‘Return to Sender’:

PriceRunner offers some valuable tips for reducing online shopper frustrations with the return process and maximizing your chances of a smooth transaction:

• Know thy vendor’s return policy . Before making an online purchase, review the return policy of the store. If you’re not comfortable with the store’s return policies, compare them with other merchants and see if you can find a return policy you are comfortable with. Find the best deal for you that works for you.
• Follow the rules . Stores should have policies posted on their website, and it is important to follow the ‘step by step’ procedures for returning an item to the merchant. Stay calm, stay rational, because if you follow the return authorization process, you will dramatically improve the chances that you have a smooth return experience.
• Avoid opening the packaging . Upon receiving your order, compare your order confirmation email with the paperwork or the actual product that was sent to you. If you were sent the wrong item, you will save yourself having to pay a restocking fee if you don’t open the product packaging.

The tips are provided by PriceRunner to help online shoppers get the best out of their transactions. If you have any questions or comments, please contact info-us@pricerunner.com.