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HomeCenter.com > Reviews
Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
In reviewing this retailer you agree that it is based on your actual buying experience and that (except as fully disclosed in your review) (i) neither you nor any immediate family member is employed by the retailer; (ii) you have not received any payment or any other consideration for submitting this review; and (iii) our users may properly rely upon your review as an unbiased representation of your buying experience.
| Review by MSP, submitted 7/10/08. |
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| Rating |   1 / 5 | | Comment | DO NOT ORDER FROM Homecenter.com or sister company called Remodelcenter.com!!! Unbelievable to read the CEO's (Mr. Okin) thoughtful, sympathetic, responses!!! What a crock! - You should try dealing with him or any of his employees by e-mail or phone. I ordered one item from Remodelcenter.com. Email came thru from Homecenter.com that confirmation was "N/A", so I turned around and ordered it directly from Homecenter.com using another payment method. Second time, I got a confirmation number. Few days later, two sinks arrive in mail. Company says it's my fault and that I must pay 25% restocking fee to return one sink. (Well over $100) I tried to explain that first order never was confirmed and provided the CEO (Mr. Okin) the e-mails for proof. His response? and I quote: "confirmation numbers are for our internal purposes only". Really??? I always thought that you were given a confirmation number when your order was confirmed. Where have I been the last 40 some odd years? (And for your personal edification Mr. Okin, "N/A" isn't a "number") At this point, returning the extra sink isn't even an option (and I offered to pay ship if they waived the restock fee) -take the time to look over some of the nightmare reviews about returns and getting your money back!!! It's no wonder they have at least 3 alias' out there.(Homecenter.com,Remodelcenter.com and WorldHomeCenter.com.)I guess the idea is to keep changing the names to stay ahead of the horrible ratings. Mr. Okin, I can hardly wait to hear your sweet spin on this one. FYI - you can keep the generous offer of 5% off my next order, that you have so kindly given others as some sort of consolation for the problems they've encountered; do you actually think these people or I would ever knowingly deal with your company(s) again? |
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| Review by NoraSurpriseAZ, submitted 5/6/08. |
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| Rating | 1 / 5 | | Comment | Poor customer service, bad policy and a CEO that won't budge. I order a sink on April 8th and about 5 days later I received the sink via UPS. I checked the box day on but did not see any damage. When my installer arrived two week later he noticed a hairline fracture. I called customer service and waited 75 minutes before giving up. Then my husband called and waited 55 minutes before he gave up. Than same day we emailed HomeCenter.com and when we received their response we were upset to learn that UPS would have to pick up the sink and we would have to wait for them to send us a refund in four to five weeks. If we wanted a new sink we would have to pay all over again. I was shocked and decide to appeal to CEO Brian Okin at brian.okin@homecenter.com and to my amazement he wrote back offering to look into my sink return. He asked a lot of questions but eventually he stated that he was sticking by the policy that states you must report damages within two days. I explained to Brian that I could not report the damages becuse I didn't see until the installer noticed the crack. He said and I quote "because you didn't report it until a week or two after receitp, if we do not get a credit from UPS, we will not be issuing you a credit for the item." I am very disappointed that doing business with HomeCenter.com and dealing with their CEO Brian Okin was such a terrible experiance. I hope the messages of bad service and unfair return practices, posted or not,gets out to all who want to be treated fairly. |
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| Review by dave21093, submitted 4/9/08. |
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| Rating | 1 / 5 | | Comment | Returned item but was never reimbursed. Worse experience ever. We ordered a kitchen sink at a very good price and it was delivered fine. Our renovation plans changed, however, so we decided to eat the crazy restocking fee and return the sink. After the painful ordeal of getting an RMA #, we followed the return procedure exactly. They never gave us ANY money back! Even after we managed to get through to the terrible customer service, nothing. I should have just sold it on eBay because now I have nothing and am out hundreds of dollars. |
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| Review by avnutters, submitted 3/30/08. |
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| Rating | 1 / 5 | | Comment | My Google Checkout Summary is pretty self-explanatory:
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Mar 27 - Seller contacted - You sent HomeCenter.com an email with the subject: I'd like to cancel my order
Message: "Since I never receive responses when I send emails, I called your number and told your rep that I wanted to confirm that my order had been cancelled. She told me that it was subject to a 25% "restocking" fee. I don't see how you can charge a restocki..."
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Mar 25 - Seller contacted - You sent HomeCenter.com an email with the subject: I'd like to cancel my order
Message: "I still have not received this item nearly a month after you charged my credit card. Since you never responded to my earlier request for information, I have advised American Express that I am not willing to pay the amount you charged to my card. Pleas..."
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Mar 9 - Seller contacted - You sent HomeCenter.com an email with the subject: What is the status of my order?
Message: "It seems you charged my credit card on Feb 26, and yet my order still hasn't shipped. Please let me know when this order will ship. Thanks."
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Feb 26 - $38.67 charge - Your credit card (AMEX xxx-xxxx) was charged for $38.67. "GOOGLE *HomeCenter" will appear on your credit card statement.
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Feb 24 - Order received - HomeCenter.com received your order.
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Feb 24- Order placed - Your order was placed with HomeCenter.com. A confirmation email was sent to you by Google. |
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| Review by Anonymous member, submitted 3/24/08. |
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| Quality of retailer website | 1 / 5 | | Standard of service - items in stock | 1 / 5 | | Quality of sales service and warranty | 1 / 5 | | Standard of service - ordering | 1 / 5 | | Summary | Bait and switch tactic indeed!
THEY DID NOT HONOUR THE listed price on pricerunner.com AT ALL!
FALSE ADVERTISING!
I purchased (or rather tried to purchase) a vaccuum from this company. They informed me the vaccuum I wanted was discontinued and would have to purchase a more current model for a higher price than was listed on pricerunner.com. HOWEVER when the vaccuum came - it was the lower model that I had originally wanted!!! BUT AT THE HIGHER PRICE!!!
They did not reimburse me at all - and no apologies were made.
They simply told me that the confirmation email was sent and there is nothing they can do ... WHAT A CROCK!
BUYER BEWARE!
| | Do you recommend this retailer? | No |
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| Review by sfobayguy, submitted 1/22/08. |
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| Rating | 1 / 5 | | Comment | Bait and Switch new style!....I ordered a faucet through their site for $168.00, received confirmation next morning with an estimated 30 day delivery date. Confirmation said to call if the date would not work and ask for expedited delivery. I called same day to cancel, since the email so conveniently did not offer any menthod to reply to it or cancel the order. After staying on hold to their call center for about 5 minutes, I was placed on hold by Dominic when I said I wanted to cancel the order. About 5 minutes later a different person (a woman) came on the line and said that I could get the item much quicker, but they would have to get it from another supplier and I would need to pay an additional $25.00 for that service. She said the item was backordered at the manufacturer. Hmm, you beat the best price on the web by $5.00 and then charge $25.00 to get the item for the customer from another supplier when it is factory out of stock, but wait a minute its available at every other vendor on-line, thats a new one! I would not touch these people wqith a ten foot pole and I still have no confirmation that she actually cancelled my order. Not very professional to say the least. I went online to Amazon.com and ordered a faucet. Should have stayed with them instead of trying to save a few $$, I have always had positive experiences with Amazon as a direct seller. (not using their 3rd parties, as sometimes they do). |
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