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Staples US > Reviews
Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
In reviewing this retailer you agree that it is based on your actual buying experience and that (except as fully disclosed in your review) (i) neither you nor any immediate family member is employed by the retailer; (ii) you have not received any payment or any other consideration for submitting this review; and (iii) our users may properly rely upon your review as an unbiased representation of your buying experience.
| Review by quenlar, submitted 4/30/08. |
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| Rating |   5 / 5 | | Comment | Ordered with coupons with no problems. Free 1 day shipping was great. Price was unbelievable.
Later when the price dropped, was issued a price guarantee very easily. |
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| Review by kenmeta, submitted 4/4/08. |
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| Rating | 5 / 5 | | Comment | I purchased a shredder machine which had a $20 rebate. Completed rebare on line and rec'd payment within 4 weeks. They have consistently provided excellant service on geting their rebates out timely. Will definitely shop with them again. I've purchased 3 items over the last 3 months from them all with rebates and all rec'd timely. |
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| Review by zeta, submitted 2/22/08. |
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| Rating | 5 / 5 | | Comment | One of my favorite Brick & Mortar stores. Great customer service. Fast shipments. Super easy rebates. Great returns, they come pick it up! |
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| Review by ryansm, submitted 1/28/08. |
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| Rating |  4 / 5 | | Comment | Staples usually has great deals on hard drives. I missed quite a few during the year and they ran out of Maxtor 500GB on Thanksgiving at the local store as well, even though I waited in line :(. I checked online and they were still showing stock. Their website however couldnt cope with the load and the order wasnt going through. After multiple attempts and an hour later I ordered and it arrived with free shipping in about 10 days. The thing I like most about Staples is that their rebate process is hassle free and completely reliable. I hope they fix their website issues in future for those high traffic days. |
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| Review by aapoppa, submitted 1/5/08. |
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| Rating | 5 / 5 | | Comment | Ordered a Canon MP530 all in one Printer on Christmas eve.
Prompt shipment and delivery just three days later.
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| Review by csaag, submitted 12/5/07. |
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| Rating |  1 / 5 | | Comment | Ordered a 2GB Sandisk SD memory card from Staples.com at a Black Friday sale price of $17.
They sent me the wrong card (a compact flash card). The packing slip correctly indicated what I ordered.
I emailed customer support and they stated they would send out the correct product to me AT NO CHARGE.
They then charged my credit card the non-sale price of $34 and stated they wouldn't refund it until they received the original product back.
The main problem isn't making a wrong shipment. It's the flat out lying done by someone who said they'd correct their mistake AT NO CHARGE then turn around and charge the card. My card was charged before I received the replacement product. |
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| Review by ting_young1, submitted 11/28/07. |
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| Rating | 5 / 5 | | Comment | I bought a router online from staples, and it was shipped for free the same day. I got it on 26 Nov, and which is understandable cause the Thanksgiving and weekends. Router came in very good condition in a well packed box. But I got the wrong one that my husband asked me to buy. So I had to take it back to local store. No problem with return, I just simply brought the router and the receipt I printed online. They credited my money back to my card in two minutes. I like buying stuff from this store both in store and online. You always can return your stuff easily without any restocking fee.
Update:
26th Nov, I ordered a printer from them again. It was shipped the same day, and free shipping. It said it would be delivered on 27th. But I didn't get it on 27thC and on their website it said it was dilivered. So I called their customer service next day, a very nice lady answered my call, and checked that out the delay was because the problem of the shipping truck. She appologized that, and asked me if I want to cancel the order or she would send me a $15 coupon. Well, i chosed the second one. 29th, I got my package in the morning. Everything went well. I am very satisfied with their service so far. |
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