PriceRunner >
Hechinger > Reviews
Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
In reviewing this retailer you agree that it is based on your actual buying experience and that (except as fully disclosed in your review) (i) neither you nor any immediate family member is employed by the retailer; (ii) you have not received any payment or any other consideration for submitting this review; and (iii) our users may properly rely upon your review as an unbiased representation of your buying experience.
| Review by wlhutch, submitted 1/8/08. |
|
|
| Rating |   1 / 5 | | Comment | Ordered product online Dec. 1, 2007, paid immediately via PayPal. Dec 3, the order was canceled by Michelle Davis, Cancellation Specialist of Home Decor Products, Inc. , the parent company of Hechinger.
Repeated calls and emails stating I would receive a prompt refund-- resulted in no action. I had to file a PayPal dispute and complaint with the New Jersey Attorney General Office of Consumer Affairs.
Even then, I received an email from Tatiana Torres, Customer Service Representative saying that, "We will be more than happy to refund you for the amount of 700.99 today, but you will need to drop the dispute."
I did not drop the dispute, however, I did get my money back, 27 days later.
So much for Customer Service. I hope your Holidays went better than mine. |
|
Details on the retailer
