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Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
In reviewing this retailer you agree that it is based on your actual buying experience and that (except as fully disclosed in your review) (i) neither you nor any immediate family member is employed by the retailer; (ii) you have not received any payment or any other consideration for submitting this review; and (iii) our users may properly rely upon your review as an unbiased representation of your buying experience.
| Review by crrdsh, submitted 4/4/08. |
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| Rating |   1 / 5 | | Comment | I ordered an item from Macy's online. After placing my order, within a days time, I realized I did not want the item.
I tried canceling my order online. To my suprise, Macy's does not give you that option. What a scam. As the order didn't have a ship date for 3 more days, I called their customer service and asked them to delete the order. Again to my suprise, they told me they couldn't because it was being prepared for shipping.
They even confirmed that the shipping date was still 3 days out. WTH! The best they told me they could do was to put in a request to the shipper, so that once shipped, they would redirect the merchandise back to their warehouse.
Days later, once the order had shipped, it was rerouted by carrier back to their warehouse. Weeks later when I get a credit back to my account for the returned item i notice that they refunded the price of the product less shipping. So, I check and sure enough it is in their shipping faqs.
Needless to say, this has been a horrible experience. I paid $6 and received nothing. I will NEVER recommend their online store to anyone. I purchase online frequently and this is a first! I truely think they are aware of this whole situation and it part of a scam to increase profit on their end. |
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| Review by Jflem69, submitted 2/17/08. |
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| Rating |  5 / 5 | | Comment | Making the purchase on-line was simple. This time was a Dyson Absolute DC17. Shipping was in a timely fashion. My review of the Dyson: I have 3 cats, and some area throw rugs over a wooden floor. I was AMAZED at all the things this Dyson pulled out of the rugs!! I have to vacuum every few days to keep the pet hair at bay. I started with a 2x2 swatch of rug and the canister was already full. I couldn't believe it. When the rotation brush is on its like having a power drive with the vacuum. Its easy to manouver and cleans everything. The only tricky part was putting it together out of the box. It comes with a picture direction, and 2 steps to assemble it. I over thought how it was supposed to be done, and ofcourse it turned out to be exactly as pictured no matter how my brain didn't want to register that the simple step in the picture would work. This is the most amazing vacuum ever! You will not regret this purchase! |
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| Review by stanleyliu2003, submitted 1/24/08. |
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| Rating | 1 / 5 | | Comment | ITEM WAS ON BACK ORDER AND FINALLY RECEIVED 3 WEEKS AFTER ORDER WAS PLACED. WHEN I GOT MY BILL FROM AMERICAN EXPRESS, THEY DOUBLE CHARGED ME. WHEN I CALLED MACY'S AND WAITED FOR 10 MINUTES TO SPEAK TO A LIVE PERSON, THEY TOLD ME THEY WOULD REFUND MY ACCOUNT WITHIN 5 BUSINESS DAYS. IT'S BEEN 1 MONTH AND STILL NO REFUND. I FINALLY HAD TO DISPUTE THE CHARGE WITH AMERICAN EXPRESS. WHAT A NIGHTMARE! |
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| Review by sfobayguy, submitted 1/20/08. |
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| Rating | 5 / 5 | | Comment | Great experience and fast shipping. I ordered 10 charter club towels and 2 pair Nike sweat pants plus a Kenneth Cole overcoat. One of the towels frayed in the washer and I decided I did not need both of the Nike sweat pants. I took the 1 frayed towel and 1 of the Nike sweat pants back to a local Macy's and they refunded me for the purchase price immediately, even though the items were bought online. How easy and coinvenient is that! This was my 3 Macy's.com positive experience out of 3. |
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