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Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
In reviewing this retailer you agree that it is based on your actual buying experience and that (except as fully disclosed in your review) (i) neither you nor any immediate family member is employed by the retailer; (ii) you have not received any payment or any other consideration for submitting this review; and (iii) our users may properly rely upon your review as an unbiased representation of your buying experience.
| Review by ray weick, submitted 2/12/08. |
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| Rating |   1 / 5 | | Comment | Why do you notify the "ship to" of the order status, what if this was to have been a surprise?
You seem to have ignored my previous question about this.
Not a great way to build customer loyalty. |
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| Review by velbert, submitted 1/10/08. |
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| Quality of retailer website |  4 / 5 | | Standard of service - items in stock | 1 / 5 | | Quality of sales service and warranty |  3 / 5 | | Standard of service - ordering | 1 / 5 | | Summary | I ordered a scanner before Christmas 2007. They said the item was in stock and would take 5-7 days for shipping. After 7 days, I checked on the order status. It was listed as "ready for pick up." I called and they said it would be here in two days. After another week, I checked again and it was still listed as "ready for pick up." I called again and they said there was nothing they could do. Just wait some more. After several more days, same story. I asked if they would cancel the order and they said they couldn't because it was "ready for pick up." I called a few days later and found that the order had been canceled. I would never order from them again. | | Do you recommend this retailer? | No |
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| Review by scott087, submitted 1/10/08. |
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| Rating | 1 / 5 | | Comment | LIED ABOUT MY ITEM BEING IN STOCK, LIED ABOUT IT BEING SHIPPED. CHARGED MY CREDIT CARD AND 3 WEEKS LATER THEY STILL DON'T HAVE IT IN STOCK. LIARS, CHEATERS, GO ELSEWHERE.
Abolutely horrible. Ordered an item on 12/20/07. Sales rep assured me the item was in stock and would ship same day. Two days later, my order still didn't ship. Called them, then they told me my item was in a box waiting for fedex to pick it up. Another two days pass, no shipment. Called again, waited on hold for an hour, and the sales rep said that the item was not in stock, and they would be getting them in stock that day or tomorrow. Turns out, they lied about all of this, and to this day (3 weeks later) they still don't have it in stock, and naturally they charged me for everything. Now they are arguing with me about cancelling my order.
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