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Homeclick > Reviews
Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
In reviewing this retailer you agree that it is based on your actual buying experience and that (except as fully disclosed in your review) (i) neither you nor any immediate family member is employed by the retailer; (ii) you have not received any payment or any other consideration for submitting this review; and (iii) our users may properly rely upon your review as an unbiased representation of your buying experience.
| Review by , submitted 7/23/08. |
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| Quality of retailer website |  1 / 5 | | Standard of service - items in stock | 1 / 5 | | Quality of sales service and warranty | 1 / 5 | | Standard of service - ordering | 1 / 5 | | Summary | AVOID HOMECLICK. I AM OUT $760 AND NOW HAVE A BATHTUB WITH PUNCTURES IN THE BOTTOM. Homeclick should not be allowed to get away with this. I filed claims with Homeclick and with the freight company. My credit card company placed the transaction on a 30-Day Dispute and temporarily credited my account. They also said that they would investigate Homeclick for fraud. It is illegal to sell damaged goods. My next steps are filing a complaint with the Attorney General's Office in Middlesex County, NJ and with the Better Business Bureau in the same county. My complaints are that their negligent packaging failed to protect my tub, they sold me a damaged tub, and their 2-3 day return policy is unfair and unreasonable. Homeclick hides behind their policies and their zombee-like Customer Service Staff. How do they live with themselves? Well my policy is not to pay for damaged merchandise. Avoid Homeclick. It's not worth the paltry $100 that I would have saved even if my tub had arrived in useable condition. | | Do you recommend this retailer? | No |
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| Review by KneticNrg, submitted 5/26/08. |
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| Rating |  1 / 5 | | Comment | On 3/25/08, we placed an order as confirmed below. This was a phone order and the sales rep said it was in stock:
Thank you very much for ordering from Homeclick.com. We appreciate your
business, and we are glad we could be of service. The merchandise you have
ordered is estimated to ship to you on or before 3/28/2008.
On 4/09/08, a week and a half after the expected delivery date, we received this notice:
Order Number: 0000586120
Thank you for shopping with Homeclick.com.
Here is an update on your current order.
Item : GRM777302 - Gorham/Scoop 5 Piece Place Set
Qty : 4
This Particular Item is estimated to ship to you on or before, 5/20/2008.
On 5/26/08, a week after the second expected delivery date, another delayed delivery date:
Here is an update on your current order.
Item : GRM777302 - Gorham/Scoop 5 Piece Place Set
Qty : 4
This Particular Item is estimated to ship to you on or before, 6/10/2008.
Please note we were billed immediately for this merchandise and lied to about the product being in stock and have been lied to twice about the delivery.
DO NOT BUY FROM THIS COMPANY!
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| Review by katgirl76, submitted 5/7/08. |
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| Rating | 1 / 5 | | Comment | Do Not Order From HomeClick!! I placed an order for 2 Tracy Porter Tea for One sets on 3/22/08. The price was great and I wanted them for Mothers Day gifts. The site said the items would be delivered in about 2 weeks. When I received the order confirmation, it gave a ship date of 4/14/08, so I was happy. Well, it is now 5/06/08 & no items have been shipped. My PayPal account was charged immediately after the order was placed. I've received NO e-mail updates from HomeClick. When I called Customer Service I was told someone would call me back with information within 48 hours. No return phone call. No response to e-mail requests for cancellation. This is the absolute worst online ordering experience I've ever had! I've filed a dispute with PayPal but am not feeling good about getting my money back. Do not order from them, no matter how great the prices are!! |
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| Review by readymalgo, submitted 5/5/08. |
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| Rating | 1 / 5 | | Comment | "I will never order from Homeclick again. When I first odered my item, it looked like a great deal, and it was scheduled to ship the next day. It was also very easy to order from the site. I waited patiently for 10 days and went to check the website for the status of my order. It now said that shipping had been delayed. I received no notification about this. The site now said that it was scheduled to ship the first of next month, so then I decided that I really did not want this product and asked to cancel. I sent two emails to them and a week and a half later I finally received a response. They had not listened and just gave me my order status instead, and said it was scheduled to ship in July! (3 months later than I had been told it would arrive to begin with.) I have yet to receive another response from them concerning a refund. It's been like pulling teeth just to get a response at all. If they had just communicated to me what was going on and given me a simple refund right off the bat, everything would have been fine. |
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| Review by REB07, submitted 4/24/08. |
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| Rating |  5 / 5 | | Comment | Perfect transaction! I purchased two toilets from Homeclick. They were carefully packaged and sent via UPS freight from New Jersey to Wisconsin. Even the UPS driver commented on how well the items were prepared for transit. They arrived in one week from my order date in perfect condition. The customer service representatives (CSRs) are also excellent. Immediately after placing the order online, I called to say that I was unable to use an online code good for an additional 5% off. (Turns out it was my mistake as I was leaving out one character.) I was connected with a CSR with very little waiting who was courteous and took my information. She said that she would forward the information to accounting who would decide whether to credit my account or not. She said that the process would probably take two or three business days. This seller already had the best price by far for these items, so I wasn't going to be too upset if the extra 5% was not deducted from my account. Sure enough, three days later I received an email that the 5% was credited to my account. Their website says that they are members of BBB Online. Also, check out the ratings on Bizrate, which are much more positive than here and show a positive trend. In short, I could not have asked for anything more from this company. Every part of the transaction was perfect. |
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| Review by skippyktm, submitted 4/6/08. |
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| Rating | 5 / 5 | | Comment | Great prices, reasonable shipping speed, took about 2 weeks to receive my toilet. Came in much faster than they estimated, they said on or before april 24 and I received it on march 28! The packing was superb, received the items in perfect shape. Customer service was very polite and I will definetly order from them again. |
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| Review by jdeputy, submitted 3/5/08. |
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| Rating | 1 / 5 | | Comment | I ordered from this company without checking ratings. Never again.... I ordered a kitchen sink. Recieved my order on Feb 12 but the sink which was shipped was not the one I ordered. Immediately called customer service who emailed a return label on Feb 16. Mailed the package back by ups Feb 18 and ups tracking shows they received Feb 20. Two weeks later still have not received a replacement. Have contacted customer service numerous times and each time have been told they are processing the replacement but cannot give me a date of shipment. After two weeks I finally just asked for a credit and was told they couldn't give me one because they were processing replacement. I have contacted Better Business Bureau with a complaint and also placed a dispute on my credit card charge. I would never do business with this company again and only hope I some how get either my replacement or money back for this purchase. |
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| Review by SzRaptor, submitted 2/20/08. |
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| Rating | 5 / 5 | | Comment | After reading the reviews here I was skeptical but both places I was looking to order from had about equally bad reviews. HomeClick was cheaper and offered free shipping. I paid with Amex and figured I'm covered if something goes wrong with buying from them. I placed the order which showed the items not in stock and told me it could be 4 to 6 weeks for delivery. Much to me surprise I got an e-mail 3 days later letting me know that my items had shipped and it gave me the UPS tracking numbers for the boxes.
I initially cringed seeing that my toilet was shipping from New Jersey to Arizona via UPS but my fears were laid to rest when I received the packages. The toilet boxes were double boxed and suspended in the larger box with 'expanding foam in a bag' packing leaving zero room for the inner box to shift around while providing cushion should the outside box get banged around.
The bottom line is this. I bought this same Toto toilet locally about 6 months ago and paid almost twice what it cost me to order it from HomeClick. They filled my order perfect, I got it fast, and most importantly I got it cheap! I'll definitely be ordering from them again. |
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| Review by diemmyt, submitted 2/9/08. |
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| Rating | 1 / 5 | | Comment | I have ordered my Waring Pro MG800 on Novemeber 24, The order took a long time to arrive home about 3 weeks from the date I orders. Then that was a bad order, there were not cutting plates, not sausage attachment ring. Then They asked me to talk to Waring Pro vendor. I have called them, Waring Pro told me that I should get my order re-ship the new one since there were so many missing parts. I have called Homeclick again, they asked me to ship the order back so they can send the new one. However after I shipped the order back to them for 3 more weeks, they still haven't done any thing. I called them again and again, then they said they were talking to vendor to replacement so I have to wait again. Now I still haven't receive my order. Today is Feb 8. The problem is I have just called them again, they still don't know the status of my order. They told me I have to wait for the vendor. They didn't think customer point of view. The purpose of web order is convenient, but I have to go through such "Heart-attack process". I don't think any people should buy stuffs from Homeclick since they handle such a poor job. Now I still haven't been able to receive my order or get my money back, they are still hanging around talking to vendor. HOw long more I have to wait ?, the answer from the support " I don't know "....
How come you can just take customer from credit easy and customer can't get money back easily ?...
Customers have to wait....wait... I wouldn't recommend any one buy stuffs from Homeclick even though it's cheap ( if you count your efforts & times to call in.. It costs much more than you buy somewhere else..). |
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