/6/08. |
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| Rating | 5 / 5 | | Comment | Great service, very fast shippment got the item in 4 days from U.S to Canada. The real thing i noticed was, it was an ORG. Cannon product. For the price i payed it was a great deal, i would have payed 2 times that in Canada. This is why i shop on line there many great deals out there. Also purchasing from Adorama you know you will get great service, they have been in service for many years. No doubt i will as before return to make another purchase. Thanks for the great service adorama. |
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| Review by kabukiface2, submitted 6/5/08. |
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| Rating | 5 / 5 | | Comment | Adorama is always the best store for me. Everytime I place an order I usually get my
merchandise after 2 days max. of 3 days with
the free shipping. I'd give this store the
highest rating in customer satisfation.
I highly recommend Adorama Camera. |
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| Review by stanatjp, submitted 6/5/08. |
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| Rating |  1 / 5 | | Comment | I am not impressed with Adorama at all. I have purchased about $5000 of equipment over the years from Adorama. It was fine as long as there was no problems - Adorama was glad to take my money. But my last order had several missing items. I reported this to Adorama late (I travel overseas for long periods). Adorama used the delay in my call as the reason they would not ever consider investigating my claim. They kept telling me they couldn't investigate with DHL whether the box was stolen when I kept telling them that the box had been delivered but several small, inexpensive items were missing. Somehow the expensive camera made it so the Adorama story was all obfuscation and b.b. It really felt like they had their reason to not consider the claim, and that was good enough for them.
I buy at B&H. I have found they have similar prices and are much easier to work with. And they don't rip you off like Adorama. Best to take your hard-earned funds to B&H for their professional and courteous customer support, you won't get that from Adorama. |
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| Review by chipster1976, submitted 6/3/08. |
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| Rating | 5 / 5 | | Comment | Bought a Nikon D60, awesome prices, customer service was very helpful. A++++++++ RETAILER, they actually have a brick and mortar store front. |
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| Review by flny12, submitted 6/3/08. |
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| Rating | 5 / 5 | | Comment | Fred Wasser ext 2259 was my salesman for a $2500.00 camera and accessory order and he was very helpfull, walking me through all the options. I will continue to do business with your company.....Tom Music Man Productions |
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| Review by rhcouch, submitted 6/3/08. |
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| Rating | 5 / 5 | | Comment | The service from Adorama was excellent, as always. I have placed many orders with them, and have never had a problem. They remain my on-line camera retailer of choice. |
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| Review by rodshearer, submitted 6/2/08. |
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| Rating | 5 / 5 | | Comment | I just completed a most enjoyable buying experience. I spoke with Meyer (ext. 2258). He took my order, offered suggestions, and then confirmed my order via email. I'm getting exactly what I wanted -- at a great price -- and from a company that came highly recommended. The folks in the local camera clubs were right on. Thank you. And, just as they do, I will recommend Adorama and their representative Meyer.
Thanks for the great experience,
Rod Shearer |
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| Review by herby2, submitted 6/1/08. |
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| Rating | 5 / 5 | | Comment | I was very pleased with the ease of ordering and the prompness of the shipment. I would highly recommend Adorama to anyone wishing to purchase cameras or supplies. Thank you, James w. caniel. |
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| Review by mmoerdyk, submitted 5/31/08. |
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| Rating | 5 / 5 | | Comment | Excellent Service! Exceptional phone help for a web retailer. |
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| Review by farenkc, submitted 5/31/08. |
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| Rating | 5 / 5 | | Comment | Excellent selection. Confused - called and spoke with cutomer service rep. -very helpful.Once I decided which one I wanted, ordered. Shipped out next day and arrived in perfect condition. Adormama has an incredible selection, awesome customer service, and fabulous helpful hints. Thanks! |
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| Review by ewing_79, submitted 5/31/08. |
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| Rating |  4 / 5 | | Comment | I ordered a used lens a CF card from the site. The next day I was told the lens was damaged and would not be shipped - the card would be though. As it was an international sale I wanted to cancel the order, as the postage was almost as much as the CF card!
After contacting the Adorama customer service email, I received a apologetic phone call and an offer to refund the postage. Very fair. While I'm disappointed I missed out on the lens, I'm happy with the service. |
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| Review by Chuckabutty, submitted 5/30/08. |
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| Rating | 5 / 5 | | Comment | I am super pleased with the quality of the Nikon 70-300 VR lens. It performs just as claimed in many reviews. I am also pleased with the speed of the sale with Adorama. I have shopped with them for about two years and bought a number of items from them, and no problems with anything. They are the first place I look to find what I need. |
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| Review by RoatanTD, submitted 5/30/08. |
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| Rating | 5 / 5 | | Comment | Placed order online and everything went smooth. When I received the order, there was a problem with the O-Ring packaging.
SKU# "IOMORPT015" had the same "Olympus" cardboard label (PSOLG-1) as SKU# "IOMSG", the Olympus Grease for Silicone O Ring.
I sure hope this is the correct O-Ring for my Olympus PT-015 housing.
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Sunday June 1, 2008.
Scott, Adorama Customer Service, was quick to contact me on this matter. After answering a few of Scott's questions and a little research on the Adorama end, it was determined that Olympus mis-packaged the o-rings and Adorama caught it before shipping out the item. They added their own barcode label on the back of the Olympus label.
It was still confusing....maybe mark through the Olympus label or replace completely.
Bottom line, Adorama was quick to respond and resolved the problem in an efficent and friendly manner. |
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| Review by ramboshops, submitted 5/30/08. |
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| Rating | 5 / 5 | | Comment | I've always found Adorama's prices more than competitive. The orders are filled accurately and quickly and I really appreciate that they send the orders via a trackable delivery vendor so I know exactly what day my order will arrive. They are highly recommended! |
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| Review by sakura, submitted 5/30/08. |
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| Rating | 5 / 5 | | Comment | My transaction was very smooth. I bought a Canon S5 IS camera on Friday and received order confirmation right away. Tracking information was sent over the weekend and my package arrived on Thursday of that week. The camera was well packed and I am pleased with the experience. |
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| Review by jemoyer, submitted 5/30/08. |
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| Rating | 5 / 5 | | Comment | I chose the largest album of the highest quality. In retrospect, a smaller size (fewer than 36 pockets) would have been just as good and less bulky at 3 inches thick. But if you're just looking to have a nice album to store 8x10's then it's fine. |
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| Review by sallyjv, submitted 5/30/08. |
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| Rating | 5 / 5 | | Comment | I purchased a Nikon D200 Digital SLR Camera, body only for $1,139.95. I paid for UPS 3 Day Air delivery. I received the camera as promised. Communication regarding my order was excellent, they emailed to confirm the order and sent me a tracking number for UPS. I have ordered from them in the past and will order from them in the future. I would recommend this company to others considering a major camera purchase online. |
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| Review by pfu, submitted 5/29/08. |
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| Rating | 1 / 5 | | Comment | Ordered an in stock printer on May 14 and now it is May 29 and I have not heard anything beyond the initial order confirmation. Telephone lines are busy ("please call back in a couple of hours") and email to the Service dept has gone unanswered.
I've read Adorama's response to negative reviews here. They say there is a computer generated reply to all emails and phone contact by a service rep within 24 hours. So far that is not been true in my case.
I see that Adorama is highly rated here. For me they have failed the minimum criteria I have for online business: 1)Confirm the order & give an approximate ship date, 2)notify when the credit card has been charged and the item shipped 3)give a tracking number.
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| Review by satendra, submitted 5/28/08. |
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| Rating | 5 / 5 | | Comment | I shopped for few articles from Adorama via online. Order confirmation, dispatch information, and UPS tracking information were all very prompt. I sincerely thank to Adorama’s Packaging and Dispatch Department for their excellent response and action. And, of course sincere thanks to UPS for their services. It was a nice shopping experience with Adorama. I am planning to place the order for Nikon mount Tokina ATX 116 Pro DX Lens after its arrival at Adorama. |
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| Review by cfw700, submitted 5/27/08. |
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| Rating | 5 / 5 | | Comment | Excellent service and delivered on time in excellent condition |
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| Review by tekkamanxp, submitted 5/27/08. |
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| Rating | 5 / 5 | | Comment | Purchased 2 Lexar 4GB Compact Flash Cards. Order was fulfilled and was shipped out 2 days later via US mail. Took about a week for me to receive and both packages were intact.
I decideded on canceling a order of an 8GB compact flash card (decided getting 2 4GB cards was a better idea just in case one ever went bad), sent an email to cancel the order, received an email confirmation from the customer support that it would be canceled.
All in all, definitely a trustworthy website I would do business with again. |
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| Review by BigSpice1, submitted 5/26/08. |
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| Rating | 5 / 5 | | Comment | I order a Sony HD1000u, Nikon D200 body, and a battery for the video camera on Friday 23, 2008. I order late with the 3-5 day shipment and I got a call Monday that they had everything I wanted and I was getting upgraded to 2nd day shipping. The thing was that Friday, Saturday, Sunday and Monday didn't count because it was memorial day, so everything process yesterday (Tuesday) and I was expecting my package a week after that, but since I got a free upgrade to second day it will be here tomorrow (Thursday). They respond to every email really fast, 2 people I spoked too are very friendly specially the last one. They have the lowest prices and best shipping. I got my USP tracking number and I'm really happy with them. Thanks Adorama! |
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| Review by richjheath, submitted 5/26/08. |
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| Rating | 5 / 5 | | Comment | Very happy customer. Ordered 1 lens, plus filters and memory cards on Sunday, it arrived to my office in Melbourne, Australia on Thursday morning.
Great selection and prices (Slightly cheaper than BH Photo Video on the items I ordered, and were in stock to)
Will definitely shop here again.
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| Review by alexeivor, submitted 5/25/08. |
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| Rating | 1 / 5 | | Comment | the best commerce site on the Internet. Easy to use and good prices. |
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| Review by rains_g, submitted 5/23/08. |
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| Rating | 5 / 5 | | Comment | Excellent service, great product. This product shipped very quickly. There were cheaper offers on the internet, but not by much and adorama is a company that I trust and have done business with several times before. |
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| Review by Martin77, submitted 5/23/08. |
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| Rating | 5 / 5 | | Comment | I had a very good experience with the people @ Adorama. I did get a defective battery with my camera kit, but when I called the sales rep immediately sent one out to me--free of charge. The prices are great, and so is the service. If I could be critical of one thing, it would be to suggest a little more friendliness on the part of the first salesman with whom I dealt. |
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| Review by XtalRain, submitted 5/23/08. |
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| Rating | 5 / 5 | | Comment | My order with Adorama was fast and smooth. They sent the items I ordered. They did not pull a bait and switch like Abe's of Maine did on some high dollar items on an order I had with them. Adorama is a class act, no shenanigans. They treat the customer right.
I highly recommend Adorama for all your orders. Stay away from Abe's of Maine. |
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| Review by bjustab, submitted 5/23/08. |
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| Rating | 5 / 5 | | Comment | Excellent rating! They shipped promptly and the product was what I expected. |
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| Review by Nomad1600, submitted 5/23/08. |
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| Rating | 5 / 5 | | Comment | Fred Wasser x2259 was great to deal with and Adorama had what I wanted (Sony A300) and a very good price, fast delivery. I will definitely buy from Fred and Adorama again! |
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| Review by ikarnauk, submitted 5/20/08. |
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| Rating | 5 / 5 | | Comment | Bought a used lens, but when it arrived it had a mechanical defect. Called Adorama later that week talked to Adam, he emailed me with a UPS shipping label in 5 minutes. whole thing took 10 minutes. WOW is all I can say best customer service I have ever experienced. Quick painless finally a good online camera shop. |
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| Review by s_anderson, submitted 5/19/08. |
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| Rating | 5 / 5 | | Comment | Fantastic deal and fast service. I would definitely recommend them and have just placed another order today! |
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| Review by debothuri, submitted 5/19/08. |
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| Rating | 5 / 5 | | Comment | I will recommend Adorama to any customer. The Pentax digital optio 40 arrived as the package was listed with all the accessories and was well packed...Even if I did not talk to any seller I had a follow up in the 24 hours range... |
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| Review by jpmalonesr, submitted 5/17/08. |
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| Rating | 5 / 5 | | Comment | My first dealings with Adorama and I am thoroughly pleased with the outcome. No problems with item or delivery. I would buy from them again and recommend them to others |
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| Review by basisunus, submitted 5/17/08. |
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| Rating | 5 / 5 | | Comment | Order processing is fast and the delivery depends on what service you're choosing. The UPS will deliver on their scheduled time. |
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| Review by wrpittman, submitted 5/16/08. |
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| Rating | 5 / 5 | | Comment | Adorama is a cut above. They tell you if an item is out of stock - rather than getting your order first and then emailing that the item is out of stock. Also, they do not have you call them about your order, and then try to sell you something else.
Their prices are very competitive. Even when others are lower, you may still get the best value at Adorama because of their superior way of doing business and their honesty. They are my preferred site for photographic needs. I recommend them without any reservations. |
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| Review by shalomou, submitted 5/16/08. |
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| Rating | 5 / 5 | | Comment | What a bargain! and fast delivery very happy with seller highly Recommended AAA |
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| Review by PiRho101, submitted 5/16/08. |
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| Rating | 1 / 5 | | Comment | Well, after several months of research I decided to buy my new Canon Lens from Adorama. knowing that I have a limit on my only transactions with my bank (for security reasons) I called my bank before I made my order to make sure that all my ducks were in a row.
Making the online order (Monday 5-12-08) was painless and easy.
Tuesday 5-13 afternoon I sent a letter to Customer service asking about when my order would ship, because it was listed as pending, and recieved a response quite quickly (a couple hours) saying it would ship that evening, Great! I thought. Wed morning 5-14 my package was finally shipped. I also asked a question about the rebate that is starting on the 18th and was told they could not do anything about it until the rebate actually starts (not a big deal I will handle that on monday). so since I recieved the invoice Wed morning I have recieved NO further Communication regarding my order. I watched UPS's movements Very closely to see when my order will arrive, then on Thurday (5-15) morning, I noticed an Exception on UPS's website "THE SHIPPER HAS REQUESTED A DELIVERY INTERCEPT FOR THIS PACKAGE / RETURN TO SENDER PENDING" this confused me, so I eagerly awaited a phone call and or email explaining how they had messed up my order... it the communication NEVER CAME!
So now it is Friday, 5-16, and I have sent an email to customer service requesting Information. since they obviously don't care about customers that spend under $2K. They definitely need to learn how to communicate with their customers.
Oh yeah, and the lens made it all the way to my town before it was turned around. they had 24 hours to contact me... but no they really don't care to sell something to you. OR they won't tell you when they mess up your order!
I will definitely go elsewhere for my next purchase. (and if you cancel my order over this comment I will flame you FOREVER!)
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Update:
WOW! I tell you all! this is what you do when you need results from this store LOL. I got a response from them, Leah, was very helpful called up the UPS place and had them hold my order, and I am going to make a trip out to pick it up this evening after work. So! yes they have poor Customer service response, however they DO react when you post something on here.
and one more thing! make sure to make it ABSOLUTELY clear that you don't want them to cancel your order, I asked a simple question about the rebate issue... and without contacting me about it cancelled my order( it may have been an accident). |
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| Review by BERYLTAPP, submitted 5/16/08. |
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| Rating | 5 / 5 | | Comment | I have finialy found my store for camera and photo equipment. Adorama has consistantly advertised exactly what they sell. They have also consistantly had fast shipment times. |
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| Review by rearick7958, submitted 5/16/08. |
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| Rating | 5 / 5 | | Comment | I love this store for camera equipment. It is cheaper than most online stores. It is a lot cheaper than actually going to a store. They ship quickly and at reasonable rates. They have most items in stock. I use it for almost all of my camera purchases and recommend it to everyone. |
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| Review by obxpearces, submitted 5/16/08. |
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| Rating | 5 / 5 | | Comment | Great company to do business with. I made my order on a Saturday and I had the entire order delivered on the following Wednesday. All items were neatly and safely packaged. Their pricing is very competitive. For all of my future camera needs I will be dealing with Adorama. |
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| Review by john11, submitted 5/15/08. |
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| Rating | 5 / 5 | | Comment | I ordered almost every camera stuff from this company after I found it. Fast shipping, great product and good price. I used its website as a reference when I want to buy camera stuff |
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| Review by esieck, submitted 5/15/08. |
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| Rating | 5 / 5 | | Comment | I ordered a Nikon D300 back in April. The first camera that came would not accept the CF card. I had to wait a week for the Passover holiday closing, which I truly don't mind and respect, though I am not Jewish. When open again, they accepted the return quickly, paid for shipping, and sent another camera by return UPS. This camera works great. I thought I would get the run-a-round from a New York online seller, but was very surprized and happy with the outcome of the transaction. |
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| Review by dejaman, submitted 5/15/08. |
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| Rating | 4 / 5 | | Comment | This merchant was as expected. Will probably use again. |
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| Review by papercut, submitted 5/15/08. |
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| Rating | 5 / 5 | | Comment | UPS damaged an item during shipping. Aaron at Adorama was quick to contact me and shipped a replacement item to me quickly with just a phone call. Even the shipping was free. Great customer service! |
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| Review by chillpons, submitted 5/15/08. |
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| Rating | 1 / 5 | | Comment | I read the reviews of any store here in Resellerratings before i make a purchase with them.
I saw a tripod in adorama with a good price and placed an order(A12100986481064255) with them on 6th of May.
They ship from New Jersey and I live in Pennsylvania which is 3 hours max by road. They never shipped my item
till yesterday that is 05/14/2008. The reason they said to me after numerous phone calls and 30 mts of music
hearing every time is the item is in store and has to be moved to warehouse before it can be shipped. This
did not happen till friday. Finally I had to call and wait to get a CSR online and change the order to a higher
priced tripod which was in stock in their warehouse. Again after repeated reminders and requests to ship my
item out ASAP the changed item was shipped on tuesday which reached me on Wednesday 8 days after i placed the order.
Looks like a small wait but stop calling yourself fast shippers, excellent Customer service etc., etc.,
The item arrived as ordered but I expected it even faster or a call from them to let me know that the original
item i ordered is in delay to be shipped. Yes i did choose standard shipping. But why would I choose 1 day shipping
and pay 25$ more when I live only 3 hours away.
This order issue might be peanuts for the volume of business they are making. But big reputed companies value their
each and every customer.
Thanks,
Chill |
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| Review by andyfloe08, submitted 5/14/08. |
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| Rating | 5 / 5 | | Comment | I am very satisfied. The Nikon D300 w 18-200mm lense arrived after six days here in Germany. This seems reasonable fast since this time period covers a weekend and a holiday. Everything is as expected. |
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| Review by mfduta, submitted 5/13/08. |
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| Rating | 4 / 5 | | Comment | all items was well received |
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| Review by CDAWG215, submitted 5/11/08. |
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| Rating |  3 / 5 | | Comment | Adorama gets 5 ***** for quick shipping and good emails. 3 stars for product description only because manufactures seal was broken and the insruction card that usually comes with SAN DISK PRODUCT WAS MISSING. 1* for tech/customer support and that's because they answered the phone. called and asked what was included in the box and was told sd card warranty card and rescue disk and key chain when I asked about a reader he said does not come with it when I said I must of misread the ad he said sarcasticly yeah you must of misread the ad and hung up.after releasing the latch 3 minutes of playin with the duccti i found if you push the black center of the lower half (this is the usb connection)from the back the hinges will engage. Over all rating 3.5 stars
I would buy simple things from this store again because of there great pricing but anything complicated forget it until they overhaul their tech/customer support umit
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| Review by Eson, submitted 5/11/08. |
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| Rating | 5 / 5 | | Comment | Tapes arrived on time and as promised. I would reorder from Adorama. |
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