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RefurbDepot > Reviews
Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
In reviewing this retailer you agree that it is based on your actual buying experience and that (except as fully disclosed in your review) (i) neither you nor any immediate family member is employed by the retailer; (ii) you have not received any payment or any other consideration for submitting this review; and (iii) our users may properly rely upon your review as an unbiased representation of your buying experience.
| Review by streetcar, submitted 7/11/08. |
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| Rating |   1 / 5 | | Comment | DO NOT BUY FROM THESE SHADY PEOPLE!
My iPod arrived with lots of superficial damage--chipped case and "hold" button and a generally battered look. Soon, I found that the unit would randomly pause/play, even with the "hold" button on.
Refurb Depot wanted me to pay S&H to return it for servicing. I told them that was absurd for an item received in defective condition.
They refused to budge, so I said I'd be returning it, for which they wanted me to pay S&H plus a 15% restocking fee. This is unacceptable for a defective item.
Before they would issue me the required RMA, they wanted me to sign a form accepting their conditions. I've never seen this from another site, and it indicates that Refurb Depot recognizes their shady practices.
MasterCard told me not to sign the form, and this charge is currently in dispute.
The few dollars you think you're saving at Refurb Depot aren't worth the hassle, to say nothing of the shoddy look of their product. |
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| Review by ZurachShapiro, submitted 7/9/08. |
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| Rating |  5 / 5 | | Comment | Dood!... You guys absolutely rock!... With your great quality merchandise, fast shipping, and excellent prices. I will continue to shop w/you in the future, as well as all my friends and family. You didn't even throw a fit when I completed my transaction through money order payment method. AWESOME!
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| Review by dee30019, submitted 6/30/08. |
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| Rating | 5 / 5 | | Comment | Well, I was skeptical after I placed the order and then saw many negative reviews. However, I was pleasantly surprised. Placed the order for a refurbished HP laptop on a Sunday evening and received the laptop on Friday afternoon. My credit card was not charged until it shipped. The laptop appears to be terrific! I am very happy at this point that I made a good decision and got what I asked for!! |
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| Review by Mosud, submitted 6/16/08. |
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| Rating | 5 / 5 | | Comment | I looked for and having finally found the Samsung LCD TV I wanted, waited 2 months with another company only to be told they could not ship it. I searched for the brand on line and discovered your company. It was in stock for much cheaper, was sent the next day, and arrived within a week. I am delighted with your service and the TV When I need anything else I will first look to your company. Thank you. |
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| Review by musiclover, submitted 6/9/08. |
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| Rating | 1 / 5 | | Comment | My daughter selected a Samsung T629 phone and she used it less than one day and the screen went bad. I was told by Michelle who was very courteous that I had to deal with Samsung for waranty. Samsung said the warrany expired, and Refurb Depot said they updated the warranty and three days later Samsung still wont honor the warranty. I have had no satasfaction and I called today June 9th and they are closed till Wednessday June 11th.
I am glad I didnt purchase a high dollar item like a big screen tv and get burned |
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| Review by warringtonsusan, submitted 5/8/08. |
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| Rating | 5 / 5 | | Comment | I ordered a 46" Samsung LCD. To clear up a few concerns I had I called RefurbDepot. I got a polite rep named Jacob who was able to answer all my questions and help get me what I needed to hook up and mount my new TV. The TV arrived in less than a week and the mount and cables worked perfectly. I would definitely use Refurb Depot again and I will recommend them to anyone who's looking for a great deal with excellent customer service. Jacob thanks for all your help and expertise.
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| Review by Amadeuss, submitted 5/1/08. |
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| Rating | 1 / 5 | | Comment | I ordered a FUJIFILM from that website only because they had 3 (three) more in stock and they were cheap. They pulled the money from my credit card, two days later posted a credit. I had no idea what was going on. On April 30th they sent me an email that the package was sent by ups. I checke the ups site to find the package cancelled. I was mad as they withdrew money from my account and wrote them an email asking for an explanation. Thy just answered: we don't have it in stock. They only answered short and in disgrace after I got upset about it. their customer service is bad bad bad. I'll never shop there again. EVER |
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| Review by magasachris, submitted 5/1/08. |
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| Rating | 5 / 5 | | Comment | Perfect transaction. I was able to buy the TV I wanted for an affordable price. When the order arrived it was what I ordered, on time and with no complications. Every online transaction with other venders should be this good! Thanks
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| Review by gittyzoldan, submitted 4/30/08. |
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| Rating | 5 / 5 | | Comment | I was leary about purchasing something like this online and I was wondering about how you guys could give such a discount. I saw that you guys had a great approval rating so I took the chance and I am very glad that I did. Everything went smoothly and quickly and I am very happy with my new GPS and looks just like new. Thanks! |
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| Review by docfire, submitted 4/29/08. |
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| Rating | 1 / 5 | | Comment | Contacted to insure they would accept a business check for the purchase. They agreed and activated the order. Sent the check and waited. A few weeks later the check was returned with a note indicating they didn't accept personal checks. Contacted the company and again indicated it was not a personal check and so sent it back. Again waited. No contact, no information. Finally contacted company again and this time was told items on the order were backordered. Items were not specified. Contacted for more information, finally was told the computer was backordered and unknown when available. Company suggested a more expensive item but would not do any work until extra payment arrived. Classic bait and switch. New York needs to clean up its businesses. We will not do business with a NY company again. |
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| Review by BibleTeacher, submitted 4/15/08. |
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| Rating | 1 / 5 | | Comment | I purchased an x-Box 360 for my grandchildren in December 2007 from Refurb Depot. They sent the unit in a timely fashion except that in one month it went out. I called them and I had to send it to them at my expense and it took a month to get one back. It was broken when I got it. They refused to fix it. I purchased an extended warrenty at the time of purchase and they didn't stand by that either. Now I am dealing with Microsoft. Folks, educate yourself and never buy anything from this company. I am out 325.00 and still no working X-Box! They tell you that Microsoft will fix the unit up to one year. This is a lie. Microsoft will only repair free a unit form the original owner, not a second owner. This company will not stand behind what they sell so buyer beware!!! |
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| Review by bigdsew, submitted 3/18/08. |
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| Rating | 1 / 5 | | Comment | Why on earth did I purchase from these guys without checking resellerratings.com? In regards to having separate shipping & billing addresses. They require you to fax authorization including a photocopy of the front and back of your credit card. Ummm NO!!! I called my credit card company and they said, Ummm NO!!! So I canceled the order but here's the funny part, I checked my credit card balance online and guess what, there is a charge on my card from refurbdepot.com. You've got to be kidding me. Stay away from these guys, there are plenty of other places to shop online without this hassle. |
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| Review by rmpond, submitted 3/11/08. |
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| Rating | 1 / 5 | | Comment | DO NOT DO BUSINESS WITH THIS COMPANY! They are also know as Comtech Direct or Comtek. They have an unsatisfactory record with the Better Business Bureau. They pulled a bait and switch on me. I ordered an Apple Ipod Nano 8GB (2nd Generation) being advertised for $186.50. Instead they sent me a refurbished 3rd generation that sells for a lot less. Now they want to charge me a 15% restocking fee on a system that I didn't order. Please complain to the Better Business Bureau, the New York Attorney Generals Office and the FBI fraud department. The principal of this business is Jacob Rosenberg, President; 1449 37th Street, Brooklyn, NY 11218; 800-660-4443. Ongoing!!! |
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| Review by RB, submitted 3/10/08. |
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| Quality of retailer website |  3 / 5 | | Standard of service - items in stock | 1 / 5 | | Quality of sales service and warranty | 1 / 5 | | Standard of service - ordering |  2 / 5 | | Summary | I bought a palm z22 from them - it was shipped quickly, but was defective. I sent it back and asked for a new one, but they said they were all out. They said they would refund my money - which they did, but just the cost of the unit - not the $ I paid for them to ship it to me or for me to ship it back. Here I am out $18.00 for nothing I did wrong - they should have reimbursed me for everything since it was thier fault. | | Do you recommend this retailer? | No |
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| Review by morris124, submitted 2/25/08. |
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| Rating | 5 / 5 | | Comment | I have purchased many small items on line, but never a large ticket item like a 52" Samsung Plasma. But after reading the reviews about RefurbDepot.com I decided to give them a chance. What a great experience. They did everything they said they would. The customer service was very curtious and actually encouraged me to use the internet to make tracking easier for me. I ordered the TV on a thurs. afternoon, and had an email by Friday confirming the order and giving me a tracking number to follow the TV's progress via Fedex Freight Co. To my surprise, I received a call Monday morning from Yellow letting me know that the 52" plasma was in Kansas City, and would be at my house that afternoon. The whole process was wonderful. I can't say enough about the professionalism of Refurb Depot. In less than 3 business days I ordered online and had a 52" Samsung Plasma TV in my home hooked up and enjoying it. Probably the best part was not having to go down to a box store (Best Buy) and load it up, strap it down, and then get it home. RefurbDepot had it delivered right to my front door. |
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