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Directron.com > Reviews
Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
In reviewing this retailer you agree that it is based on your actual buying experience and that (except as fully disclosed in your review) (i) neither you nor any immediate family member is employed by the retailer; (ii) you have not received any payment or any other consideration for submitting this review; and (iii) our users may properly rely upon your review as an unbiased representation of your buying experience.
| Review by Myrick007, submitted 4/3/08. |
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| Rating |   5 / 5 | | Comment | Very Satisfied.
Fast processing of custom computer and quick delivery. Professional looking assembly of computer and obvious care in packaging unit and all material packaging used to build the unit.
Called technical support with question. Got through quickly & technition was helpfull & knowledgeable in resolving my concern.
I have been buying computer parts from Directron for years & am always pleased with the quality, price, fast delivery & costomer service.
I will continue to purchase from Directron & recomend them to others.
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| Review by kzx87, submitted 3/28/08. |
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| Rating |  1 / 5 | | Comment | Placing the order was simple and prices were competitive. I received a tracking number for my (what I thought was first and only) package and it arrived Wednesday after placing the order on Sunday.
My only issue that turns out to be a deal breaker regarding any future business is that when I received my package on Wednesday, it did not contain the entire order. It turns out that the shipping invoice noted that the rest of my order was being "drop shipped" from an affiliate warehouse. That is a bit unsettling. I called their Customer Service at 9:25 CST and by the sounds of it, a 17 yr old kid (reading the typical script) answered the phone. I told him my situation and he said he would check into it, but some woman who works with him has not come to work yet (25 min late?.. great business model?) and only she could get me the tracking number for the package that had been drop shipped. He assured me he would email it to me as soon as he got it. Fast forward two hours, I placed another phone call, same kid answered, and now they were waiting for the "warehouse" to call them back. Fast forward another 6 hours. I contacted them via Yahoo messenger and they STILL do not have a tracking number because this "warehouse" has not called them back. Now I am pissed because I have been charged over $500 waiting almost a week for an item that unbeknownst to me was not actually in stock, but being dropped shipped from an entirely different location. Combine this with the fact that I have been waiting over 8 hours now for a tracking number on a package that was supposedly shipped on the 3/25 is unacceptable. Either they lied and listed an out of stock item as in stock and charged me and are making me wait until it's back in stock with the threat of restocking fees and return shipping charges or they are just lazy and can not be bothered to call their "warehouse" and get me a tracking number.
Either way, I am not ordering from them ever again. I'd rather pay slightly higher prices at Newegg but not have to deal with this run around drop shipping bullshit.
update #1- I finally received a tracking number on SATURDAY! The package was not even shipped until Friday. I still believe they sold me an out of stock item and got lucky that it was back in stock after a week. In the year 2008 with e-commerce being commonplace, this kind of service and support is just totally unacceptable. If you choose to shop here be aware that A) "in stock" is not real time as they have no way to track their "affiliate" warehouses and most items come from their "affiliate" warehouse and B) if you run into any problems, the people who answer the customer service number and run their help support forums are about on par with the equal opportunity hires that work at McDonald's. The prices at Directron are tempting, but save yourself the trouble and frustration and shop at Newegg.
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| Review by elvis_3938, submitted 3/28/08. |
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| Rating | 5 / 5 | | Comment | This merchant continuously tries to make their customers happy. Their sales personnel is very kind and knowledgeable and have always tried to make my purchase a quick and easy one. |
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| Review by Munga, submitted 3/27/08. |
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| Rating | 5 / 5 | | Comment | Fastest processing I have ever seen. I orderd my PSU at 4:30 PM and it was on the truck by 7:30 that same eve. Good e-mail updates on my order status and shipping. PSU was packaged well and arrived on time. Shipping cost was a little high, but the price of the product and quick processing more than makes up for it. Look forward to doing future purchases with directron! |
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| Review by equanimist, submitted 3/25/08. |
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| Rating | 5 / 5 | | Comment | Everything arrived -- even the last minute addition that I requested after I'd placed the order -- Everything arrived on time and as advertised. Price was competitive. I plan on using Direction in future. |
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| Review by Tomalex2008, submitted 3/22/08. |
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| Rating | 5 / 5 | | Comment | Second time purchase from Directron. As before, good selection and very prompt shipping. Packed well, too. Very satisfied. |
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| Review by CoolBreeze984, submitted 3/22/08. |
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| Rating | 5 / 5 | | Comment | I have purchased three power supplies from here in the last three months, and misc other comp parts the past three years. I've never had problems with the merchandise or the service. I will buy from them in the future as well. |
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| Review by leo309, submitted 3/22/08. |
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| Rating | 5 / 5 | | Comment | GREAT PRICES... EASY WEB-SITE TO USE...NEW ITEMS AT SUPER PRICES AND RAM.. WAS AT BARGAIN PRICES ALSO EASY CHECK-OUT. HOPE TO GET THE ITEMS I ORDERED SOON. |
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| Review by 1ontherun, submitted 3/22/08. |
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| Rating | 5 / 5 | | Comment | First purchase went vary well. Fast delivery, cheap sale price - better than similar items sold on a major and well known auction site, and item was equal/better than advertised.
Keep up the good work! :) |
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| Review by F10, submitted 3/21/08. |
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| Rating | 5 / 5 | | Comment | This is the 3rd order this year with Directron for fans. Each time they have delivered in a timely manner and the fans were received in fine shape. Based on these orders I would do more business with them in the future. |
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| Review by notone, submitted 3/19/08. |
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| Rating | 5 / 5 | | Comment | Thorough and courteous staff. Item was packed well and shipped quickly. |
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| Review by payseno, submitted 3/17/08. |
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| Rating | 5 / 5 | | Comment | I love these guys!! This is the 5th or 6th time I have made a large purchase from them. They have great prices products are alwys in stock too. I have never had a problm with anything!! |
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| Review by abc601, submitted 3/15/08. |
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| Rating | 5 / 5 | | Comment | Outstanding service. Shipped within two hours after I placed my order. Great price and unbelievable shipping time. Keep up the good work. I will definitely return. Thank you!! |
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| Review by kelwind, submitted 3/12/08. |
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| Rating | 5 / 5 | | Comment | Price for item was lower then what Pricegrabber.com haditlisted for. No problems with shipping. Normal shipping time. No delays. |
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