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| Review by , submitted 6/30/08. |
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| Quality of retailer website |  2 / 5 | | Standard of service - items in stock |  1 / 5 | | Quality of sales service and warranty | 1 / 5 | | Standard of service - ordering | 1 / 5 | | Summary | Lousy service.
1st: the website did not generate a complete receipt listing the items I purchased--only a screen with an order confirmation number and no link to my order, leaving me nothing to submit to our ordering approval dept.
2nd
I received a subsequent phone call trying to get me to add a battery to my order over $100 additional cost!!!! (Same battery sells for about $6 or $7 online). Slimy, hard-sell, RUDE, tactics on the phone--and no mention at that point of original item not being in stock.
3rd
After nearly a week I recieved an email (not a phone call) saying I should contact them to "finish processing my order". A bored-sounding, rude individual with a mouthful of food answered and explains that they haven't sent the original order (which was needed by a specific deadline--too late for that now) because they didn't have it in stock. So I checked the website, and lo and behold--it is STILL listed as IN STOCK--just as it was when I ordignially ordered it!!!!
Don't waste your time on this retailer. | | Do you recommend this retailer? | No |
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