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Payless Plasma > Reviews
Reviews older than 6 months are automatically removed to reflect the retailer's current standards.
In reviewing this retailer you agree that it is based on your actual buying experience and that (except as fully disclosed in your review) (i) neither you nor any immediate family member is employed by the retailer; (ii) you have not received any payment or any other consideration for submitting this review; and (iii) our users may properly rely upon your review as an unbiased representation of your buying experience.
| Review by joe, submitted 6/30/08. |
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| Quality of retailer website |  5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | I received my TV in a week for such a great price. I love the new 46 inch Samsung I bought from them. | | Do you recommend this retailer? | Yes |
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| Review by NYC, submitted 6/19/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock |  4 / 5 | | Quality of sales service and warranty |  1 / 5 | | Standard of service - ordering | 1 / 5 | | Summary | I ordered a Flat Panel HDTV from Paylessplasma. I received an e-mail notification from the shipping company that the packaged had been delivered but I did not receive it. It turns out it was delivered to the wrong address and, in the end, could not be retrieved by the shipping company. I called Payless when I first received notification of the delivery, which I had not received, to ask for help and instructions on what should be done. (I figured they would know what to do, after all, their "free shipping" included a $115 shipping insurance charge that was not listed on the website when I placed the order) They said that since the package was signed for (even though not by me nor anyone in my building) it was my problem and not theirs. A person claiming to be the manager and owner of Payless came on the phone insisting that nothing could be done for me. When I stated I would call the credit card company for help since I had not paid the bill yet, he said "if you stop payment on the charge, since you live in NYC and we have your address, we will come over, ring your bell and BUST OPEN YOUR HEAD." He then abruptly hung up the phone. It seems Paylessplasma only resorts to head busting if you live in NYC. So if you live in NYC and do not own a helmet you may not want to order from here. Fortunately for me, the shipping company and credit card companies have been very helpful. Payless should get their money from the shipping company if they file a claim. On the other hand, Paylessplasma is very unprofessional and seems to have no idea how to run a business shipping products.
| | Do you recommend this retailer? | No |
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| Review by Lynnfor546, submitted 6/17/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | I ordered a sharp 52 inch flat screen TV. It works well and I acquired it at a good price. The shipping I chose only took a few days. There was some issue with my credit card, but they helped me clear it right up. They really know what they are talking about, and they are so helpful when I called them. Great service! | | Do you recommend this retailer? | Yes |
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| Review by , submitted 6/12/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | I would like to thank this company for making my shopping experience quick and easy. | | Do you recommend this retailer? | Yes |
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| Review by Monica, submitted 6/4/08. |
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| Quality of retailer website | 1 / 5 | | Standard of service - items in stock |  2 / 5 | | Quality of sales service and warranty | 1 / 5 | | Standard of service - ordering |  3 / 5 | | Summary | We ordered a HD Plasma from Payless Plasma & from the beginning it was nothing but problems. They advertise free shipping but only if you don't want tracking and they don't call before delivery & they will just leave it on your driveway if you aren't home. So, we paid for premium shipping. They said the TV was in stock & would ship within 3 business days. Two weeks later it still hadn't shipped. When they did finally say they shipped it, weeks went by with no activity on the tracking and when they finally returned our phone calls they said that it had arrived at "the hub" but that it had been damaged in transit and "the hub" wouldn't accept it for shipping. Then of course they had no others in stock even though their facade of a website stated they had several in stock.
We finally get our "new" tv and it doesn't work properly. We call Sharp as we have a warranty only to have them tell us that our tv is a refurbished one and so there is no warranty.
Some guy from PP named Sally calls us back after weeks of leaving messages and he said he would look into it and get back to us. That was 2 months ago. Their phone number on the website no longer works, you either get the "voicemail box full" message or a busy signal.
This was obviously some guy working out of the trunk of his car so whatever you do DON'T ORDER ON LINE from these schmucks!!! | | Do you recommend this retailer? | No |
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| Review by harry, submitted 3/21/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | the sharp lcd we ordered works great | | Do you recommend this retailer? | Yes |
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| Review by gungadinz, submitted 3/14/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | My order was handled professionally from beginning to end. I would definitely recommend them. | | Do you recommend this retailer? | Yes |
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| Review by , submitted 3/10/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 4 / 5 | | Summary | Great service! | | Do you recommend this retailer? | Yes |
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| Review by JeffsterHulkster, submitted 3/4/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | The best price by far from any other store. No follow up calls to sell me the b.s. that i didn't
need or want. Fast and quick response via e-mail, shipment was delivered as promised.
Grade A service!!! | | Do you recommend this retailer? | Yes |
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| Review by , submitted 2/28/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 4 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | I was impressed with the quality of the service we received from them.
We referred several family members and friends. We purchased more
products because of the trust we have in the company. Sometimes
spending a few extra dollars is worth it. | | Do you recommend this retailer? | Yes |
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| Review by Kyle, submitted 2/25/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Product arrived, received everything i ordered for my business on time and charged correctly.
They can save you alot of time and money. Paylessplasma.com is great and they give a damn about
their customers. Regards, Kyle & Sons | | Do you recommend this retailer? | Yes |
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| Review by , submitted 2/20/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Fantastic company to buy from, they got everything to me right on time. Extremely happy with paylessplasma, i will recommend then to my friends and family! | | Do you recommend this retailer? | Yes |
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| Review by , submitted 2/20/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | I didn't get the runaround, order was received when stated. I will shop at payless again. | | Do you recommend this retailer? | Yes |
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| Review by Pete Brot, submitted 2/18/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 4 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Remarkable service and on time delivery, highly recommended. | | Do you recommend this retailer? | Yes |
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| Review by , submitted 2/15/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 4 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Excellent price, big selection of electronic products for the house! | | Do you recommend this retailer? | Yes |
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| Review by RickyBobby, submitted 2/15/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | My samsung projection was delivered promptly, and in good shape via manna. Ordered over the phone and received a free hdmi cable. The cheaper the sellers are, the longer and more stressful it will be, take my word for it. Spend a few extra bucks and get top notch service. | | Do you recommend this retailer? | Yes |
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| Review by , submitted 2/12/08. |
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| Quality of retailer website | 4 / 5 | | Standard of service - items in stock | 3 / 5 | | Quality of sales service and warranty | 3 / 5 | | Standard of service - ordering | 4 / 5 | | Summary | Problems were resolved to mine and my daughters satisfaction, and customer service proved to be very helpful.
| | Do you recommend this retailer? | Yes |
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| Review by , submitted 2/11/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 4 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | TV arrived on time, magnificent picture. The only downgrade was that the salesmen was a little pushy on the extended warranty but all you have to do is say "No". Other then that the service was great. Two thumbs up! | | Do you recommend this retailer? | Yes |
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| Review by , submitted 2/10/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 4 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 4 / 5 | | Summary | Great service!
| | Do you recommend this retailer? | Yes |
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| Review by Mark, submitted 2/10/08. |
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| Quality of retailer website | 1 / 5 | | Standard of service - items in stock | 1 / 5 | | Quality of sales service and warranty | 1 / 5 | | Standard of service - ordering | 1 / 5 | | Summary | Whatever you do, don’t buy from paylessplasma! They are as crooked as they come with the rudest customer service. A huge $200+ “mandatory insurance” charge will be added with every TV order. Cancel the order, and you’ll get hit with a 7% cancellation fee, or they might say they need to “restock” and charge you 25%. If that wasn’t enough, their shipping companies will drive you insane with 10am-8pm delivery times. Miss the delivery, and tack on $200 more!
You might think to yourself, there are many positive reviews – maybe I should take a chance and order. Pay attention to those positive reviews. Do you notice they are all short and never written on Saturday? Coincidentally, paylessplasma is closed on Saturday. In fact, the manager at paylessplama told me that any negative reviews will be “taken care of.” Sadly, this tactic is used more and more often by bad merchants. They come up with a new name for a website, write a bunch of fake reviews, and then con as many people as they can before changing the name of their website. I’m still kicking myself today for believing the authentic sounding fake reviews.
If you still believe a merchant that has been in business for less than 9 months (they say they’ve been in business for 10 years but go check on BBB) can legitimately outsell big online retailers, then go ahead and click that purchase button – it will be a thousand dollar mistake! Have fun disputing the charges and have fun getting threatened by paylessplasma to lower your credit score. | | Do you recommend this retailer? | No |
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| Review by , submitted 2/10/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | This was my second purchase through payless, always a great price. I have no plans to give my business to someone else to save a few extra bucks. I'am sticking to paylessplasma and recommend you do the same. | | Do you recommend this retailer? | Yes |
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| Review by , submitted 2/8/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | First purchase over the web, i must say it was a pleasant transaction. I was on the market for the 46" Sharp,
i went to a local bestbuy to see it in person and it looked great!
The price was 2299.99 with a free HD dvd player.I mentioned that to paylessplasma and they told me that they
dont give out free dvd players but can deffinately give me a much better deal then any retail store.
I was looking for a package deal, the salesmen from payless gave me
the 5yr pixel plan, a 6 foot HD cable and the 2 day express shipping for 1899.99 tax-free. They did however charge me
for shipping insurance it was 28.83, my bill came out to be 1930 roughly. I saved about 400 bucks going with
paylessplasma.com. Sincerely, George | | Do you recommend this retailer? | Yes |
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| Review by Omaha1s, submitted 2/6/08. |
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| Quality of retailer website | 4 / 5 | | Standard of service - items in stock | 3 / 5 | | Quality of sales service and warranty | 3 / 5 | | Standard of service - ordering | 4 / 5 | | Summary | We had a few misunderstandings with this company, but they came through and rectified everything. I have my product and i am loving it.
| | Do you recommend this retailer? | Yes |
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| Review by , submitted 2/5/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 4 / 5 | | Summary | This was my first purchase through paylessplasma.com and i'am completely satisfied, i called because i had
a few questions on the olevia model i was interested in. The salesman guided me through the precedure and what i may need
for this unit. I ordered the 42 inch lcd it arrived at my door step 8 days later, my family and i love the picture especially ESPN in
high def. Thanks Mr. Ashford! | | Do you recommend this retailer? | Yes |
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| Review by JuliesGQ78, submitted 1/29/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 4 / 5 | | Quality of sales service and warranty | 4 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | Just placed the order, order process went smooth..let's see what happens within the next few days. | | Do you recommend this retailer? | Yes |
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| Review by JrodYanks, submitted 1/29/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 4 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | This was my first purchase over the internet, so i had a few doubts since it was a high ticket item. Placed the order with paylessplasma.com, received my TV about 9 days later. Transaction went well. The TV is amazing i tell you that much. The quality is beautiful especially in high definition. The original TV i was looking at was the D62 version through Sharp. Until one of their sales associates directed me towards the D64U series.. it was a bit more money but deffinately worth it. It looks like a picture frame, i must say Sharp out did themselfs with this model. Would'v got the 52 inch, but it was just too expensive for me. Hopefully it'll go down in price within the next few months.. and i'll purchase it for my living room and put this one in my bedroom. Once again, thanks payless. | | Do you recommend this retailer? | Yes |
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| Review by PatinAZ, submitted 1/28/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 4 / 5 | | Summary | Hello ya'll!!
There is really not much to say about this merchant except that they kept
their word, delivered as promised. Prices were great, it was a little inconvenient
that their shipping company didn't help us unpack it, b.c. i am on disability.
Other then that i am very happy with the purchase i made, TV is great.
Can't wait for the Superbowl!
| | Do you recommend this retailer? | Yes |
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| Review by DonHoffy, submitted 1/28/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 4 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | I recently purchased a TV from paylessplasma.com, The TV arrived damaged. I wasn't aware of the internal damage until a few days later when i installed it. The moment i turned the unit on, the screen had a crack. Sent a e-mail to paylessplasma.com, got a quick response within a few hrs.. they e-mailed me a reverse shipping label, had the FedEx driver come pick it up. It took paylessplasma.com roughly 3 business days for me to get the replacement, for the inconvenience they managed to upgrade me the the slim line version of the 52 inch sharp at no extra cost. I guess that's what they do :)
| | Do you recommend this retailer? | Yes |
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| Review by techman, submitted 1/22/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | the best experience on the web. transaction went smooth received my product in 10 days would recommended this broker. very honest and friendly staff.
| | Do you recommend this retailer? | Yes |
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| Review by , submitted 1/22/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | I ordered 3 ldc TVs from payless plasma, I received 2 in one week and the third was on backorder the told me cause its hot item would take 14-21 days to receive was okay with me 16 days later I received it the also through in a free hdmi cable for the inconvenience the value on the cable was 200 dollars.
overall very satisfied everything came in perfect condition. the shipping was a little stressful it was a curbside delivery and the boxes where huge I had to wait outside till my husband and son came home to bring the TVs inside. never thought about that when I originally ordered. | | Do you recommend this retailer? | Yes |
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| Review by jerseyall, submitted 1/18/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | the lcd that I purchased from payless was great. the delivery was delayed by a few days. very happy with there service the staff was friendly and honest. I also purchased an in home service plan from them and the price was very good. well shop with them again. | | Do you recommend this retailer? | Yes |
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| Review by Boomman, submitted 1/15/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | I’m happy with the price I got from payless plasma, it was a little inconvenient that the weren’t open on Saturday, because that is the only day I’m home, and I had a few questions, anyways I placed the order via internet and surprisingly the contacted me at work to verify the order as well as answer all my questions. The delivery method I chose was a 7 to 10 day curbside delivery the television arrived 8 days after verbal confirmation. Everything went smooth. | | Do you recommend this retailer? | Yes |
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| Review by nylifestyle, submitted 1/13/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | My wife and I decided to buy a flat screen for the super bowel came across paylessplasma.com
Looked at the 46” by Samsung . Placed an order over the internet, 24 hours later we receive an email saying please call us back for verbal confirmation, when we called back the told us since we are in ny and the are ny
The had to charge us tax. no big deal if it was on the original order anyways the directed me to there policies and the where in ny so the tax was do . So I told him to complete the order and send me the flat screen.
12 days later I received my TV as promised. I well buy from them again the price was great it would have been better if there was no tax. | | Do you recommend this retailer? | Yes |
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| Review by , submitted 1/11/08. |
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| Quality of retailer website | 5 / 5 | | Standard of service - items in stock | 5 / 5 | | Quality of sales service and warranty | 5 / 5 | | Standard of service - ordering | 5 / 5 | | Summary | I purchased a lcd tv from paylessplasma the tv arrived on time. I also ordered a hdmi cable and did not receive.
Called the customer service department the told me the where out of the 3 foot hdmi I ordered and the sent me 12 foot cable for the inconvenience I guess that’s what the had available. The transaction went great so I definitely well shop with them again. If I ever need another tv
| | Do you recommend this retailer? | Yes |
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