DVD Empire: information
NameDVD Empire
Head Office Address2140 Woodland Rd, Warrendale, PA 15086
Telephone888-383-1880
Fax724 625-6623
E-mail addressInfo@dvdempire.com
Refund PolicyMerchandise must be factory sealed to receive a refund.
Opened items cannot be returned unless DEFECTIVE.
Defective Items will be replaced with the same Item only. NO Refunds.
ALL of the Original Packaging; Case, Booklets, Liner Notes, Bonus Discs, etc. MUST be included.
Opened items cannot be returned unless DEFECTIVE.
Defective Items will be replaced with the same Item only. NO Refunds.
ALL of the Original Packaging; Case, Booklets, Liner Notes, Bonus Discs, etc. MUST be included.
Payment OptionsWe accept Visa, Mastercard, American Express and Discover Credit Cards - also Check and Money Orders.
DeliverySame Day Shipping on In-Stock Items. Standard Shipping is FREE on 3 or More Eligible Titles. Other shipping methods are available to customers and vary in cost.
Return PolicyYour Return Shipment must be shipped within 30 days of the day your order shipped (the "Ship Date" on your invoice).
You must fill out the Return Form (on the back of your Invoice) in its entirety and include it with your Return. If you lost your Invoice, click here (http://www.dvdempire.com/exec/cust_service/returnform.asp) to print a Return Form.
Merchandise must be factory sealed to receive a refund.
Opened items cannot be returned unless DEFECTIVE.
Defective Items will be replaced with the same Item only. NO Refunds.
ALL of the Original Packaging; Case, Booklets, Liner Notes, Bonus Discs, etc. MUST be included.
We do NOT pay for postage on returns.
Shipping Charges are not Refundable.
International Customers are responsible for Duty Taxes and Shipping Charges if order is refused.
Promotional Items (DVDs, CDS, etc.) cannot be Returned for any reason, unless Defective.
If a package is returned to our facility without reason, we may contact you via the telephone to resolve the issue in a timely fashion.
You must fill out the Return Form (on the back of your Invoice) in its entirety and include it with your Return. If you lost your Invoice, click here (http://www.dvdempire.com/exec/cust_service/returnform.asp) to print a Return Form.
Merchandise must be factory sealed to receive a refund.
Opened items cannot be returned unless DEFECTIVE.
Defective Items will be replaced with the same Item only. NO Refunds.
ALL of the Original Packaging; Case, Booklets, Liner Notes, Bonus Discs, etc. MUST be included.
We do NOT pay for postage on returns.
Shipping Charges are not Refundable.
International Customers are responsible for Duty Taxes and Shipping Charges if order is refused.
Promotional Items (DVDs, CDS, etc.) cannot be Returned for any reason, unless Defective.
If a package is returned to our facility without reason, we may contact you via the telephone to resolve the issue in a timely fashion.
GuaranteeSame Day Shipping on In-Stock Items. Standard Shipping is FREE on 3 or More Eligible Titles.
Cost of DeliveryFree Shipping on 3 or more eligible titles. Otherwise, standard shipping is $1.55 + $0.50 per item. Click here (http://www.dvdempire.com/Exec/Cust_Service/v4_index.asp?site=0&tab=5) to see complete shipping breakdown, including international shipping rates.
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