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NowDirect > Reviews
Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
In reviewing this retailer you agree that it is based on your actual buying experience and that (except as fully disclosed in your review) (i) neither you nor any immediate family member is employed by the retailer; (ii) you have not received any payment or any other consideration for submitting this review; and (iii) our users may properly rely upon your review as an unbiased representation of your buying experience.
| Review by AndreasG, submitted 5/29/08. |
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| Rating |   3 / 5 | | Comment | On the plus side, I got this wireless bridge for a good price and somewhat fast. However, there were several issues with the order process. First, even though NowDirect claims to ship orders received before 2 p.m. on the same day, my 10 a.m. order only shipped the next day. The order system indicated that it shipped but didn't provide a tracking number. Customer service responded quickly but initially claimed that the order had shipped. The order system only updates during the night. The second night it showed that two items were ordered but that got cleared up the next morning. The outside package and the box containing the bridge were damaged during shipment but the bridge wasn't damaged. Overall, I'm happy that I received the item at a good price but the order process didn't work very smoothly. |
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| Review by bushroot, submitted 5/6/08. |
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| Rating |  1 / 5 | | Comment | I ordered an XFX 780i motherboard which arrived quickly, but was defective, my computer did not boot or post. I sent in an RMA on April 15th which arrived April 17th. Apparently on April 21st they credited my credit card with the amount for the purchase. There are multiple things wrong with this:
1) I was under the assumption that I would be receiving a replacement motherboard, not get my money back. Now, since I bought the rest of my components from newegg (they were out of stock of the motherboard, the only reason I bought from nowdirect in the first place) I am now past the RMA time for the rest of my parts and have no idea if any of them work, since I don't have a functional motherboard to test them with.
2) The reason I was refunded instead of shipped a replacement, according to the representative, was that they can't charge my credit card for shipping the replacement. Why should I be charged for an RMA to come back? I have sent in multiple RMAs before to other stores and have NEVER had to pay for return shipping. I already paid for shipping with my purchase, and they sent me a defective product. The notion that I should pay to have a replacement sent to me is absolutely ABSURD.
3) NOBODY TOLD ME, IN ANY WAY, SHAPE, OR FORM, WHAT HAD HAPPENED. I did not find out anything about the status of my RMA until today, via e-mail, after I called customer service to find out what was going on.
I will never buy from nowdirect again. |
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| Review by Choggs396, submitted 4/2/08. |
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| Rating |  5 / 5 | | Comment | Excellent! First off, don't listen to what the review "phish" said. NowDirect has a active inventory system for each item that dynamically changes when items become available/unavailable. He probably didn't bother to even look at what was right in from of him.
Now for my review... NowDirect prices are usually very competitive compared to Newegg, TigerDirect, ZipZoomFly, MicroCenter, etc. They ship very quickly. You can watch how your product is actively processed when you log in to the site. Everything is done very smoothly and expediently. I was also very impressed with their customer service. I called to ask a question about a product, and I had to pleasure to talk to one of the nicest persons I've ever spoken with. They were extremely knowledgeable and answered everything without hesitation. AMAZING! The product arrived undamaged and in excellent shape.
I recommend NowDirect to all my friends. An excellent place to do business! |
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| Review by thelebaron, submitted 3/4/08. |
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| Rating | 5 / 5 | | Comment | Ordered a 8800GT from them on the 23rd, it came on the 4th. It took a few days for it to actually get shipped but overall I am quite pleased, customer service was quick to respond to my general inquiries. Excellent price as well, at around $20-30 cheaper than most other big name online retailers. |
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| Review by friendofphobos, submitted 2/15/08. |
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| Rating |  4 / 5 | | Comment | Nowdirect had a good deal on a Pioneer BDC-202BK Blu-ray drive for PC. I took the bait and ordered. They were a bit slow in shipping the order but they shipped within the time estimated by their website (3-5 days). The drive came and I am happy with the transaction. Just wanted to leave them another note on RSR so people will have more than two opinions to look at. |
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