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In reviewing this retailer you agree that it is based on your actual buying experience and that (except as fully disclosed in your review) (i) neither you nor any immediate family member is employed by the retailer; (ii) you have not received any payment or any other consideration for submitting this review; and (iii) our users may properly rely upon your review as an unbiased representation of your buying experience.
| Review by , submitted 6/24/08. |
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| Quality of retailer website |  5 / 5 | | Standard of service - items in stock |  4 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | I have been talking to the technician at MaxxSonics, which is the United States distributor and single supplier of MB Quart. After speaking to him, I found out that onlinecarstereo.com is the only online dealer of MB Quart and that it is the only online site that MaxxSonics and MB Quart will recommend. I have talked to the customer service at least 6 times in the past 3 weeks (my order is not filled as I am waiting for the MB Quart 5400 5 channel amp to get back in stockbut we decided to send the rest of the order MB Quart PVI 216 Component Speakers 299.00 And my SoundStorm DVD Receiver). So, If MB Quart (quite possibly the best car audio speaker manufactuer on the planet) refers them by name, they have to be reputable. As for the customer servcie: they have always answered the phone within 5 minutes of me calling. They have always been courteous and have helped me with all my needs. Is there any chance you called after 6:00pm Pacific. I actually called and talked to my sales rep today at 2:45pm Hawaii time (5:45 Pacific) and he helped my until after they were closed. I will call tomorrow and talk to him again. | | Do you recommend this retailer? | Yes |
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| Review by klbech, submitted 6/18/08. |
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| Rating |   1 / 5 | | Comment | Abolutely crappy customer service . I purchased a JL 441dsp cleensweep from them that was D.O.A. on 02/25/2008 . I shipped it back to them on the 13 of april and have yet to recieve my replacement or refund . AVIOD THIS STORE .... BEWARE . they have tons of BBB complaints against them !!!! |
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| Review by Altie, submitted 6/13/08. |
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| Rating | 1 / 5 | | Comment | If only I've read these reviews then I wouldn't have fallen for it since the price were decent. This site is horrible, the buying part is very quick and seamless, however don't expect to get a quality product in a timely matter. I place an order day 1, and with 2nd day shipping, but did not get the product until half a month later. When the product has arrived, I quickly install and test, come to no surprise as it was dead on arrival. I immediately spoked to the Customer Services (which took about 2 days by constantly calling back and back and back 10 times an hour to get through.) The customer service seems to be clueless half of the time, told me to ship it back and they will immediately ship out a new product. I spent some time taking the product out and immediately Priority ship it back to them, and they have received the product 3 days later, but whenever I called to check on the status it is always the same reply, that its not "checked-in", this process took another 2 weeks for them to have it "checked-in" from their warehouse Once "checked-in", I received an email from the RMA department saying that I need to wait another 4-6 weeks for them to fix the product. They has given me an excuse that once you install they cannot exchange, but thats really BS because without installing, it is hard to tell if its working or not. In most instances you will not see the defaults until you have use for a week or so, which is why most company give you up to 14 days at least to be satisfy with the buy. Its obvious that this company is running a scam since 2/3 of the item I bought were defective in some way or the other. I would advice you not to shop here and look elsewhere for your product if you do not want to waste your time or money. I do agree you save some money but it is not significant enough to deal with these idiots. |
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| Review by gsutoph, submitted 5/21/08. |
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| Rating | 5 / 5 | | Comment | Had a slight ordering problem with using my CC as payment, but other than that everything went smoothly. Shipped the speakers the same day, arrived quickly and decent packaging. |
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| Review by thx01138, submitted 4/30/08. |
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| Rating | 1 / 5 | | Comment | Two or three points worth considering:
First, they have excellent prices and they shipped my speakers out quickly. I was very pleased at that point.
Second, I had to return a pair of speakers because I found from Crutchfield that though the diameter was correct, the depth was too great for my vehicle. It was hard to get a hold of anybody at the Customer Service number. I returned the speakers for exchange, but before my return got to them I found the speakers I wanted at Best Buy. I e-mailed them and asked that they not ship the speakers and forbade them to charge me any extra -- but they shipped and charged anyway. Since then it has been impossible to contact Customer Service. I am sorry I ever dealt with them. I sent an e-mail this morning that if I don't have a refund within 5 business days I will have to contact Visa to initiate a chargeback.
Finally, I had some harnesses/adapters on my order originally, and they were back-ordered. This was not communicated to me until the package arrived and they were not in it.
It's very sad for a store to do so well in one area (price) and to completely miss the mark in others (communication/customer service). I suppose maintaining a minimal crew of CSRs helps to minimize their prices.
In summary, just try to contact their Customer Service line before you place your order. |
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| Review by cr250, submitted 3/19/08. |
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| Rating | 5 / 5 | | Comment | Ordered Pioneer Premier TS-D801P from onlinecarstereo. Order shipped quickly and they arrived new in box with everything. I do not have an amp just looking for something a little better than stock speakers. The Pioneer speakers are working out well.
Thanks |
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| Review by Nice people, submitted 3/3/08. |
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| Rating | 1 / 5 | | Comment | This is the worst I have seen so far for a business. I order two items since feb 21 2007 today is march 3rd and it still has not been shipped. I emailed them got no reply. I tried calling about 6 times no one answered , what kind of customer service is that? They claim they cannot cancel orders by email but how what other way can you reach them? maybe I should fly from Pa to their office to ask a question! Seems like 9 out of 10 people are very disatified with them. DO NOT ORDER FROM THEM! |
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| Review by JEDWARDS0051, submitted 2/7/08. |
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| Rating | 5 / 5 | | Comment | Ordered 1 Alpine Type R 12" subwoofer so far, and also have another in the mail right now. The order was shipped on Feb. 4th and I received it on the 5th as promised. Order was brand new in the box and came with the Alpine warranty. Nothing to complain about as of yet. |
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