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Amazon.com USA > Reviews
Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
In reviewing this retailer you agree that it is based on your actual buying experience and that (except as fully disclosed in your review) (i) neither you nor any immediate family member is employed by the retailer; (ii) you have not received any payment or any other consideration for submitting this review; and (iii) our users may properly rely upon your review as an unbiased representation of your buying experience.
| Review by Rdfoster10, submitted 7/11/08. |
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| Rating |   5 / 5 | | Comment | I ordered a Samsung LN52A550 52-Inch 1080p LCD HDTV on Saturday, July 5th. I'm sitting in my living room on Thursday, July 10th watching a movie on it. Ordering was easy, shipping was free, and the deliveryman brought it in, set it up, and made sure it worked before leaving. 5 stars! |
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| Review by seniorchap, submitted 7/10/08. |
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| Rating | 5 / 5 | | Comment | I've always found Amazon.com a great place to buy from. Their return policy is the very best, and I've never had any problem with returnsing an item with them. And, their prices are very competetive so, why would I shop anywhere's else?.. |
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| Review by cps2005, submitted 7/9/08. |
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| Rating | 5 / 5 | | Comment | The clear product description enabled me to order exactly the power supply my computer needed. It was shipped the same day I ordered, delivered the next morning, and my computer was up and running quickly. |
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| Review by polur101, submitted 7/3/08. |
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| Rating | 5 / 5 | | Comment | Hassle free return/exchange. Bought a Tamron lens. The copy was defective. Getting a replacement through online return center was a breeze. Amazon shiped the replacement at lightening speed. No waiting on hold, no talking to an annoying customer service rep. They even refunded my return shipment! |
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| Review by nuncajamas, submitted 7/1/08. |
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| Rating | 5 / 5 | | Comment | Excellent service, great communication, Amazon always has been provided an outstanding service even when the moment of retrieving my money from a bad merchant came.
I placed my order for a Canon 40D on 6-25 and I receive it today (6-30) with no shipping fee, the price I get from them is the best by the way.
Whenever is needed I will come to Amazon to make my online shopping. |
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| Review by manxtt12, submitted 6/25/08. |
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| Rating | 5 / 5 | | Comment | "Great friedly customer service. Item arrived within 2 days and perfect order. Great savings over the other retailers. I will always refer to Amazon when making future purchases! |
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| Review by surendarb, submitted 6/25/08. |
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| Rating |  4 / 5 | | Comment | I usually purchase DVDs form amazon and the prices are very low for most of the items. But they take so long to ship and the international shipping charges are very high. |
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| Review by freeman-jo, submitted 6/21/08. |
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| Rating | 5 / 5 | | Comment | I ordered two books, ISBN#0240808908 and #032144017X. As what you would expected from any online retailer, it's pretty painless. The books at Amazon are normally prices cheaper than any other local retail store, and free shipping is a plus(if you haven't know this by now, you probably were in a cave or living yourself offline for too long) The books arrives as expected, in a good condition. What I normally don't like about Amazon is their packaging. This isn't a first time I brought stuff from Amazon, but I feel sometime they are a bit being cheap when packing people book. I do get that, it's just a book, but sometime what happened is that some of the books are just being shiped inside the box, and when it got thrown around, the cover of the book can get damage easily. Some of the book are packed inside an additional packaging, card board on one side and wrapped in plastic. That should have been a standard shipping package on all book if not bubble wrap instead. |
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| Review by ecsalomon, submitted 6/19/08. |
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| Rating | 5 / 5 | | Comment | I ordered a Canon camera from Amazon after finding that their price with free shipping was just as low as the prices at the bait-and-switch scam stores. I was able to order the camera, a 4GB SD card, and a generic spare battery for a total that came to $40 less than the MSRP for the camera. The package shipped four days later and arrived the next day, meeting the 5-7 day time frame for the free shipping. Overall, the selection, prices, communication, and speed were superior. |
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| Review by snafu59, submitted 6/13/08. |
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| Rating | 5 / 5 | | Comment | I've been ordering from amazon for many years and I have always had excellent service. I pretty much buy everything from amazon now, instead of local stores such as Worst Buy, etc. I generally choose the free shipping option although it takes a few more days. Since the late 1990's, I've only had to return two items. |
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| Review by yan94us, submitted 6/10/08. |
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| Rating | 5 / 5 | | Comment | I have ordered from amazon since I knew about the site in 2001. I've never had any problems with the orders, only because I order directly from Amazon.com. I never buy items from third party sellers because I don't trust them enough to have the products in store for me or even ship it for free and on time. |
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| Review by dagberg, submitted 5/29/08. |
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| Rating | 5 / 5 | | Comment | I ordered a Sigma lens from Amazon.com using their free super saver shipping feature. The lens arrived in just a few days. This copy of the lens was defective (a common tale, but true); its autofocus motor died after two days. I notified Amazon and they sent out a replacement immediately. They provided a shipping label and instructions about how to return the defective copy. They will reimburse me for the return shipping. I felt they did all they could, and quickly. It's a big, complex merchant system and it's possible that sometimes there are delays or errors, but I feel that Amazon tries very hard to do the right thing by its customers. Recommended. |
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| Review by Sumdomgui, submitted 5/25/08. |
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| Rating | 5 / 5 | | Comment | The problem that plagues sites with multiple vendors such as Ebay, Half, and Amazon, is the quality of the sellers themselves. I've always found vendors on Amazon.com, whether it be used or new products, to be more credible and trustworthy.
Shipping generally ranges from slow to very quickly. More times than not, I've always received items within 7 business days. I have never received defective or the wrong item from Amazon.com. And more importantly, I've never been conned on Amazon. (Knock on wood)
Nevertheless, Amazon would have never become the retailer monster it is today without some degree of professionalism and credibility. I trust that everytime I order something from Amazon or from a vendor on Amazon, I'll get exactly what I ordered. And like any vendor, use common sense and you'll be alright. |
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| Review by ebstern, submitted 5/23/08. |
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| Rating | 5 / 5 | | Comment | Probably the best commerce site on the Internet. Easy to use and good prices. |
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| Review by keelycitizen, submitted 5/21/08. |
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| Rating | 5 / 5 | | Comment | Easy experience. Finding the right product for the righ price was simple. |
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| Review by treasureden, submitted 5/21/08. |
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| Rating |  1 / 5 | | Comment | Should have shipped my item on May 20. But when I come home on May 21, only to find that amazon didn't ship my item. It's asking for my approve for a $80 order. Which I have to log in, and click the revise button. LAME! Stop making delay, just ship it! |
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| Review by qsxd, submitted 5/20/08. |
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| Rating | 5 / 5 | | Comment | I have purchased several items from Amazon.com and never had any issues.
Most of my orders were free shipping and no tax so there was no hidden cost other than prices listed on the website.
Shipping is fast and usually receive my orders in 2-3 days in CA.
The best thing about Amazon.com is 30day price matching policy. If the price drop within 30 days, they will refund the difference if you call them and request the price matching. Most small companies don't offer such option.
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| Review by storemaus, submitted 5/16/08. |
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| Rating | 1 / 5 | | Comment | When I initially placed my order on April 29, 2008, the Amazon website page for my item (a single DVD) stated "Usually ships in 1-2 weeks." The website did NOT list it as being "temporarily out of stock!" If it had, I most certainly would NOT have ordered the item. I NEVER order items that are out of stock, temporarily or otherwise.
So, I waited patiently for 2 weeks now, without a word from Amazon otherwise, expecting confirmation that my DVD had been shipped.
Then, ON THE FINAL DAY given in the estimated shipping range - and I quote "Shipping estimate: May 7, 2008 - May 15, 2008" - only after I submitted an inquiry on the status of my order, Amazon's "customer service" representative sent me an email that states "still the item is listed as
'Temporarily out of stock'"?! STILL? When it was not even listed as such when I placed my order (not to mention, several days after I placed my order - because I checked on more than one occasion)?
And then, the Amazon rep had the audacity to inform me that the item will not be available until June 28?!
I might expect this type of customer service (or lack thereof) from one of the Amazon Marketplace sellers; but not from Amazon itself. And the poor reporting/updating of their website is absurd. I actually believe they did not update the website until after they received and researched my inquiry. |
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| Review by Kris S., submitted 5/15/08. |
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| Rating | 5 / 5 | | Comment | I ordered a camera and several accessories from Amazon along with two day shipping. Turns out one of the accessories was from an Amazon affiliate and it took a little while before Amazon was able to pack everything together in order to ensure two day shipping, so Amazon in all their greatness next day shipped my package to ensure that I received my order on the day that it was promised with two day shipping. Turns out the camera was defective so I had to ship it back, well I did and they even paid for return shipping and even paid for next day shipping on the return package. That is what I call EXCELLENT customer service and consumer buying experience. |
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| Review by anactoraaron, submitted 5/15/08. |
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| Rating | 1 / 5 | | Comment | I ordered 2 stroboframe quick flip brackets from amazon recently, which amazon said that there was 2 in stock. I just now 6 days later received an email stating that amazon will not be able to SHIP my order until JULY 14!!! That is ABSOLUTELY UNACCEPTABLE! 2 months from when I order something that is IN STOCK until it SHIPS! I obviously cancelled my order and will NEVER order from them again. I wish newegg sold flash brackets... |
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| Review by dpbass, submitted 5/13/08. |
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| Rating | 5 / 5 | | Comment | ordered WII Mario racing, but had a problem with the disc. Contacted Amazon and they responded immediately. Not only did they send out a new disc 2 days later, they also provided free shipping of the original disc back to them!! When's the last time you saw that? Great, great customer service |
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| Review by smulla, submitted 5/5/08. |
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| Rating | 5 / 5 | | Comment | I ordered 4 books on amazon.com on the 4th I made a mistake and had to cancel since for whatever reason they didn't let me combine orders. After I canceled they gave me a substantial discount on the purchase after I reordered the same items.
I never had problems ordering from them, and I saw the CEO on the history channel seems like a man I can trust I will continue shopping from them. |
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| Review by opalpikachu13, submitted 5/4/08. |
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| Rating | 5 / 5 | | Comment | I am very satisfied with Amazon.com, they have alot of good things, even rare things, like a new copy of Sonic Heroes for the Gamecube, which I purchased. Yeah, a new copy, not used. It came to me real fast and I am satisfied with that. Other orders I placed was for a rare Naruto collectible Itachi figure and a CD. I recommend going to Amazon to order things, very great service. |
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| Review by 786Fighter, submitted 5/3/08. |
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| Rating | 4 / 5 | | Comment | I ordered a Logitech MX518 Gaming Mouse from them and then either someone stole it when it got delivered or something else happened but the point is I didn't get it and the tracking status said it was delivered to me. SO i called them up and they gave me a free replacement and it came in the date it was supposed to come. |
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| Review by Lakotalem, submitted 5/1/08. |
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| Rating | 5 / 5 | | Comment | First let me thank ResellerRatings.com from the bottom of my heart for saving my bacon on this one. I first ordered a Nuvi 660 from 86th Street Photo. When I started getting the runaround, I found out the true story on them via ResellerRatings.com. I canceled my order as quick as I could and luckily escaped their clutches. I then ordered the 660 from Amazon.com. Sure I paid a little bit more than 86th was advertising, but I got a nice shiny new unit that I am tickled to deal with. It also sounded like 86th was planning to pull a few accessories from the box on me. I also ordered a few other items from Amazon at the same time and everything came through just fine. Amazon is still a 5 out of 5 in my book. Life is simply too short to deal with the hassles of the crooks that are lurking around out there. Stick with Amazon and they will be good to you. I am one loyal and satisfied customer. |
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| Review by pjnanook, submitted 5/1/08. |
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| Rating | 1 / 5 | | Comment | I have purchased many things through Amazon. That has now stopped. I made an order in January for three items. Two shipped promptly. The other started a three month saga. The ship date was extended time after time all the while it continued to be shown as "In Stock" on the web site. I tried to resolve this on many occasions. Several time I was told that the "In Stock" report on the web was an error and it would take up to a week to resolve. It was never resolved. On two occasions, I was promised that it would be resolved and shipped.
I was told that they would credit my account $10, toward future purchase, for my trouble and I waited again.
I contacted the manufacturer of the item and they assured me that their were plenty even as Amazon kept telling me that it was back ordered from the supplier.
Finally after inquiring to another extension, I received an e-mail from a member of a "special team" that resolves problems. I was told that a 'glitch' in the computer was holding up my order and that I needed to cancel and reorder. I voiced a concern that canceling the order would deny the higher-ups the data on problems. I then received a reply from a different "special team" member offering a $50 refund and that he had canceled my order and entered the item in my shopping cart. I would have to notify them of the order number.
1. Why could they not fix the problem without my intervention? I asked. It was not answered.
2. Why should I trust that they will get me the $50 promised when they cannot do their basic business promptly. Would not a $50 credit in my account be more appropriate or just discount my original order?
3. Why no continuity of contact from the "special team." They left me no way to contact the same person. I only got a link to the form to input and get a response from a different person.
Buy if you wish from this company but, they have lost my business. I worked hard to find a similar price on a GPS I just bought. Amazon is easy as long as there are no problems. |
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| Review by ajplwheel, submitted 4/29/08. |
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| Rating | 1 / 5 | | Comment | The order process for a Next Generation Anywhere Remote was straight forward and it arrived when promised. It was dead-on-arrival. I asked for a replacement on the customer service web page, and Amazon sent me return shipping label. A day or two later I got notification Email that NY Electronics was out of stock and did not expect more for 6+ weeks, so I asked for a refund. A follow up check 1-2 days later showed a different Amazon retailer currently offering them at the same price, but Amazon would/could not do the replacement that way. The refund got to my credit card in a reasonable time. |
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| Review by hillread, submitted 4/29/08. |
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| Rating | 5 / 5 | | Comment | Some of these reviews are ridiculous, Amazon only gets this much negative attention because of their prominence.
The fact is, they have great selection, great prices , great service, and quick shipping. |
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| Review by lbenton, submitted 4/27/08. |
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| Rating | 4 / 5 | | Comment | They are Amazon what can you say - they have everything. I don't like how you can't tell if you are buying from Amazon or some other merchant. But otherwise they are great! |
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| Review by magic1024, submitted 4/27/08. |
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| Rating | 1 / 5 | | Comment | I ordered a soft case for a camera and three books. All items were available in stock. On the fourth day after order date Amazon did not ship them yet, and their system indicated that it would take two more days before the package leaves their warehouse. I called their customer services and inquired about the reason for such a long delay. I was told that the only reason was their policy to delay orders for which free shipping was selected. I congratulated their business model and canceled the whole order. This is not the first time that I had such problems with Amazon.com. |
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| Review by rsunsets, submitted 4/25/08. |
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| Rating | 4 / 5 | | Comment | I placed a for a $39.00 Router which was supposed to be shipped for free (Super savings shipping)on or about 4-24-08,the 25th they told me it would be delayed-I tried to cancil but they will not allow me to cancil I asked why not,you do not have it stock or you would ship it Right? and there would no delay....but the best they can do is give estimates about when it will ship nothing for sure just their best guess,maybe.. today is the 25th and we will see- more to come.4pm 4-25-08 i was just informed that my order has shipped, so I guess the squeaky wheel does get the router in a reasonable amount of time |
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| Review by s.ellerson, submitted 4/25/08. |
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| Rating | 5 / 5 | | Comment | Site was very easy to use. I like the ease of use and the shipping is always excellent. |
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| Review by bstop1, submitted 4/23/08. |
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| Rating | 5 / 5 | | Comment | I ordered 2 dvd box sets and got free shipping and the items arrived shrink wrapped and packaged well. The package arrived 2 days before scheduled, which is great, but the only thing that sucked was USPS made me pick up the package because it was too big to fit in the mailbox, which if it was shipped with FedEx or UPS they would have left it at my door or re-delivered it the next day. |
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| Review by CNS7, submitted 4/19/08. |
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| Rating | 1 / 5 | | Comment | As an experience in frustration this is one of the worst. After ordering a great deal on a 46 inch LCD Sony XBR5 the oder was flagged due to a wrong expiration date on the card submitted. The fraud department did not contact me nor did Amazon until I tried to track why my order was not arriving after a week as promised. The customer service person I called could not help and did refer to a frad person who emailed a request for the statement to be faxed which I immediately did. They responded it did not have the required information and asked me to fax a statement that had the required info. Since I do not write these statements from Mastercard I called customer service to ask for help to resolve this and received an exact copy of the first e-mail requesting the statement I already faxed them. I cancelled the order. |
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| Review by boyRacer, submitted 4/18/08. |
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| Rating | 5 / 5 | | Comment | I've lost count on how many orders I've placed with these guys but I never bothered posting a review. Oops. Anyway, these guys seem to have everything imaginable so I'm on the lookout when they have them on sale along with free shipping! =) |
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| Review by Mitch70, submitted 4/17/08. |
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| Rating | 5 / 5 | | Comment | As a buyer
I've never had any problems when ordering through Amazon and maybe it's due to me not worrying about the delivery time on the packages. As long as I get what I ordered within a week or two I'm happy.
As a seller
I didn't like they're interface on the seller menu. I would get a message in my email from Amazon telling me that a customer sent me a message. I'd click on their link and to this day I was never able to find the messages that were sent to me. It's a bit frusterating and the price wars are too much to deal with. |
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| Review by dr.alex, submitted 4/13/08. |
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| Rating | 5 / 5 | | Comment | I am really impressed by their customer service on several occasions. I can literally contact them anytime by phone or email and get an answer within half an hour from a LIVE person. I would never get this kind of service with newegg or tigerdirect. I placed an order on 4/1 and received my item on 4/4 (it was suppose to be 4/3 but I wasn't home when UPS guy came) |
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| Review by Bubka, submitted 4/6/08. |
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| Rating | 5 / 5 | | Comment | I ordered a 22" Acer LCD monitor for my desktop computer. It took one week from ordering to hooking it up. Excellent service, excellent value and excellent trackability (UPS). |
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| Review by vipervgts, submitted 4/6/08. |
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| Rating | 1 / 5 | | Comment | There 3rd party vendors really suck. Any thing to make a buck. They should just stick to there own items. More respect. Took two weeks to recieve item. |
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| Review by leec21, submitted 4/2/08. |
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| Rating | 4 / 5 | | Comment | They don't have much info about the product but fortunately everything i ordered arrived as i expected. |
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| Review by guyjr, submitted 3/31/08. |
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| Rating | 5 / 5 | | Comment | First, I made my purchase from amazon.co.uk, for delivery to the U.S. I occasionally buy CDs from the UK site that are unavailable here, and generally wait til there are a few in my shopping cart before ordering to save on shipping. Normally it takes about a week for orders from the UK to arrive here in the U.S. This time, unfortunately, it took well over 3 weeks, during which time I contacted customer support to inquire about getting a replacement order. They happily shipped another out at absolutely no additional charge.
Well, as it turns out, about 2 days after the replacement order went out, the original one showed up... then a few days later, the replacement showed up too. I asked what I needed to do to return the replacement, and the customer service rep said to just keep it, compliments of Amazon. An order worth around $100 ! THAT is top notch customer service, without a doubt.
I wanted to post this because of the ridiculous level of negative posts about Amazon here. I have been ordering from both the U.S., U.K., and have even ordered from the German and French sites too - over the last 8 or so years. I have never, not once, had a negative experience with Amazon... even the 3rd party merchants are generally reliable too. Just keep this in mind when dealing with Amazon - they process literally millions of transactions a week... there is no way they can be perfect, but if my recent experience is any indication, they will make things right when things go wrong. |
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| Review by Flower123, submitted 3/30/08. |
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| Rating | 5 / 5 | | Comment | Amazon as usual rocks! Will shop again. Oh and Free supper saver shipping. |
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| Review by warpmote, submitted 3/28/08. |
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| Rating |  3 / 5 | | Comment | Ordeded a Pentax k20d DSLR and a FA 43mm Limited lens, w/free Amazon Prime trial. Products shipped the same day and arrived in two days as promised. However, both items were simply sliding around in a larger box with NO PADDING at all. If you're spending this much on precision, fragile items, this is simply unacceptable. After some testing they seem mostly okay, though the lens has a bit of a front-focus issue, which can be corrected with the manual AF adjustment option (-5). It's impossible to say if this was caused by the shipping or not..
Update: I contacted customer service, and they gave me the option of $15 or to return the items for a full refund. I'm happy with Amazon's customer service, I just wish they would ship things better packed in the first place. |
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| Review by dajeepster, submitted 3/27/08. |
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| Rating | 5 / 5 | | Comment | Ordered a cover for my bike. they have lots of stuff... but sometimes if you don't know exactly what you want, it does become tedious to find the item. A more robust search engine would help them tremendiously... other than that, I love the place. |
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| Review by thetshirtblog, submitted 3/26/08. |
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| Rating | 1 / 5 | | Comment | Amazon has a great selection and low prices on a lot of items, but twice I've had a problem getting my stuff in timely fashion. The issue might be third party suppliers, but basically the stuff is listed in stock but when you order it the shipping date is about a month to month and a half from when you order it. Then you contact their customer support about it, and then you they send you a long cookie cutter letter from their customer support center in India and then you have to write them back a couple of times and they'll ship the item out a little bit sooner and maybe subtract shipping and handling. I ordered a battery charger on March 5th and it's in the mail scheduled to arrive on March 29th even though it was listed as in stock. Another gripe is that Amazon prevented me from canceling that order before it was even shipped. |
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| Review by loribenton, submitted 3/23/08. |
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| Rating | 3 / 5 | | Comment | Everybody knows Amazon I guess - I love their selection but I wish they would not have other merchants on there. It's really confusing when you buy products and some come from Amazon and some come from other places that you've never heard of before. |
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| Review by Robo209, submitted 3/20/08. |
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| Rating | 5 / 5 | | Comment | It's unfortunate Amazon has a low rating here. They serve millions of customers and you can't please everyone. I doubt most satisfied customers will even take the time to rate here; complaints are a different story.
I've been buying from Amazon since January of 2005 and I will continue to support them.
No company is perfect, but Amazon really has one of the best customer services. They never ignore emails and are prompt with it. They always try to be fair and please the customers.
Amazon offers Prime Membership which ships items for free in just two days. I've ordered many with that and there was only once or twice that was just a day late. (Probably UPS's fault). Recently, I ordered a $10 item that was supposed to ship in two days with Prime, but it somehow got backordered. However, they gave me a $5 off next purchase. Moreover, they quickly restocked the item a few days later. They really do care about keeping a customer and sometimes go beyond expectations to please us, or at the very least, be fair, courteous, and professional.
Amazon also has competitive prices, and the fact that Amazon doesn't charge tax for most states is even better. They also offer what they call 'Gold Box' deals, which sometimes offer incredible sales.
They don't charge unless the item actually ships. Great website layout, clean and easy to navigate. Pictures, forums... they got it all.
They are the #1 online store in my book. |
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| Review by gamer86, submitted 3/18/08. |
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| Rating | 5 / 5 | | Comment | I was surprized to find only a 6.06 rating for this store. Prices are great, shipping is fast and mostly free, PR is great. Received an item defective, returned plus cost of shipping, no hassles. One of the best. |
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| Review by myerkity, submitted 3/14/08. |
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| Rating | 4 / 5 | | Comment | I have ordered countless items from Amazon, my most recent purchase a Playstation 3 in January. Overall my experience with them from shipping to customer service was wonderful. The only bone I have to pick with them is that their Amazon Warehouse advertised a severely reduces price sixty gigabite PS3, and when I went to purchase it, it was suddenly not in stock but the page said it was in stock ... I called their customer service which was wonderful, but I was sad that they did not apologize or agree to fix the error at least so other people don't experience the same problem. |
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| Review by Man_Kicker, submitted 3/10/08. |
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| Rating | 5 / 5 | | Comment | I've ordered many different things from Amazon, and every time they've had reliable shipping & invoicing integrity. The selection is fantastic, with great prices & a 30-day price guarantee. They will refund you any difference in price within that 30 days. There's even a simple web-form to fill out. No problems! |
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