Royal Discount: information
NameRoyal Discount
Retailer Web PageGo to store 
Head Office Address1721 Boxelder St, Suite 107, Louisville, CO 80027
Telephone877-292-7712
E-mail addresscustomerservice@royaldiscount.com
Refund Policysubject to our Return Policy
Payment OptionsVisa, Mastercard, American Express, Discover, JCB, Diner's Club, Money Order, Cashier's check, wire transfer, company/personal check
DeliveryUPS: Free Ground Shipping for continental USA,
Return PolicySoftware Return Process
Please print out RoyalDiscount's Return Form: (Click Here for Form). Return the completed form with your software.
For an email version of this form, please email returns@royaldiscount.com
Software Return Policy:
Unopened software:
RoyalDiscount will accept returns of unopened software as long as the product is returned within 30 days of the purchase date. The software must be in the original condition and must not be damaged in any way. The product must include the product key codes. You will be charged a minimum 3.5% credit card processing fee and a shipping and handling fee. There will be a $10.00 shipping charge for any package that is refused.
Defective Software:
Defective software may be returned within 30 days of the purchase date for a replacement only.
Opened/Used Software:
We may accept returns on Opened/Used Software on a case by case basis. Once we have received and evaluated the condition of the product, we will respond with our calculated value of the item. At this time the customer can either accept this value which will be credited/paid to the customer, or refuse this valuation and the product will be shipped back to the customer.
Software Licensing:
There will be a 20% restocking fee on cancelled licensing orders once they have been committed to an individual/company. This is due to the processing time required to cancel the license. RoyalDiscount will not take returns on MSDNs once they have been registered to an individual/company because the license cannot be reversed.
These return policies are industry standard for all software and media products due to piracy issues
Hardware Return Policy:
Please print out RoyalDiscount's Return Form: (Click Here for Form). Return completed form with your product.
For an email version of this form, please email returns@royaldiscount.com
All products received as defective and reported within 14 calendar days of delivery will be repaired, replaced, or refunded at the discretion of our technical support department. All products found to be defective after 14 days will be subject to the Manufacturer's Warranty Policy. All reportedly defective products that are found to be in working order after being tested by our Technical Support Department will be subject to a $20.00 testing fee and returned to the customer. A 15% re-stocking fee will be assessed on all returned hardware items, unless it is found to be defective. All returns that are refunded will be charged a return shipping fee if applicable. All products returned for a refund must be done so within 14 calendar days of the date of delivery and must be in 100% resalable condition. All retail boxes must include all materials, manuals, blank warranty cards, and any other accessories that accompany the product and the product must be in its original package.
Please print out RoyalDiscount's Return Form: (Click Here for Form). Return the completed form with your software.
For an email version of this form, please email returns@royaldiscount.com
Software Return Policy:
Unopened software:
RoyalDiscount will accept returns of unopened software as long as the product is returned within 30 days of the purchase date. The software must be in the original condition and must not be damaged in any way. The product must include the product key codes. You will be charged a minimum 3.5% credit card processing fee and a shipping and handling fee. There will be a $10.00 shipping charge for any package that is refused.
Defective Software:
Defective software may be returned within 30 days of the purchase date for a replacement only.
Opened/Used Software:
We may accept returns on Opened/Used Software on a case by case basis. Once we have received and evaluated the condition of the product, we will respond with our calculated value of the item. At this time the customer can either accept this value which will be credited/paid to the customer, or refuse this valuation and the product will be shipped back to the customer.
Software Licensing:
There will be a 20% restocking fee on cancelled licensing orders once they have been committed to an individual/company. This is due to the processing time required to cancel the license. RoyalDiscount will not take returns on MSDNs once they have been registered to an individual/company because the license cannot be reversed.
These return policies are industry standard for all software and media products due to piracy issues
Hardware Return Policy:
Please print out RoyalDiscount's Return Form: (Click Here for Form). Return completed form with your product.
For an email version of this form, please email returns@royaldiscount.com
All products received as defective and reported within 14 calendar days of delivery will be repaired, replaced, or refunded at the discretion of our technical support department. All products found to be defective after 14 days will be subject to the Manufacturer's Warranty Policy. All reportedly defective products that are found to be in working order after being tested by our Technical Support Department will be subject to a $20.00 testing fee and returned to the customer. A 15% re-stocking fee will be assessed on all returned hardware items, unless it is found to be defective. All returns that are refunded will be charged a return shipping fee if applicable. All products returned for a refund must be done so within 14 calendar days of the date of delivery and must be in 100% resalable condition. All retail boxes must include all materials, manuals, blank warranty cards, and any other accessories that accompany the product and the product must be in its original package.
Guarantee30 Day Satisfaction Guarantee: Although our products are offered to you at a substantial discount, we stand behind the quality of all the products we sell. Therefore, we offer a 30 day satisfaction guarantee on all the items in our store.
How It Works: If you have a problem or are not satisfied with the product you receive, please contact us. If a product did not meet your expectations, we'll do what it takes to make sure that you are happy with the product that you need. If you've ordered the wrong item, be sure to contact us and we will steer you in the right direction.
We also have a %100 Genuine Software Guarantee. We make every effort to protect you from "counterfeit" software.
How It Works: If you have a problem or are not satisfied with the product you receive, please contact us. If a product did not meet your expectations, we'll do what it takes to make sure that you are happy with the product that you need. If you've ordered the wrong item, be sure to contact us and we will steer you in the right direction.
We also have a %100 Genuine Software Guarantee. We make every effort to protect you from "counterfeit" software.
Cost of DeliveryContinental USA: Free UPS Ground Shipping, $10 2-Day Air, $22 Next Day Air. Alaska, Hawaii, Puerto Rico, Canada - $30
Low Price GuaranteeLowest Price Guarantee: You can be assured that you'll be receiving the best deals available on thousands of quality software products when you shop at royaldiscount.com. We are so sure that we have the lowest prices on the Internet that if you do find a website with lower prices on an identical item, that's in-stock we will match it or beat it!
1. Our price guarantee is valid only for legitimate Internet retailers.
2. Prices will not be compared to auction sites, classified ads, used or refurbished products etc.
1. Our price guarantee is valid only for legitimate Internet retailers.
2. Prices will not be compared to auction sites, classified ads, used or refurbished products etc.
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