EStarland: information

NameEStarland
Rating & reviews Retailer Rating: 2.0 / 5 4 reviews

Customer Reviews

Overall purchase experience
2.0 / 5
2.0 / 5
Based on  4 reviews

Average Ratings

Quality of retailer website
1.0 / 5
1.0 / 5
Quality of sales service and warranty
1.0 / 5
1.0 / 5
Standard of service - ordering
1.0 / 5
1.0 / 5
Standard of service - items in stock
1.0 / 5
1.0 / 5

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Antonio Mendez submitted 8/6/08
Quality of retailer website
1.0 / 5
1.0 / 5
Standard of service - items in stock
1.0 / 5
1.0 / 5
Quality of sales service and warranty
1.0 / 5
1.0 / 5
Standard of service - ordering
1.0 / 5
1.0 / 5
Summary

Pros: In theory, great prices and great catalog Cons: No feedback! no order shipped! not notification of not having stock! I couldnt find anyone by phone / email. Ok, I am evaluating to buy merchandise in a wholesale manner from different suppliers. One Order I made was with eStarland.com, after of like 2 weeks to trying to set-up the wholesale account, which was managed by Mr. Chris Kong from eStarland. Ok, I made my list of products, so eStarland provided me with a Proforma Invoice with a $100 of shipping charge (to Laredo,TX), since they were "estimating" the shipping cost, ok, I purchased a lot of stuff. But for me was not acceptable that kind of shipping charge, and "less estimated" Whatever, I made the wire transfer to their account (on Jun-20-08 for US$1316.99, and then, suddenly, I only received a confirmation of the wire, but not the shipping estimation date. They were giving me excuses that they had "too many wholesale orders" and after calling daily (without finding Chris Kong, who is responsible of wholesale, and nobody else could help me) and sending emails, I requested to have my money back on July-9-08 (almost 3 weeks later)!!! Ok, the issue doesnt end here, I got my money because of their errors in the bank account where they deposit until Jul-28-08, 1 month later of doing my wire transfer!!! and almost 2 months since I established my wholesale account. I dont recommend buying from them, they are liers!!!! They did not had in stock what I was looking to purchase, but they did not adviced, and besides that, they managed my money during 1 month!! If I could I would demand Mr. Chris Kong and eStarland.com, not fair company. I was about to do it via BBB because I did not have any answer from them and no money back!!! PLEASE, DONT BUY FROM THIS COMPANY !!!!!! SAVE YOUR MONEY AND TIME! I have all what I have said with evidence, emails, phone conversations, etc, anyone who wants to check, I am available to be contacted. Best Regards. Antonio Mendez

Do you recommend this retailer?
No
Pages: 1

Total number of pages: 1