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BabyAge > Reviews
Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
In reviewing this retailer you agree that it is based on your actual buying experience and that (except as fully disclosed in your review) (i) neither you nor any immediate family member is employed by the retailer; (ii) you have not received any payment or any other consideration for submitting this review; and (iii) our users may properly rely upon your review as an unbiased representation of your buying experience.
| Review by lisads, submitted 8/7/08. |
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| Rating |   1 / 5 | | Comment | I am WARNING anyone who is considering placing an order with this so called business. STOP, go to another site. This company states on their website to cancel an order you must try and do so within an hour of placing an order. I tried to do this within 10 minutes of placing order. It apparently was after hours and nobody was their to accept my cancellation. I tried to do by email also which has the time it was sent. This was also not accepted. I then refused the package and was sent an email that stated they were charging me a $10.00 refusal charge as well as debiting $40.00 for UPS shipping charges. What a joke. This company should be investigated and shut down. I repeat DO NOT ORDER FROM THEM!!! |
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| Review by nobedhead, submitted 6/29/08. |
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| Rating | 1 / 5 | | Comment | I purchased a safety gate from this company. The item arrived missing pieces. It was a unit that they had taken pieces out to satisfy other customers. I knew this by the way it was taped. This was also the last one. This item should have never been shipped. I don't think they understand what Safety, Priority or Customer Service means. I dealt with customer service and a customer service senior supervisor. If you are reading this, don't waste your time. Even the owner would not call me back. Someone had to rectify this issue. I called Mr. Jack Kiefer, and left a message explaining my situation and I requested a phone call back to help keep me as a customer....no call back. Can you believe it. So, if you want to go the extra mile and contact the owner here is his phone and extension. Mr Jack Kiefer, 570-706-2450 ext 4201. Tell Jack I said hello! The company is a joke! |
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| Review by PhreakZilla, submitted 5/12/08. |
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| Rating |  4 / 5 | | Comment | Took them four days from the time I placed the order until they shipped it. Item arrived about 5 days later. Other than that, a good experience. |
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