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Folica Beauty Supply > Reviews
Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
In reviewing this retailer you agree that it is based on your actual buying experience and that (except as fully disclosed in your review) (i) neither you nor any immediate family member is employed by the retailer; (ii) you have not received any payment or any other consideration for submitting this review; and (iii) our users may properly rely upon your review as an unbiased representation of your buying experience.
| Review by Hakim, submitted 5/6/08. |
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| Rating |   1 / 5 | | Comment | The only thing I can write her, is that Folica has very bad service! Really! Be ware! |
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| Review by OKC, submitted 2/4/08. |
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| Rating | 1 / 5 | | Comment | I purchased a very expensive Bio Ionic Nano i 5X hairdryer ($165) and also the diffuser ($25) that goes with it from Folica.com. The diffuser would not stay on the dryer due to some defect. I contacted Folica to get a new diffuser. After numerous conversations per email and telephone,they finally agreed to send me a new one. It's been 6 weeks and it never showed. I finally contacted my credit card company and asked them to deal with it and credit my card for the amount. This was an immensely frustrating experience, especially when you spend that amount of money. You expect it will be right or at least be made right. I'm currently searching for a diffuser that will fit the dryer :( Stay away from this company. They don't deserve to be in business :( |
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| Review by eemc1979, submitted 1/25/08. |
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| Rating | 1 / 5 | | Comment | I ordered a hair straightener from this company over a month ago. With fast shipping I received the product in no time, jumped for joy and immediately plugged it in to try it out. IT DID NOT WORK!! I tried it in several outlets, still not working. I called the company and was told the procedure for an exchange. I shipped the product and got confirmation that it was received on January 2, 2008. Twenty-two days later I am still waiting for a straightener that works. I have called the customer service line on numerous occasions, only to get bounced to the order desk. There they take a message, say that someone will call me back or email (almost two weeks ago I was told in 4 business hours-still no word)but that never happens. I have spoken to one actual customer service person who told me that receiving would have to help me but he couldn't transfer me there because my call might get lost. All I want to know is whether or not I will be receiving the product that I have paid for, but no one can seem to help me. I did receive an email back from one that I sent, but that told me that it would take 7-10 business days to process. It has been 17 busiess days since they received my exchange request. I think that I have allowed enough extra time for "holiday overload." This company has the worst regard for their customer I have experienced, I would not reccommend them. I hope that soon my issue is resolved, but looking back, I should have gone with a reputable company that may have cost $20 more. |
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