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StudentMarket.com: reviews
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Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

In reviewing this retailer you agree that it is based on your actual buying experience and that (except as fully disclosed in your review) (i) neither you nor any immediate family member is employed by the retailer; (ii) you have not received any payment or any other consideration for submitting this review; and (iii) our users may properly rely upon your review as an unbiased representation of your buying experience.

Review by Halimeh Sari, submitted 3/6/08.

Quality of retailer website   1 / 5 Standard of service - items in stock   1 / 5 Quality of sales service and warranty   1 / 5 Standard of service - ordering   1 / 5 Summary On Feb 22 I placed Order# 4507335 for A $140 BLACK / WHITE MAJESTIC RUG (AB-62). NINE DAYS LATER I RECEIVED A BEIGE AND BLACK $140 RUG; I IMMEDIATELY SENT PICTURES TO STUDENT MARKET AND THEY TOLD ME IT WOULD BE "WORKED ON." IT TOOK 3 BUSINESS DAYS (5 NORMAL DAYS TO ME AND YOU) OF THEM "WORKING ON IT" TO DISTINGUISH IT AS INDEED A BEIGE RUG. WHEN I OPENED THE PACKAGE I COULD TELL IN THE FIRST MOMENT IT WAS BEIGE AND NOT THE WHITE I HAD ORDERED. NEXT PROCESS I GET AND E-MAIL SAYING A REPLACEMENT WILL ARRIVE IN 3 WEEKS! I CALL AND TALK TO DAVE WHO SAYS THAT IS A "GENERIC" E-MAIL. HE SAYS INSTEAD OF REPLACEMENT (WHICH AT THIS POINT I DO NOT WANT) THE RUG WILL BE PICKED UP FOR A REFUND..........WITHIN 3 WEEKS!!!!!!! HE SAYS THIS 3 WEEK TIME FRAME IS FROM THE CARRIER (BS). THE CARRIER DOES NOT CONTROL THE DAY OF PICKUP THE SHIPPER DOES. AT THIS TIME THERE IS NO FIRM DATE SO IT COULD VERY WELL TAKE 3 WEEKS TO PICK UP WITH ERROR OF RUG THEY SENT. INTERSTINGLY ENOUGH IT TAKE THEM LESS THAN 24 HOURS TO CHARGE MY CARD, LESS THAN 72 HOURS TO SEND THE RUG AND LESS THAN 9 DAYS FOR THE RUG TO BE IN MY POSSESION. COMPARE THIS WITH THE 3 WEEKS IT TAKES JUST TO PICKUP MY RUG. USING THIS TIME FRAME I EXPECT TO RECEIVE A REFUND OVER A MONTHS TIME SINCE I REQUESTED IT. THESE PRACTICES ARE UNSCRUPULOUS AND THE SERVICE IS NO WHERE NEAR THE PAR I EXPECTED. THE ITEMS LISTED ON THE WEBSITE ARE -----GROSSLY MISREPRESENTED--- AND DO NO ACCURATELY PORTRAY THE ITEMS YOU ARE BUYING. CAVEAT EMPTIER (BUY BEWARE) AT ITS PRIME ON THIS WEBSITE Do you recommend this retailer? No

Review by Erica Gordon, submitted 2/7/08.

Quality of retailer website   5 / 5 Standard of service - items in stock   5 / 5 Quality of sales service and warranty   5 / 5 Standard of service - ordering   5 / 5 Summary Excellent transaction. Received free shipping with my furniture order. Process was silky smooth and item arrived as described. Do you recommend this retailer? Yes