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| Review by stevernv, submitted 4/8/08. |
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| Rating |   1 / 5 | | Comment | Absolutely a horrible buying experience. This company is a marketplace seller on Amazon and Buy.com. Ordered a DVD player from them through Buy.com and credit card was charged immediately. Never got shipping confirmation. Four emails to customer service and no replies to my questions about shipment. Item was and still is advertised in stock and available for shipment. I paid a low price and they have had two price raises since my order, the reason I believe they did not want to ship to me, they didn't want to honor the price I bought at. Finally, after the last email in which I stated I would contact the Better Business Bureau in their area, my order was cancelled by Electronic Express without reason, comment, or apology for poor service.
They had offered a good price, but a good price isn't worth much when they will not ship the item or possibly may not sell at the price you think you are paying. Their customer service is appalling, I cannot understand why they could not answer emails but let the order and charge stand for 16 days before cancelling.
Terrible customer treatment, obviously they don't care about a customer at all. Too many of these low quality merchants are on the Internet. In an economy as poor as the present one is becoming, throwing away a customer is a foolish business practice, and they'll blame everyone but themselves for their failures.
I do not recommend them and will never shop with them again. Find a reputable business with a national reputation, not these small, local outfits of unknown quality and reputation. |
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