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Sears.com US > Reviews
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In reviewing this retailer you agree that it is based on your actual buying experience and that (except as fully disclosed in your review) (i) neither you nor any immediate family member is employed by the retailer; (ii) you have not received any payment or any other consideration for submitting this review; and (iii) our users may properly rely upon your review as an unbiased representation of your buying experience.
| Review by blueprophet, submitted 7/16/08. |
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| Rating |   1 / 5 | | Comment | WARNING! STAY AWAY FROM SEARS HOME DELIVERY! BUY IT, PICK IT UP, AND RUN!!!
I ordered a dryer on July 2nd with +$110 in home delivery and installation fees from Sears in Murray, Utah.
The delivery servie showed up four hours late. They then proceeded to stuff the dryer through the doorway. All while I was asking them to stop so I can take off the hinges. They ignored me throughout the process.
The delivery service cause deep douges in the wood and scratched the dryer. While I asked them what will they do about the damages, they first ignored me and then tried to stare me down. They then started to cuss me out between themselves in Spanish during the installation.
Finally, they sent me an 800 number to call regarding damages. The Sears damage claim agent said I'd be contacted in 72 hours. It's now 10 days after the fact.
WTF?!!! SEARS just lost a customer for life. |
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| Review by tawnykay8, submitted 7/9/08. |
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| Rating | 1 / 5 | | Comment | I wish I had read all these reviews before I started my long process with Sears.com....I ordered a pool from them the beginning of June...the description of the pool was very vague on their site so I called customer service to enquire as to what all came with the pool and specifically asked if it came with a pump and ladder and was told yes indeed it did since it was a pool "with a package" so I went ahead and placed the order with her that day. I was told it would arrive in about 10 days and I would receive an email confirmation. I waited a few days and no email confirmation...so I call and I call and I call and finally a month later my pool arrives..only to discover it does not actually come with a pump and ladder only the pool walls, liner etc...so I call to find out why I wasn't sent the items I told it was suppose to come with...I spoke to several customer service reps 2 who told me I should have and 2 that said it did not come with those items...they did offer to let me go ahead and purchase them through them with a 10% discount....wow, that about floored me! I almost had the pool picked up but at this point I had already paid an excavator to dig out a place for the pool and had equipment sitting at my house that I was renting to put the pool in so I decided to get the extra parts from a local dealer...should have dealt with them in the first place...I would NEVER order another large item from Sears again and I'm not even sure I would buy a pair of socks. |
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| Review by dorothy604, submitted 6/5/08. |
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| Rating | 1 / 5 | | Comment | Email received after our original order was canceled a second time because the idiots in online ordering can't read or type. This is for the third order.
Dear Customer,
Thank you for shopping at Sears.com!
We are happy to match the price of the previous refrigerator price at $1189.99 but can not offer free installation since this is done by a third party not Sears (which is WRONG!!!!). Please let us know if you wish to continue with your order, or you can have it delivered for $65.00 and find your own installer.
Email we sent back:
What this letter should say is:
Dear customer, whom we have screwed up with 3 times. Who has spent 5 hours on the phone since Monday. Who has been promised a refrigerator delivery for 6 days. Who has been double billed on his credit card. We will make no effort (other than offering you the original sale price which you would have gotten anyway had we done our job right). to keep your business.
That's what this letter should say, because as it stands, this is the last purchase I will do with Sears.
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| Review by stevernv, submitted 5/22/08. |
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| Rating | 1 / 5 | | Comment | Once upon a time a million years ago, there used to be a terrific place to shop. It was called Sears, Roebuck & Co. There's a place called Sears today, but the only comparison is the name. It's become a terrible place to shop. A recent order online was placed, they charged the credit card immediately, but never sent confirmation of the order or that it was ready to be picked up at the nearest store. Never heard another word from them. I was trying to make a purchase of about $230 and had planned on spending another $100 when I got to the store itself.
Customer service was helpful, took my request to cancel, but had no assurance it would actually happen. Suggested I call the store. Never, in the years that store has been here, have I ever been able to call the store and get someone to answer, it rings and rings and then hangs up.
Oh, best of all, even though they can charge your credit card in 5 seconds, they can't give you a credit for 5 to 7 days.
Called their national customer number, even they couldn't contact the store, and when they did they were exasperated that no one seemed to be able to get a manager. I wanted to cancel with the store, too, for assurance a cancellation and refund were done.
Each buying experience gets worse and worse, quality of product has gone downhill, customer service almost non-existent anymore. It's only worsened since K-Mart bought up Sears, what a shame to see that happen. Both store brands, I predict, will disappear very soon.
And the only people to blame are those at the very top, making the fat salaries and bad decisions. Too bad the regular employees will suffer while the dunces at the top get rewarded.
Never again will I purchase through Sears.com. |
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| Review by jsflynn603, submitted 5/9/08. |
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| Rating | 1 / 5 | | Comment | Unable to order...suckered in with bait and switch tactics. Website clearly shows Greenwrench at $29.99 with a clear:
"Online Only. 40% off GearWrench Ratcheting Wrenches Offer ends 10-May-2008"
Did not discount, called customer service--after thirty minutes of "checking with supervisor" the CR told me that the original price was reduced by 40%.... I guess she never made it though grade school because the OP x .6 does not equal the listed price.
BAIT AND SWITCH!!
I'll look forward to bankruptcy sales (sadly, as I've bought sears tools exclusively for forty years-- NO MORE!
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| Review by stewartde, submitted 4/16/08. |
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| Rating | 1 / 5 | | Comment | Ok - So I thought "SEARS" - Yeah That HAS To be a good place to shop and I wouldnt expect any Major problems..... I was WRONG!
I ordered a Futon on 13-Mar-2008 that was marked as "In-Stock" and waited for it. They promptly took the money from my credit card.
After a few weeks I didnt hear anything - So I sent them an E-mail and got the standard "See our delivery terms" E-mail, aparently they alow up to 21 business days just to Process the order.
So I again followed up after this time and they started an "Investigation." A few more days passed and I finally recieve the first e-mail that they initiated on 16 April - stating that they were not able to process my order and would issue a refund.
To sum this up:
- I dont have the futon.
- I have to wait for the refund to process.
- I have to pay out of my pocket for a months worth of extra finance charge and interest on my credit card.
(All for an Item that was "In Stock.") |
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| Review by jagmrw, submitted 3/6/08. |
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| Rating | 1 / 5 | | Comment | i placed an order for the animated doe and buck. at the time they were bogo free. so i ordered 3 of each. confirmed they would be recieved before christmas. the bucks came and the does never did. in Jan. i called no does.. they would have to do a search and to call back in a week i also emailed customer service. week later i called agian still nothing search was never done, in the process of being on hold i get an email stating that the does were no avaliable and that my card was not charged. but it was!! so when the customer rep. came back on the phone i explained my email and they said they would refund my card it would take 5-7 days... i told them it had already been a month and it should take that long. well 5-7 days later i called back and they said the refund would take 7-10 days AT THIS TIME I WAS VERY MAD!!! well again 7-10 days went by and again i emailed customer service and they emailed me back that they would do the refund in 3-5 days. i called back 10 days later and talked to a very rude lady... who told me that the refund was denined because i have called too many times and i had not returned my bucks. and all she could offer me was a $20.00 gift card. they owed me 29.50 and i told i would take a $30.00 gift card but would not accept a $20.00 one she said well all i can do is send you 20.00. Well i was VERY MAD now and asked for corps. number and she said they didn't have a number for them. I said well i know you do so please give it to me she said in a very smart tone they didn't have a number. I then yelled at the lady that i would get it off the internet Which i did find!! well i was so mad i contacted my credit card company and they took care of it and on 2-4-08 i finally got a refund thanks to Discover. I am an avid online shopper and i will never shop sears.com |
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| Review by tracker111, submitted 2/26/08. |
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| Rating | 1 / 5 | | Comment | Do NOT order from Sears, it's not the company it used to be. When my ordered didn't come (my card was charged the day of the order), I called and got Jakisha who couldn't tell me anything, wouldn't let me speak to anyone else ("there are no supervisors or managers here"). I wrote several times and only got "canned" replies. Then I noticed that checking my order online that the ORDER DATE kept changing, making it look like I had just ordered. Turned it over to my credit card and obviously they KNEW what date the card was charged. Basically the card company gave them 2 days or charges would be wiped out, so after several weeks of no response my order comes on the second day. I've used Sears all my life (age 60) but after seeing the ratings on here and finding out they now have the absolute lowest credit rating made, I won't be ordering ever again from them. Somewhere along the line good service went away, which I figure they will too. |
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| Review by zeta, submitted 2/22/08. |
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| Rating |  4 / 5 | | Comment | I've used Store Pick-up only. But my experience so far has been positive, except that the online rebate center has not been working very well. Only some of my items qualifying a rebate show up. So I called, and they told me to submit by mail. The customer rep had an accent and wasn't super nice, but I guess that was OK. |
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| Review by parasite2, submitted 2/20/08. |
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| Rating |  5 / 5 | | Comment | I have ordered three times on line for store pickup, on sale items and they always have them ready to be picked by the next day.Saves me money and time to check if their in stock. |
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| Review by martmann, submitted 2/15/08. |
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| Rating | 1 / 5 | | Comment | Wow, Sears really doesn't ever want me to order from them again!
Web site is terrible, though easy to navigate (forward), using the back button resets every preference (i.e. view 80 items per page instead of 20 etc.). so you can set preferences but as soon as you look at an item, you will have to reset them.
Order you items, and you will get a confirmation email with an "Expected Arrival date" of the next business day (which you know is wrong) BUT THEY DO CHARGE YOUR CARD THE NEXT DAY a week before shipping.
A week later (or more) you will get an email saying your order is on the way, but NO tracking number (even though it ships UPS).
Oh sure it includes a link that says to check the status of your order, "click here" but it doesn't go to your order it goes to a login page that (even after you log in) doesn't go to your order.
And of course, there is NO TRACKING NUMBER there either. Oh sure there is a field that says "Tracking number" but it is empty.
Oh and it shows your "Order Date", as the day it shipped, not the day (a week before) that you really ordered.
A week later (2 weeks after ordering) you get your stuff (mine was tools), and it looks like the stuff has already logged some time in a tool box.
It's like they know what would make for a good web shopping experience, they just don't care.
So you think you would like to choose in store pick up? Sure why not? They guarantee 5 minutes is all it will take, nope, I was there for an hour and they didn't have one of the items in my order, even though they sent me an email saying my order was ready to pick up! (They did ask me to sign for the order without it all being there though).
Nope they just don't want my money, no matter how much I want them to have it.
Fine.
I'll shop somewhere else. |
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| Review by Ravi, submitted 1/28/08. |
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| Quality of retailer website | 4 / 5 | | Standard of service - items in stock |  3 / 5 | | Quality of sales service and warranty |  2 / 5 | | Standard of service - ordering | 1 / 5 | | Summary | Average service. | | Do you recommend this retailer? | No |
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