Master Gardening: information
NameMaster Gardening
Retailer Web PageGo to store 
Head Office Address9735A Bethel Road, Frederick, MD 21702
Telephone888-422-3337
Fax301-694-9254
E-mail addresscustomerservice@mastergardening.com
Number of Stores1 online store
Refund PolicyRETURN POLICY: Handling returns quickly and hassle free is just as important as shipping your order in a timely fashion. If for any reason you are unhappy with a product you have received Mastergardening.com we will glady take that product back without any hassle. Our policy is as follows: Unused or unopened product can be returned after purchase with a return authorization number. A return authorization number can be obtained by calling customer service at 888-422-3337. Write the RMA number on the outside of the package you are returning and include a copy of your receipt or packing slip. This will ensure a speedy credit to your account. We highly recommend shipping your return with a carrier that can track the shipment from start to finish. A tracking number will provide you proof that the return was received by our shipping department. All returns must be received in unused or undamaged condition for a full merchandise credit. Inspect your package upon delivery for any damage; if your shipment is damaged note the damage with the driver immediately, this includes documenting any damage on the lay bill for all freight deliveries, then call customer service at 888-422-3337 for a return label and or an immediate product reshipment. Have your order number ready when you call for a speedy resolution. Customer service can be reached Monday thru Friday 8:30-5:00 ET.
WARRANTY: Products not manufactured by Trident Enterprises/MasterGardening.com are under the manufacturers warranty and guarantees. These products come complete with all warranty and guarantee information. Neither Trident Enterprises/MasterGardening.Com nor the manufacturer may be held responsible for customer misuse of merchandise or received returns that have been damaged in transit. Trident Enterprises will accept any and all defective products within 30 days of purchase. After the 30 days defective or damaged products must be forwarded to the manufacturer if that product is not a MasterGardening.Com Brand product.
WARRANTY: Products not manufactured by Trident Enterprises/MasterGardening.com are under the manufacturers warranty and guarantees. These products come complete with all warranty and guarantee information. Neither Trident Enterprises/MasterGardening.Com nor the manufacturer may be held responsible for customer misuse of merchandise or received returns that have been damaged in transit. Trident Enterprises will accept any and all defective products within 30 days of purchase. After the 30 days defective or damaged products must be forwarded to the manufacturer if that product is not a MasterGardening.Com Brand product.
Payment OptionsWe gladly accept Visa, Mastercard, American Express, Discover and Paypal. A check or money order is also acceptable via mail. If you are prepaying by check, we reserve the right to ship after the check clears. A certified check or money order will ensure immediate shipment of your order. We do not accept COD orders. Remember UPS & Fed Ex cannot deliver to a PO Box number.
Delivery"Shipping Rate Chart (Order Total Shipping Fee):
From To
0 $14.99 $5.95
$15.00 $29.99 $6.95
$30.00 $49.99 $7.95
$50.00 $59.99 $8.95
$60.00 $79.99 $9.95
$80.00 $89.99 $10.95
$90.00 $99.99 $11.95
$100.00 Up FREE!
Shipping Rates Based On Your Total Order
Shipping Chart Applies To The Continental US.¹
¹Alaska, Hawaii, APO's, FPO's and Foreign Orders Will Have Additional Shipping and/or Handling Charges Quoted and Added to Their Order. Customs, duties, and other tariffs are the responsibility of the customer. Some products, such as live plants and fertilizers, cannot be shipped outside the US. Due to new regulations, some items cannot be shipped into California.
The majority of our orders are shipped within 2 business days. If for some reason your order cannot be shipped within 3 business days you will be notified by email as to the expected shipping date.
Plants, insects & fish are shipped seasonally or only on certain days of the week so please read your item description carefully for available shipping times as these orders may take a little longer to arrive depending on the day of the week and weather.
Other items are shipped factory direct and these orders typically ship within 3 business days as well, however tracking information may not always be readily available. In such cases we will email you that the item has been shipped and that we are awaiting tracking information. Upon shipment of an order customers will receive an email within 1 business day of the shipment, confirming the ship date and mode of shipment. Tracking numbers are only given when available. Retail prices posted on the internet are subject to change at any time and are the current price over any printed catalog or flyer pricing.
We Thank You For your Order And Appreciate your Business."
From To
0 $14.99 $5.95
$15.00 $29.99 $6.95
$30.00 $49.99 $7.95
$50.00 $59.99 $8.95
$60.00 $79.99 $9.95
$80.00 $89.99 $10.95
$90.00 $99.99 $11.95
$100.00 Up FREE!
Shipping Rates Based On Your Total Order
Shipping Chart Applies To The Continental US.¹
¹Alaska, Hawaii, APO's, FPO's and Foreign Orders Will Have Additional Shipping and/or Handling Charges Quoted and Added to Their Order. Customs, duties, and other tariffs are the responsibility of the customer. Some products, such as live plants and fertilizers, cannot be shipped outside the US. Due to new regulations, some items cannot be shipped into California.
The majority of our orders are shipped within 2 business days. If for some reason your order cannot be shipped within 3 business days you will be notified by email as to the expected shipping date.
Plants, insects & fish are shipped seasonally or only on certain days of the week so please read your item description carefully for available shipping times as these orders may take a little longer to arrive depending on the day of the week and weather.
Other items are shipped factory direct and these orders typically ship within 3 business days as well, however tracking information may not always be readily available. In such cases we will email you that the item has been shipped and that we are awaiting tracking information. Upon shipment of an order customers will receive an email within 1 business day of the shipment, confirming the ship date and mode of shipment. Tracking numbers are only given when available. Retail prices posted on the internet are subject to change at any time and are the current price over any printed catalog or flyer pricing.
We Thank You For your Order And Appreciate your Business."
Return PolicyRETURN POLICY: Handling returns quickly and hassle free is just as important as shipping your order in a timely fashion. If for any reason you are unhappy with a product you have received Mastergardening.com we will glady take that product back without any hassle. Our policy is as follows: Unused or unopened product can be returned after purchase with a return authorization number. A return authorization number can be obtained by calling customer service at 888-422-3337. Write the RMA number on the outside of the package you are returning and include a copy of your receipt or packing slip. This will ensure a speedy credit to your account. We highly recommend shipping your return with a carrier that can track the shipment from start to finish. A tracking number will provide you proof that the return was received by our shipping department. All returns must be received in unused or undamaged condition for a full merchandise credit. Inspect your package upon delivery for any damage; if your shipment is damaged note the damage with the driver immediately, this includes documenting any damage on the lay bill for all freight deliveries, then call customer service at 888-422-3337 for a return label and or an immediate product reshipment. Have your order number ready when you call for a speedy resolution. Customer service can be reached Monday thru Friday 8:30-5:00 ET.
WARRANTY: Products not manufactured by Trident Enterprises/MasterGardening.com are under the manufacturers warranty and guarantees. These products come complete with all warranty and guarantee information. Neither Trident Enterprises/MasterGardening.Com nor the manufacturer may be held responsible for customer misuse of merchandise or received returns that have been damaged in transit. Trident Enterprises will accept any and all defective products within 30 days of purchase. After the 30 days defective or damaged products must be forwarded to the manufacturer if that product is not a MasterGardening.Com Brand product.
WARRANTY: Products not manufactured by Trident Enterprises/MasterGardening.com are under the manufacturers warranty and guarantees. These products come complete with all warranty and guarantee information. Neither Trident Enterprises/MasterGardening.Com nor the manufacturer may be held responsible for customer misuse of merchandise or received returns that have been damaged in transit. Trident Enterprises will accept any and all defective products within 30 days of purchase. After the 30 days defective or damaged products must be forwarded to the manufacturer if that product is not a MasterGardening.Com Brand product.
GuaranteePRIVACY POLICY STATEMENT: This is the secure web site of MasterGardening.Com. For each visitor to our Web page, our Web server automatically recognizes no information regarding the e-mail address. We collect user-specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used to improve the content of our Web page, used to notify consumers about updates to our Web site and not shared with other organizations for commercial purposes. If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. Please provide us with your exact name and address. We do not share our list with other organizations at this time. MasterGardening.Com is hosted on the Yahoo Shopping Network and is completely secure. Older browsers and some shopping malls placing our page in frames will show the lock icon as unlocked. This is due to an older browser with an expired security certificate or because a framed page shows the side or top page as being insecure while the main frame is secure. If you are concerned about security on the web, or our page, or if you have any questions please call us at 888-422-3337.
MembershipSign up for our eNewsletter to receive discount coupons. (https://app.e2ma.net/app/view:Join/signupId:14446)
Cost of Delivery"Shipping Rate Chart (Order Total Shipping Fee):
From To
0 $14.99 $5.95
$15.00 $29.99 $6.95
$30.00 $49.99 $7.95
$50.00 $59.99 $8.95
$60.00 $79.99 $9.95
$80.00 $89.99 $10.95
$90.00 $99.99 $11.95
$100.00 Up FREE!
Shipping Rates Based On Your Total Order
Shipping Chart Applies To The Continental US.¹
¹Alaska, Hawaii, APO's, FPO's and Foreign Orders Will Have Additional Shipping and/or Handling Charges Quoted and Added to Their Order. Customs, duties, and other tariffs are the responsibility of the customer. Some products, such as live plants and fertilizers, cannot be shipped outside the US. Due to new regulations, some items cannot be shipped into California.
The majority of our orders are shipped within 2 business days. If for some reason your order cannot be shipped within 3 business days you will be notified by email as to the expected shipping date.
Plants, insects & fish are shipped seasonally or only on certain days of the week so please read your item description carefully for available shipping times as these orders may take a little longer to arrive depending on the day of the week and weather.
Other items are shipped factory direct and these orders typically ship within 3 business days as well, however tracking information may not always be readily available. In such cases we will email you that the item has been shipped and that we are awaiting tracking information. Upon shipment of an order customers will receive an email within 1 business day of the shipment, confirming the ship date and mode of shipment. Tracking numbers are only given when available. Retail prices posted on the internet are subject to change at any time and are the current price over any printed catalog or flyer pricing.
We Thank You For your Order And Appreciate your Business."
From To
0 $14.99 $5.95
$15.00 $29.99 $6.95
$30.00 $49.99 $7.95
$50.00 $59.99 $8.95
$60.00 $79.99 $9.95
$80.00 $89.99 $10.95
$90.00 $99.99 $11.95
$100.00 Up FREE!
Shipping Rates Based On Your Total Order
Shipping Chart Applies To The Continental US.¹
¹Alaska, Hawaii, APO's, FPO's and Foreign Orders Will Have Additional Shipping and/or Handling Charges Quoted and Added to Their Order. Customs, duties, and other tariffs are the responsibility of the customer. Some products, such as live plants and fertilizers, cannot be shipped outside the US. Due to new regulations, some items cannot be shipped into California.
The majority of our orders are shipped within 2 business days. If for some reason your order cannot be shipped within 3 business days you will be notified by email as to the expected shipping date.
Plants, insects & fish are shipped seasonally or only on certain days of the week so please read your item description carefully for available shipping times as these orders may take a little longer to arrive depending on the day of the week and weather.
Other items are shipped factory direct and these orders typically ship within 3 business days as well, however tracking information may not always be readily available. In such cases we will email you that the item has been shipped and that we are awaiting tracking information. Upon shipment of an order customers will receive an email within 1 business day of the shipment, confirming the ship date and mode of shipment. Tracking numbers are only given when available. Retail prices posted on the internet are subject to change at any time and are the current price over any printed catalog or flyer pricing.
We Thank You For your Order And Appreciate your Business."
Low Price GuaranteeN/A
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