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PC Universe > Reviews
Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
In reviewing this retailer you agree that it is based on your actual buying experience and that (except as fully disclosed in your review) (i) neither you nor any immediate family member is employed by the retailer; (ii) you have not received any payment or any other consideration for submitting this review; and (iii) our users may properly rely upon your review as an unbiased representation of your buying experience.
| Review by kesitter, submitted 6/25/08. |
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| Rating |   1 / 5 | | Comment | I ordered a single item from PCUniverse. I called to verify the item price and description and that the item shipped was correct and I was assured the item was as described.
When received it was incorrect so I returned the item after receiving an RMA from PCU.
I tracked the package via UPS and called Customer Service at PCU to verify they had received the item. They promised to credit my account within 24 to 48 hours.
After 48 hours, no credit. I called PCU to find out what was wrong and they promised to credit my account within 24 hours.
Again no credit so I called a third time to complain and they said they would credit me that day.
They also accused me of knowing the item I ordered was not correct. Basically accusing me of creating the issue.
Another day passed and still no credit.
After 10 days I began working with the financial institution through which I had made payment to recover the money.
Finally, 13 days after PCUniverse promised I would have the refund in 24 to 48 hours, I have my money back.
I did some research while waiting for the refund. This company has done this very thing on more than one occasion with similar results for customers. |
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| Review by elliotgb, submitted 6/19/08. |
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| Rating |  5 / 5 | | Comment | Everything was fantastic. The price was lower than some competitors and it shipped very quickly.
Overall, a great shopping experience. |
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| Review by kaos00723, submitted 6/13/08. |
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| Rating | 5 / 5 | | Comment | I was hesitant at first because of the reviews here but it worked out perfectly.
Ordered a Zyxel router from these guys on the 12th and the package was at my front door first thing in the morning on the 13th.
Their email system is a bit off though. I didn't get a shipping notice until 3 hours after my item had already arrived.
Overall I am very satisfied with their service. |
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| Review by BuyerOrlando, submitted 6/6/08. |
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| Rating | 1 / 5 | | Comment | Wouldn't purchase from this reseller again. Placed the order on May 23, got E-mail that my order was "approved" on May 27th, and then nothing. I E-mailed them on June 4th requesting an update on the shipping and why there was such a delay in getting this merchandise to me. On their website the item was listed as having the entire quantity I ordered in stock and available. Now I am being told that the item is back ordered and they don't have an exact date of when the item/merchandise will arrive. They never once called or E-mailed me with a status and when I asked to have this order cancelled, it took them yet another day to respond to that. The credit card was charged immediately and the refund/credit for the cancellation of my order has not yet been done. There customer service is not good at all, I would not recommend buying from them. |
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| Review by woebegong, submitted 5/24/08. |
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| Rating | 5 / 5 | | Comment | The product as is advertised. A little slow in sending it but overall, a good enough shopping experience. |
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| Review by amylynns, submitted 5/24/08. |
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| Rating | 5 / 5 | | Comment | 3M DL951 Laminating film cartridge
Fast shipping, reasonable price and the cartridge fits perfect.I could not find this any where else. |
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| Review by Chilipepper001, submitted 5/14/08. |
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| Rating | 5 / 5 | | Comment | I Placed an order for a power inverter on May 13, 2008. I paid for 2nd day air. It arrived 20 hours later. Best price on Google search and awesome service. I Couldn't be happier with this seller. |
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| Review by volsfan0911, submitted 4/18/08. |
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| Rating | 5 / 5 | | Comment | Ordered a bluetooth headset from them via Amazon on 4/16. Estimated ship date 4/17 - 4/19 and arrival date of 4/22 per Amazon's tracking page. It arrived today (4/17) literally 24 hours after placing order. Price was good, product exactly what I ordered, speed outstanding. I couldn't be happier. |
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| Review by cipher_nemo, submitted 4/15/08. |
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| Rating | 5 / 5 | | Comment | Despite PC Universe's low score here, my experience was exceptional! They shipped it to me AS FAST as a Newegg order I had placed at the same time (almost the next day for UPS ground shipping, wow!). Super low prices for the simple long power cables I ordered. No one else could touch the prices they had on these. Great to help me situation my three PC monitors on a monitor arm without stretching power cables. Nice job, PC Universe, on a super-smooth transaction. |
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| Review by cmacandrew, submitted 4/9/08. |
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| Rating | 5 / 5 | | Comment | Very happy with service. My order arrived promptly. Products were as advertised. |
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| Review by dianee58, submitted 4/7/08. |
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| Rating | 1 / 5 | | Comment | Their site said they had 2 items in stock. We ordered both. After a week of not receiving any shipping info, I contacted merchant. Was told that only 1 item was in stock with no ETA for when the other 1 would come in. I told merchant to please CANCEL my order. I was told it was done. I even asked for a cancellation number, but was told there was none but not to worry because it was cancelled. A week later the product shipped! When I called merchant, I was told there was no record of a cancelled order! They told us to refuse the delivery and let them know when we did. However, their box came without any clue that it was from PCUniverse so the UPS guy had to leave the box so we could open it to find out. When UPS came back, we gave him the box back to refuse delivery. I informed merchant, as they requested, that box was on its way back. Now they claim they never received the box back and refuse to credit my Mastercard. What a headache -- and ALL THEIR FAULT. Don't use these people. It's too frustrating.
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| Review by decklin, submitted 3/28/08. |
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| Rating | 1 / 5 | | Comment | I was not contacted at all for 5 days; then, my order was canceled with no reason other than "unable to ship". Apparently they have no way to keep track of Google Checkout orders. After I initially posted this review, they tried to email me personally and buy me off with a discounted version of the same item that just happened to be in their eBay store. Lame. UPDATE: turns out it was a completely different item. They don't know the difference between a router and an AP and don't mind wasting your time. |
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| Review by macki, submitted 3/6/08. |
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| Rating | 1 / 5 | | Comment | Placed the order through Amazon and was informed that PC Universe will contact me about the order. However, PC Universe did not contact me in any way. I called them and was told that my order was cancelled because they didn't have that item in stock. Then I came to this website to check the reputatio of PC Universe. Now I'm not surprised at all. |
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| Review by selliott07, submitted 2/29/08. |
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| Rating | 5 / 5 | | Comment | This company went above and beyond my expectations. They went out of their way, and came through for me by my deadline, which I am eternally grateful for. I highly recommend this company to anyone and everyone who needs to make an online computer related purchase. Excellent service, will definitely buy from in the future for all of my PC needs. Thank you SO MUCH PCUniverse! |
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| Review by Glorfindel, submitted 2/28/08. |
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| Rating | 1 / 5 | | Comment | I placed an order with them through Amazon. The sale price was very good. I received absolutely nothing in my e-mail aside from two automated Amazon mails. The first was to confirm my order and the next was to tell me my order had been canceled over a week later. There was absolutely no explanation as to why this happened or contact from the seller in any way. If the order had to be canceled, that is fine, but I expect it to be done within a day or two and I expect to see an explanation and apology for the inconvenience.
If you take your purchases seriously, avoid this merchant, because they do not. |
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| Review by Nickoycaro, submitted 2/5/08. |
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| Rating | 5 / 5 | | Comment | The shipment never arrives, some problem with the courier company, but Ms. Oneida Rodriguez, answered my claim and send the product again, i'm very satisfied with the customer service. I recommend them 100% |
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| Review by headlobster, submitted 1/31/08. |
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| Rating | 1 / 5 | | Comment | sent French version of acrobat upgrade - no refund of shipping |
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| Review by hweng, submitted 1/30/08. |
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| Rating |  4 / 5 | | Comment | This has been a bad-story-turn-good for me, so I'm editing my review with an update here.
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Episode 1: bad story
PCUniverse took my order and then silently canceled it without notifying me. They claimed "it was out of stock when you ordered", but I have proof that they had plenty inventory.
I ordered two webcams from PCUniverse through Amazon.com (PCUniverse is a Featured Merchant on Amazon.com). At the same time, I browsed the inventory directly on PCUniverse.com, where it showed In Stock with 496 pieces. So they definitely have enough to fill my order of 2. The order was estimated to ship in two days. Four days after ordering, as I did not get any email about shipping, I called PCUniverse 800-number. The representative took my order number, checked it up, then told me my order had already been canceled because it was out of stock at the time of order. I immediately pointed out that it was showing 496 pieces when I ordered (I have a print-out), and even at this moment of our conversation, PCUniverse.com still is showing In Stock with 488 pieces. He stuck with his saying "it was out of stock when you ordered" and offered no other solution. While the price when I ordered was $36.xx, they pumped up the price to $46.xx already. I certainly won't buy from them at this price.
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Episode 2: good story
Very disappointed by PC Universe, I filled in a review here as "very unsatisfied" - see above. I also filed a complaint on Amazon.com using the fill-in form in "Help" section. Didn't expect too much after that.
Then, Ms. Onieda Rodriguez from PC Universe emailed me, apologized for this matter and offered to credit me with the price difference if I put it a new order through Amazon. So I took her words, put in a new order where the price is $46.xx. PC Universe shipped it out the next day, and Ms. Onieda Rodriguez immediately put the price difference ($46.xx - $36.xx) as a credit back to my credit card. I received the shipment two days later.
The email communication with Ms. Onieda Rodriguez has been pleasant. She's very polite and willing to help me. Because of her, now I have more respect for PC Universe.
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| Review by Esquire07, submitted 1/24/08. |
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| Rating | 1 / 5 | | Comment | Item was in stock when order placed. Paid $23 for overnight shipping. Next day's phone call revealed the order was never received and that the item was actually out of stock now. Problem with Google Checkout - not fully compatible with their system. Full amount was nonetheless charged to my card. Customer service said it was my fault. |
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