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| Review by EnglesRealEstate, submitted 7/7/08. |
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| Rating |   1 / 5 | | Comment | HORRIBLE CUSTOMER SERVICE.
1. Ordered frig on line July 1.
2. Lowe's called and state the frig was not in stock, though website says it is available and lowe's 800 number said they have 5. WEBSITE GIVES OUT CONFLICTING INFO TO STORE. So they are going to give me an upgrade, which i don't want, i just want the frig.
3. They continually contact the wrong telephone number, not the one on the order.
4. They, at one time or the other, used THREE DIFFERENT DELIVERY ADDRESSES...the office...an unrelated address....and finally the actual address.
5. AFTER TAKING A WEEK TO FIGURE THIS OUT, LOWES-THE WORST IN CUSTOMER SERVICE- STATED THEY WOULD DELIVER THE FRIG ON THE 10, TEN FULL DAYS AFTER IT WAS ORDERED AND 3 FULL DAYS AFTER THEY FINALLY RESOLVED THEIR MISTAKES!
6. I had to have the property manager call them and ask why they were being such a pain and they agreed to deliver it two days earlier, ONLY 8 DAYS AFTER BEING ORDERED.
SUMMARY: DON'T GO THERE. FIND A LOCAL APPLIANCE PLACE AND GET THEM TO OFFER A COMPETITIVE PRICE, EVEN IF IT'S $25-75 MORE, IT'S NOT WORTH THE HOURS OF HASSLE AND WAITING OVER A WEEK FOR YOUR FRIG. |
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| Review by nohotwater, submitted 6/27/08. |
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| Rating | 1 / 5 | | Comment | COMPLAINT NOT WITH LOWE'S BUT WHIRLPOOL. PURCHASED A HOT WATER HEATER AT LOWE'S HAD IT INSTALLED AND "NO HOT WATER" COULDN'T CONTACT WHIRLPOOL UNTIL MONDAY AND THEY SENT A TECHNICIAN OUT ON TUESDAY WHO WAS RUDE. SAID WE NEEDED AND ELECTRICIAN NOTHING WRONG WITH HOT WATER HEATER. WRONG--THE PROBLEM WAS THE WIRE TO THE TOP LIMIT SWITCH TO THE TOP THERMOSTAT NOT ATTACHED THEREFORE THE ELECTRICAL CIRCUIT IN THE WATER HEATER NOT COMPLETE THEREFORE HEATER WOULDN'T
HEAT. THANKS WHIRLPOOL FOR YOUR HELP. "NOT"!! GET NEW SERVICE TECH PLEASE. THEY CAN AT LEAST BE NICE NOT RUDE. |
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